Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Key Account Manager - Hematology - Illinois/Michigan Territory

Company: EVERSANA

Location: Chicago, IL

Posted Feb 02, 2025

EVERSANA is a global company with over 7000 employees, committed to creating and delivering next-generation commercialization services to the life sciences industry. They are proud to be certified as a Great Place to Work and prioritize improving patient lives around the world. They are seeking an experienced Oncology Key Account Manager to manage a defined geography and support the launch of Lymphir to hematology-oncology and dermatology practices in the US. The role involves managing sales revenue goals, developing KOLs, establishing professional relationships with HCPs, and maintaining expertise in patient-related services. The ideal candidate should have significant oncology sales experience, in-depth knowledge of oncology treatments, and established relationships with key stakeholders in the oncology field.

Sales and Marketing Coordinator

Company: Collectiv

Location: Chicago, IL

Posted Feb 02, 2025

Collectiv is seeking a Sales Operations Coordinator to serve as an executive assistant to the Head of Client Success. The role involves supporting the sales team, managing sales and outreach campaigns, coordinating marketing efforts, and ensuring the successful execution of sales and marketing activities. Key responsibilities include assisting with HubSpot data entry, creating proposals, managing events, and supporting the net new sales process. The ideal candidate should have experience with CRM systems, proposal creation, event management, and working closely with marketing teams. Collectiv offers a competitive compensation package, professional development opportunities, and a commitment to employee wellbeing.

Data Quality Analyst

Company: Press Ganey

Location: Chicago, IL

Posted Feb 02, 2025

PG Forsta is a leading experience measurement data analytics and insights provider, serving clients globally across various industries. The company emphasizes the importance of Human Experience and has a mission to empower organizations to deliver the best experiences. The Analytics Data Quality Analyst role is critical for maintaining data integrity, enforcing data quality standards, and ensuring compliance with regulatory requirements. The ideal candidate should have 5+ years of experience in data quality management, strong knowledge of healthcare data structures, and proficiency in SQL and data quality tools.

Principal Enterprise Risk Management, Risk Insights, Reporting, and Analytics

Company: Discover

Location: Chicago, IL

Posted Feb 02, 2025

Discover offers a bright future with meaningful work from day one. The company values individuality and encourages growth. The role involves designing, developing, and maintaining the company's Enterprise Risk Management (ERM) Policy and Framework. The ideal candidate should have a Bachelor's degree in a relevant field and 6+ years of experience in Risk Management, Financial Services, or a related field. Bonus points for a Masters degree, RIMS certification, and experience with data manipulation and analysis tools. The position offers a competitive salary and benefits package, including paid parental leave, 401k, medical, dental, and vision coverage, and more. Discover is committed to a diverse and inclusive workplace.

Data Visualization Designer

Company: Press Ganey

Location: Chicago, IL

Posted Feb 02, 2025

PG Forsta is a leading experience measurement data analytics and insights provider, serving clients globally across various industries. The company empowers organizations to deliver the best experiences by turning data into insights that drive innovation and action. Their mission is to put Human Experience at the heart of organizations. The Data Visualization Designer role involves designing and enforcing common standards for data infographics and visualizations, collaborating with analysts and data scientists, and maintaining a data visualization style guide. The ideal candidate should have a Bachelor's degree in Data Visualization, Graphic Design, Data Science, Journalism, or a related field, with at least 3+ years of experience in data visualization, information design, or data journalism. They should be proficient in data visualization tools such as Tableau, Power BI, and D3.js, and have excellent communication skills.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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