Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Senior Director Cybersecurity - IAM and Architecture

Company: McDonald’s Global Technology

Location: Chicago, IL

Posted Jan 31, 2025

McDonald's is seeking a Senior Director of Identity and Access Management to lead the development and implementation of innovative IAM strategies and solutions. The role involves driving the creation of pioneering IAM strategies, developing a strategic vision for User Access Enforcement, leading large-scale IAM projects, and providing strong leadership to the IAM team. The ideal candidate should have 5+ years of experience leading IAM teams, proficiency in IAM technologies, and strong people leadership skills.

Senior Analyst, Liquidity and Funding Risk

Company: BMO US

Location: Chicago, IL

Posted Jan 30, 2025

Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and…

Associate Director, Growth Marketing

Company: Codal

Location: Chicago, IL

Posted Jan 30, 2025

Codal, an award-winning web design and development consultancy, is seeking a highly motivated Associate Director of Growth Marketing. The ideal candidate will lead generation and acquisition campaigns, manage content, coordinate events, analyze data, and collaborate with sales teams. The role involves working in a fast-paced agile environment, running end-to-end marketing campaigns, and generating leads through digital marketing. The successful candidate will have a Bachelor's degree in marketing, 7+ years of B2B marketing experience, and proficiency in marketing automation, sales tools, and analytics tools. Codal offers competitive compensation, comprehensive benefits, and a vibrant company culture with regular events, office amenities, and a hybrid work model.

Marketing Analytics Manager

Company: SpotHero

Location: Chicago, IL

Posted Jan 31, 2025

SpotHero, a rapidly growing parking industry technology company, is seeking a Marketing Analytics Manager. The role involves leading a team of analysts, developing a marketing analytics roadmap, and designing marketing models. The ideal candidate should have a minimum of 3 years of experience in marketing analytics leadership, strong SQL and Python skills, and a deep understanding of marketing attribution and ROI methodologies. SpotHero offers a competitive salary, excellent benefits, flexible PTO, and a supportive work environment.

Lead Due Diligence Specialist

Company: Discover

Location: Chicago, IL

Posted Jan 30, 2025

Discover offers a bright future with meaningful work from day one. The company values individuality and encourages growth. The role involves coordinating risk assessment and due diligence for new and existing business partners and new product initiatives. The position requires a Bachelor's degree in business administration, management, marketing, or a related field, and 4+ years of experience in financial services. The compensation ranges from $77,500 to $131,500, with additional incentives. Discover is committed to a diverse and inclusive workplace and complies with federal, state, and local laws regarding equal opportunity and reasonable accommodations.

Senior Customer Success Manager

Company: Jobba Trade Technologies, Inc.

Location: Chicago, IL

Posted Jan 30, 2025

Jobba Trade Technologies is seeking a Senior Customer Success Manager to lead the successful transition from sale to client implementation, recommend workflows, develop and facilitate training, build trusted advisor relationships, and elevate the overall client experience. The role involves managing complex, valuable, and at-risk customers, developing processes and training programs, and coaching junior team members. Required skills include 57 years of experience in consulting services or software implementation, demonstrated success in driving product adoption, tech savviness, proactive client engagement, and business acumen. Preferred skills include a Bachelor's degree, construction or service industry experience, CRM ERP and client management experience, and curriculum and learning content development experience.

Product Manager (EMV Mobile Payments)

Company: Discover

Location: Chicago, IL

Posted Jan 30, 2025

Discover is offering a job opportunity for an EMV Mobile Payments Product Manager. The role involves developing and managing the Mobile DPAS product, which enables contactless payments using mobile devices. The successful candidate will be responsible for creating the product strategy, roadmap, and features based on client needs. They will also be accountable for achieving specific goals for each product, evaluating product performance, and identifying innovations to address customer needs. The ideal candidate should have a Bachelor's degree in a relevant field and at least 6 years of experience in Product Management. Bonus points for a Masters degree, experience in the payments industry, and knowledge of EMV specifications.

Senior Fundamental Research Analyst

Company: PEAK6

Location: Chicago, IL

Posted Jan 31, 2025

PEAK6 Capital Management, a 25-year-old proprietary options trading firm based in Chicago, is seeking a highly motivated Analyst for its growing trading team. The role involves conducting in-depth research, building financial models, performing valuation analysis, monitoring portfolio companies, generating investment ideas, and preparing presentations. The ideal candidate should have 5+ years of experience in a related field, excellent research and analytical skills, strong communication skills, and experience with financial modeling or valuation. PEAK6 offers a robust package of employee perks and benefits, including healthcare, competitive PTO, 401k match, and a paid subscription to the Calm app.

Sr. Technical Business Analyst

Company: NinjaHoldings

Location: Chicago, IL

Posted Jan 30, 2025

NinjaHoldings, founded in 2017, aims to revolutionize financial services for overlooked Americans through digital banking and lending products. The company's EDGE brand offers analytics services to businesses. The Sr Technical Business Analyst role involves leading strategic conversations, managing teams, and driving project planning. The ideal candidate should have extensive experience in business intelligence, a deep understanding of financial products, and strong leadership skills.

Consultant, Comparative Analytics

Company: Strata Decision Technology

Location: Chicago, IL

Posted Jan 31, 2025

The job posting is for a Comparative Analytics Consultant role in healthcare. The successful candidate will work with healthcare organizations to implement, optimize, and provide advisory services for Strata's financial and operational benchmarking software solution. Key responsibilities include working with a team to implement the software, defining user requirements, configuring the system, leading customer training, communicating with team members, contributing to growth projects, collaborating with other solution consultants, and using SQL, Excel, and Strata tools. The ideal candidate should have a data-driven mindset, relevant experience, strong customer service skills, understanding of financial concepts, ability to adapt to new challenges, self-motivation, and willingness to travel. Additional points for professional or academic background in SQL, healthcare finance experience, setting productivity standards, and software implementation experience. The company values collaboration, continuous learning, and diversity, with a focus on inclusion and equity.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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