Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Risk Associate

Company: Zero Hash

Location: Chicago, IL

Posted Feb 01, 2025

Zero Hash, a high-growth startup, is seeking a Risk Associate with 5-7 years of experience in risk audit or related fields. The role involves working with cross-functional teams to analyze risks, conduct internal audits, and ensure strong risk controls. The ideal candidate should have experience in antimoney laundering, financial risk management, cryptocurrency, data security, and fintech product go-to-market processes. The company offers equity, maternity/paternity leave, WeWork membership, WFH stipend, and more. Zero Hash provides a full-stack financial infrastructure connecting fiat, crypto, and stablecoins, serving startups, enterprises, and Fortune 500 companies.

Senior Financial Analyst, Logistics Supply Chain Finance - Chicago or Pittsburgh

Company: Kraft Heinz

Location: Chicago, IL

Posted Feb 01, 2025

Kraft Heinz is seeking a Senior Financial Analyst for Logistics Supply Chain Finance. The role involves owning the monthly close process, supporting annual and long-term budget planning, and leading cross-functional efforts to deliver savings commitments. The ideal candidate should have a Bachelor's degree in Business Finance, Economics, or Accounting, with a supply chain orientation and at least 2 years of CPG experience. Excel mastery, financial systems acumen, VBA automation, and SAP experience are preferred. Strong communication and influencing skills are required, along with an active learning mindset and ambition to take ownership of objectives. The company offers a competitive salary, performance-based bonus, and comprehensive benefits package, including healthcare, wellbeing programs, and flexible work arrangements.

Client Account Executive

Company: Morningstar

Location: Chicago, IL

Posted Feb 01, 2025

Morningstar is seeking a sales-minded individual to join their Client Account Executive team. The role involves enhancing the experience of Advisor Workstation clients, driving value, and expanding business opportunities. The successful candidate will be responsible for managing a portfolio of clients, identifying growth opportunities, and achieving sales and retention goals. The position requires at least 2 years of sales experience, strong organizational skills, and a consultative selling approach. Morningstar offers a competitive total cash compensation, comprehensive benefits, and a hybrid work environment.

Brand Manager, Marketing - Innovation

Company: Kraft Heinz

Location: Chicago, IL

Posted Feb 01, 2025

The Kraft Heinz Company, a global food and beverage giant, is seeking a Brand Manager Innovation for its Snacking Platform. The role involves managing the creation and validation of a multiyear innovation strategy, collaborating with cross-functional teams, and leading agency relationships for new product design. The ideal candidate should have a marketing degree, 5+ years of experience in marketing, and a consumer-first, iterative approach. They should also possess strong storytelling and collaboration skills, marketing passion, and demonstrated leadership abilities. The company offers a competitive salary, performance-based bonuses, and comprehensive benefits.

Senior Manager Category Management-Labs

Company: UL Solutions

Location: Chicago, IL

Posted Feb 01, 2025

This job description outlines a hybrid role for a VP Global Sourcing position, responsible for leading the development and execution of category plans for laboratories and equipment sourcing across the UL Solutions enterprise. The role involves creating sourcing strategies, managing global negotiations, driving key supplier relationships, and working cross-functionally with various stakeholders. The ideal candidate should have a Bachelor's degree in engineering, Business Supply Chain Management, or a related field, with 15+ years of experience in large-scale capital equipment procurement. The role offers a competitive salary range of $126,600 to $168,700, annual bonus compensation, and comprehensive benefits. UL Solutions is a global leader in applied safety science, providing testing, inspection, and certification services, software products, and advisory offerings to support customers' product innovation and business growth.

Sr. Product Owner (General Consideration)

Company: Inspira Financial

Location: Chicago, IL

Posted Feb 01, 2025

Inspira Financial is seeking a Sr Product Owner with 7-10 years of experience in financial services or fintech. The role involves executing product vision, delivering initiatives for the Individual Investor business line, and enhancing client experience of the IRA Portal. The ideal candidate should have Scrum Product Owner or Certified Product Manager credentials, strong analytical skills, and the ability to work with minimal direction. Inspira Financial is recognized for its remarkable growth and outstanding workplace culture.

Subject Matter Expert - 24522

Company: Enverus

Location: Chicago, IL

Posted Feb 01, 2025

Enverus, a leading provider of oil and gas data, is seeking a Junior Data Analyst for its Chicago team. The role involves analyzing and troubleshooting data issues, supporting in-house FTP data delivery, understanding APIs, fielding inquiries, tracking data issues, and documenting processes. The company offers competitive benefits and a variable compensation salary range of $60,000 - $70,000. A background in finance or energy markets, excellent communication skills, and comfort with global teams are preferred.

Technical Lead - Sr. Level

Company: Ccube

Location: Chicago, IL

Posted Feb 02, 2025

The job posting is for a Chicago-based Hybrid role requiring at least 12 years of experience. Mandatory skills include proficiency in Python and React, with a focus on Salesforce projects. The role also requires good communication skills and wealth management experience. Other skills include technical role experience, process development, IT design understanding, Agile development process expertise, and project management skills.

Associate Finance Director, Growth Finance - Hydration & Desserts

Company: Kraft Heinz

Location: Chicago, IL

Posted Feb 01, 2025

Kraft Heinz is offering an Associate Finance Director position in Growth Finance for the Hydration & Desserts portfolio. The role involves leading financialization of innovation projects, productivity initiatives, and capital investments, partnering with multifunctional teams to drive growth and efficiency. The successful candidate will also manage processes like SKU rationalization, mentor a team of three finance professionals, and provide data-driven insights to business leaders. The job requires a Bachelor's degree in Finance, Accounting, or a related field, at least 6-8 years of finance experience in the CPG industry, and exceptional skills in financial analysis, budgeting, forecasting, and Microsoft Excel. Preferred qualifications include an MBA, experience in consumer goods or food sectors, understanding of ERP systems, and strong leadership skills.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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