Technical Support Jobs in Austin, TX

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Looking for Technical Support jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Austin, TX area.

Information Security Risk Analyst

Company: American National Bank of Texas

Location: Plano, TX

Posted Mar 13, 2025

Leverages quantitative analysis and qualitative narrative to thoroughly document and report all identified risks and gaps to Information Security leadership.

Field Service & Sales Technician

Company: Vivint Smart Home

Location: Missouri City, TX

Posted Mar 13, 2025

Clean driving record and valid license. Field technician experience – cable installation, internet Installation, pest control, lawn maintenance, construction,…

Assistant Director of Nursing (ADON) - Hospice

Company: Ultimate Plus Hospice

Location: Mesquite, TX

Posted Mar 14, 2025

The ADON is a registered professional nurse who ensures quality of patient care in the home. Primary function is for the overall administration of the clinical…

R&D Product Development Chef

Company: TOKYO GARDENS COMPANY

Location: Houston, TX

Posted Mar 13, 2025

Assist reviewing sensory evaluation data and generating reports with visualization tools and providing analysis results. Paid vacation and personal time off.

Senior Software Engineer

Company: Marathon Petroleum Company LP

Location: San Antonio, TX

Posted Mar 17, 2025

Leads efforts from end-to-end through delegation, review, and driving results holistically; leads medium complexity features from technical design through…

Senior Accountant, 90K-95K (Hybrid)

Company: LHH Recruitment Solutions

Location: Dallas, TX

Posted Mar 17, 2025

Bachelor’s degree in accounting or related field. Prepare lending compliance documentation and conduct cost analysis. Compensation ranges from 90K-95K annually.

Staff Software Engineer - Developer Experience

Company: H-E-B

Location: San Antonio, TX

Posted Mar 13, 2025

Expert knowledge in system and data architecture, data modeling, and design and capable of architecting and designing at the application or service level using…

Press Operator

Company: Freudenberg Flow Technologies

Location: Houston, TX

Posted Mar 14, 2025

Our strengths in material science, application knowledge, design capabilities and manufacturing capacity, combined with our differentiated product portfolio,…

Art Sales Consultant

Company: West Chelsea Contemporary

Location: Austin, TX

Posted Mar 12, 2025

As an Art Consultant, you will play a crucial role in enhancing the customer experience while driving sales and fostering long-term relationships with clients.

Senior Guest Service Manager - Austin, TX

Company: Parking Management Company

Location: Austin, TX

Posted Mar 14, 2025

A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than…

Registered Nurse (RN) – Cardio & Vascular

Company: CLS Health PLLC

Location: Pasadena, TX

Posted Mar 13, 2025

Ensure voicemails are checked and calls are returned and documented. Ensure optimal phone answer rate (> 85%). Resolve patient complaints and professionally.

Frequently Asked Questions

What are the typical salary ranges for tech support roles by seniority?
Entry‑level Tier 1 support: $45k‑$60k. Mid‑level Tier 2: $60k‑$80k. Senior Tier 3 or Support Engineer: $80k‑$110k. Specialist or Architecture level: $90k‑$130k. Manager/Director: $110k‑$150k. These ranges vary by region and industry.
What skills and certifications are most valuable for a tech support career?
Core skills: ticketing system (Zendesk, ServiceNow), OS troubleshooting (Windows, Linux), networking fundamentals, cloud platform knowledge (AWS, Azure, GCP), scripting (Python, PowerShell), and communication. Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Azure Fundamentals, AWS Certified Cloud Practitioner, VMware Certified Professional.
Is remote work common in technical support positions?
Yes. Over 60% of support roles at SaaS and cloud companies offer full‑remote or hybrid options, with flexible hours to cover 24/7 support shifts and global customer bases.
What career progression paths exist within technical support?
Typical trajectories: Helpdesk Agent → Support Engineer → Solutions Engineer → Technical Account Manager → Support Manager/Director. Engineers may also move into product management, automation engineering, or cybersecurity specialist roles, leveraging their troubleshooting expertise.
What industry trends are shaping the future of technical support?
Key trends include AI‑powered ticket triage, automation of routine tasks, remote monitoring with SaaS tools, focus on security incident response, and a shift toward proactive support for cloud‑native and hybrid environments. Companies are also increasing investment in customer success metrics (CSAT, NPS) to drive support quality.

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