Technical Support Jobs in Chicago, IL

60,659 open positions · Updated daily

Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Enterprise Architect

Company: CNA

Location: Chicago, IL

Posted Jan 27, 2025

CNA is seeking an Enterprise Architect to join as an individual contributor, responsible for the overall architecture of the Scaled Agile aligned portfolio. The role involves aligning business strategy with technology vision, driving innovative solutions for complex business problems, and leading architectural advancement through enabler initiatives. The ideal candidate should be a strategic and innovative leader with proficiency in agile methodologies and enterprise architecture principles, and a strong understanding of contemporary technology and business trends.

Senior Brand Manager - Marketing, Oscar Mayer Cold Cuts

Company: Kraft Heinz

Location: Chicago, IL

Posted Jan 27, 2025

The Kraft Heinz Company, a global food and beverage giant, is seeking a Senior Brand Manager for Oscar Mayer Cold Cuts. The role involves developing and executing annual and long-term brand strategies, leading cross-functional teams, and managing a team of two direct reports. The ideal candidate should have 5+ years of CPG marketing experience, strategic leadership skills, and a growth mindset. The company offers competitive compensation, benefits, and a supportive work environment.

Strategic Business Performance Associate

Company: Shields Health Solutions

Location: Chicago, IL

Posted Jan 27, 2025

Shields Health Solutions, a leading specialty pharmacy integrator, is seeking a Strategic Business Performance Associate. The role involves improving demand forecasting, employee utilization, and process improvements. The ideal candidate should have 13 years of experience in data analysis, management consulting, or a strategy role in a high-growth healthcare start-up. They must be highly analytical, customer service-oriented, and have strong problem-solving skills. The position offers a competitive base salary, annual performance bonus, and employee benefits. The company is known for its culture of inclusion, kindness, and making a significant difference in patients' lives.

Customer Experience Operations Intern

Company: iManage

Location: Chicago, IL

Posted Jan 27, 2025

iManage U offers a paid internship program for students to gain hands-on experience in a dynamic technology company. The program, based in downtown Chicago, runs from June 2nd to August 8th and focuses on project-based activities, problem-solving, team building, and fun experiences. Interns will support the Customer Experience Operations Team, responsible for operational excellence, CX data management, reporting, service configuration, and process optimization. The ideal candidate is passionate about technology, has strong communication skills, and can manage competing priorities. iManage values diversity and encourages applications from individuals with a growth mindset.

Customer Success Manager

Company: Zadara

Location: Chicago, IL

Posted Jan 27, 2025

The job posting is for a Cloud Customer Success Manager role in the Central USA Time Zone. The role involves building strong relationships with clients, guiding them through adoption, ongoing support, and growth. The goal is to drive customer satisfaction, retention, and expansion. The role requires 5+ years of experience in customer success account management, strong technical aptitude, and excellent communication skills. The company offers benefits such as medical, dental, vision insurance, 401k plan with matching, and more.

Systems Administrator Sr

Company: BAE Systems, Inc.

Location: Chicago, IL

Posted Jan 27, 2025

BAE Systems is offering a System Administrator position with an attractive salary range of $92,290 to $156,860. The role involves providing onsite technical support, troubleshooting hardware and software issues, and implementing solutions. Superior interpersonal skills are required for daily interaction with customer management, technical, and operator personnel. The ideal candidate should have a high school degree with 8+ years of experience in client-server LAN/WAN systems, Windows system administration, and Active Directory GPO configuration. A BS degree in Information Systems or Computer Science with 4 years of related experience is preferred. BAE Systems offers comprehensive benefits including health, dental, and vision insurance, a 401k savings plan, and disability coverage. The company is dedicated to improving national security with breakthrough technology and intelligence solutions.

VP of Engineering

Company: Cardiosense

Location: Chicago, IL

Posted Jan 27, 2025

Cardiosense, a rapidly growing medical AI company, is seeking a VP of Engineering/Product Development to lead software platform roadmaps, manage development teams, and ensure compliance with data privacy and cybersecurity standards. The ideal candidate will have extensive experience in full-stack medical device development, microservices, containerization, and public cloud services. Preferred qualifications include experience with IoT devices, health data, digital signal processing, and familiarity with deep learning tools.

Customer Success Intern

Company: iManage

Location: Chicago, IL

Posted Jan 27, 2025

iManage U offers a paid internship program in their downtown Chicago office, starting June 2nd and ending August 8th. The program focuses on project-based activities, business fundamentals, problem-solving, team building, and social events. Interns will support the iManage Cloud Customer Lifecycle, ensuring successful delivery of products and maintaining strategic partnerships with clients. Responsibilities include verifying customer contacts, managing tickets, reviewing interactions, identifying advocates, and writing communications. iManage values passion for learning, self-starting attitude, adaptability, attention to detail, and strong communication skills. They encourage applications from diverse backgrounds, including those who may not meet all qualifications.

Senior Finance Manager, Sales Finance

Company: Kraft Heinz

Location: Chicago, IL

Posted Jan 27, 2025

Kraft Heinz is offering a Senior Finance Manager position in Sales Finance, responsible for managing trade promotions and financial controls. The role involves leading annual sales planning, partnering with Revenue Management, and ensuring compliance by the Sales team. The ideal candidate should have a Bachelor's degree in Business Finance or Economics, 5+ years of experience in finance analytics, and trade promotion experience. Kraft Heinz provides a comprehensive total rewards package, including healthcare benefits, wellbeing programs, and a performance-based bonus.

Intern, Marketing

Company: Strata Decision Technology

Location: Chicago, IL

Posted Jan 27, 2025

Strata's 10-week paid internship program during the Summer of 2025 is open to students pursuing a bachelors degree or higher, based in the Chicago area. The program offers onboarding training, meaningful work, networking opportunities, and a chance to experience the company's culture. Interns will work with the Marketing team, analyzing campaign performance, designing email campaigns, managing data, and maintaining webpages. Strata values diversity and inclusion, with core values of positive intent, helpfulness, ownership, continuous improvement, and humility.

Senior Associate Data Engineer

Company: Discover

Location: Chicago, IL

Posted Jan 27, 2025

Discover is offering a Senior Associate Data Engineer position with a competitive salary range of $73,500 to $124,300. The role involves designing, developing, maintaining, and testing data solutions using enterprise frameworks. The company values unique skills and offers opportunities for growth and making a difference. The ideal candidate should have a Bachelor's degree in Computer Science, 1+ years of experience in Data Platform Administration/Engineering, and a technical proficiency rating of Advanced Beginner. Bonus points for knowledge of SQL, ETLELT tools, cloud-based warehousing solutions, and understanding of data modeling. Discover offers a range of benefits including paid parental leave, 401k plan, medical/dental/vision, and more. The company is committed to a diverse and inclusive workplace.

Principal Technical Architect

Company: Discover

Location: Chicago, IL

Posted Jan 27, 2025

Discover is offering a job opportunity for a data architect with expertise in NoSQL databases, Go programming, and enterprise architecture frameworks. The role involves designing technology strategies, managing implementation of best practices, and serving as a thought leader in the domain. The company values diversity and inclusion, and offers competitive compensation and benefits. The ideal candidate should have a Bachelor's degree in Computer Science, 8+ years of software development experience, and a technical proficiency rating of expert on the Dreyfus architecture scale.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages