Technical Support Jobs in Chicago, IL

60,658 open positions · Updated daily

Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Product Manager (CX)

Company: Press Ganey

Location: Chicago, IL

Posted Feb 02, 2025

PG Forsta is a global healthcare and technology company seeking a Product Manager with 35 years of SaaS experience, preferably in healthcare. The role involves working with the Consumer Experience team to develop and grow product solutions for the healthcare consumer market. The successful candidate will facilitate product growth, understand market and client experiences, and drive product launches. They will work closely with various teams, including executives, clients, design, engineering, marketing, and sales. The company offers a competitive salary, flexible work environment, and various benefits. The expected base salary ranges from $101,000 to $120,000.

Vertical Market Manager

Company: Sika

Location: Chicago, IL

Posted Feb 02, 2025

Sika, a global leader in construction and manufacturing industries, is seeking a sales manager for their Below Grade Product line. The role involves achieving sales and profitability goals, developing a demand creation plan, and working with key stakeholders. The ideal candidate should have a Bachelor's degree or equivalent experience, strong computer skills, and functional knowledge of CRM systems. Sika offers competitive benefits, meaningful work, and a culture centered around entrepreneurship and sustainability.

IT Infrastructure Architect

Company:

Location: Oak Park, IL

Posted Feb 03, 2025

ISV Partner Account Manager, MM

Company: Klaviyo

Location: Chicago, IL

Posted Feb 02, 2025

Klaviyo, a company that values diverse backgrounds and experiences, is seeking an ISV Partner Account Manager. This role involves driving revenue growth through strategic partnerships, executing high-impact go-to-market strategies, and collaborating with sales and marketing teams. The manager will also build and maintain strong relationships with partners, work on joint demand generation campaigns, and monitor sales performance. The ideal candidate should have a sales orientation, strong negotiation skills, deep market and product knowledge, and be data-driven. Klaviyo offers competitive benefits and a culture of learning.

Microsoft 365 System Administrator

Company:

Location: Deerfield, IL

Posted Feb 03, 2025

Store Manager in Training

Company: CVS Health

Location: Champaign, IL

Posted Feb 03, 2025

IT Infrastructure Architect

Company:

Location: Mundelein, IL

Posted Feb 03, 2025

Database Administrator

Company:

Location: Gurnee, IL

Posted Feb 03, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages