Technical Support Jobs in Austin, TX

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Looking for Technical Support jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Austin, TX area.

Journeyman Electrician

Company: We Power America

Location: Austin, TX

Posted Mar 19, 2025

Compliance with Codes and Standards: Ensure all electrical work adheres to local, state, and federal electrical codes, safety standards, and building…

Lead Business Analyst, EFS

Company: The Friedkin Group

Location: Houston, TX

Posted Mar 19, 2025

10% The associate is occasionally required to travel to other sites, including out-of-state, where applicable, for business.

Founding Partner & Lead Veterinarian

Company: Livewell Animal Hospital of Bellaire

Location: Bellaire, TX

Posted Mar 18, 2025

Ensure doctors effectively communicate physical examination findings, diagnosis, and treatment plan, and educate clients on preventative care.

Coiler / Machinist

Company: MW Components

Location: Houston, TX

Posted Mar 17, 2025

Read and follow print, design sheet, and work order for product specifications and instructions. The coiler Operator is responsible for the set up and operation…

Journeyman Electrician

Company: We Power America

Location: San Antonio, TX

Posted Mar 19, 2025

Compliance with Codes and Standards: Ensure all electrical work adheres to local, state, and federal electrical codes, safety standards, and building…

Welder III-2nd Shift (Fittings Dept)

Company: TPG Pressure Inc

Location: Grand Prairie, TX

Posted Mar 18, 2025

Must be familiar with standard concepts, practices, and procedures within the welding field. There is machinery, moving equipment (cranes, bulldozers, and other…

CSR - Customer Service Representative

Company: Mega Furniture

Location: Austin, TX

Posted Mar 18, 2025

Interact with customers, answer phones promptly and schedule appointments. Perform clerical duties such as faxing, copying, mail distribution and filing.

Janitor

Company: Songwriters Texas LLC

Location: Lakeway, TX

Posted Mar 17, 2025

The schedule is between 5:00 PM and 8:30 AM, allowing you to create your own schedule within that time frame. All cleaning supplies are provided.

Customer Relations Specialist - Urbanex Austin

Company: Urbanex Pest Control

Location: Austin, TX

Posted Mar 19, 2025

Answer incoming calls with enthusiasm and professionalism. Proficiency in basic computer skills, including data entry and Microsoft Office Suite.

Journeyman Electrician

Company: We Power America

Location: Houston, TX

Posted Mar 19, 2025

Compliance with Codes and Standards: Ensure all electrical work adheres to local, state, and federal electrical codes, safety standards, and building…

Residential HVAC Technician

Company: Davis Air Conditioning & Heating, Inc

Location: Stafford, TX

Posted Mar 19, 2025

Our heating and cooling team also enjoys great benefits, including an employee health insurance program (with family option), paid holidays, paid vacation, a…

Customer Service Representative

Company: McKillican American

Location: Houston, TX

Posted Mar 17, 2025

The ideal candidate will have a proven ability to provide excellent customer service, develop relationships with customers on the phone, and multitask in a fast…

Frequently Asked Questions

What are the typical salary ranges for tech support roles by seniority?
Entry‑level Tier 1 support: $45k‑$60k. Mid‑level Tier 2: $60k‑$80k. Senior Tier 3 or Support Engineer: $80k‑$110k. Specialist or Architecture level: $90k‑$130k. Manager/Director: $110k‑$150k. These ranges vary by region and industry.
What skills and certifications are most valuable for a tech support career?
Core skills: ticketing system (Zendesk, ServiceNow), OS troubleshooting (Windows, Linux), networking fundamentals, cloud platform knowledge (AWS, Azure, GCP), scripting (Python, PowerShell), and communication. Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Azure Fundamentals, AWS Certified Cloud Practitioner, VMware Certified Professional.
Is remote work common in technical support positions?
Yes. Over 60% of support roles at SaaS and cloud companies offer full‑remote or hybrid options, with flexible hours to cover 24/7 support shifts and global customer bases.
What career progression paths exist within technical support?
Typical trajectories: Helpdesk Agent → Support Engineer → Solutions Engineer → Technical Account Manager → Support Manager/Director. Engineers may also move into product management, automation engineering, or cybersecurity specialist roles, leveraging their troubleshooting expertise.
What industry trends are shaping the future of technical support?
Key trends include AI‑powered ticket triage, automation of routine tasks, remote monitoring with SaaS tools, focus on security incident response, and a shift toward proactive support for cloud‑native and hybrid environments. Companies are also increasing investment in customer success metrics (CSAT, NPS) to drive support quality.

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