Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Pharmacy Intern

Company: CVS Health

Location: Chicago, IL

Posted Jan 27, 2025

Technical Support Engineer ( Chicago or Boston )

Company: Press Ganey

Location: Chicago, IL

Posted Jan 27, 2025

PG Forsta is a leading experience measurement data analytics and insights provider, serving clients globally across various industries. The company's success is attributed to its talented employees and collaborative culture. The Technical Support Engineer role involves providing technical support, troubleshooting complex client issues, and assisting in the development of survey page design using HTML and CSS. The ideal candidate should possess strong communication skills, experience in programming, and a sound understanding of web-based solutions. A Bachelor's degree in Computer Science and 2-3 years of relevant experience are required.

Lead Financial Analyst

Company: Discover

Location: Chicago, IL

Posted Jan 27, 2025

Discover is offering a job opportunity for a Financial Analyst. The role involves providing financial and business analysis support, developing profitability analyses and projections, and performing competitive analyses. The company values diversity and offers a range of benefits including paid parental leave, 401k plan, and education assistance. The position requires a Bachelor's degree in Finance or related field and 2+ years of experience in Financial Services Consulting or Investment Banking.

Food & Beverage Team Leader

Company: Target

Location: Tinley Park, IL

Posted Jan 27, 2025

Pharmacy Technician

Company: CVS Health

Location: Romeoville, IL

Posted Jan 27, 2025

Delivery Team Lead

Company: PepsiCo

Location: Peoria, IL

Posted Jan 27, 2025

Global Credit Research Lead

Company: Morningstar

Location: Chicago, IL

Posted Jan 27, 2025

Morningstar Investment Management LLC is seeking an experienced researcher for the MultiAsset Research Team in Chicago. The role involves generating fixed income and currency research, analyzing macroeconomic factors, and collaborating with economists and portfolio managers. The ideal candidate should have 5+ years of research experience in fixed income and currency markets, a deep understanding of global fixed income markets, and strong quantitative skills. Morningstar offers a comprehensive benefits package including financial health, physical health, emotional health, and social health programs.

Program Manager - Fixed Income

Company: Morningstar

Location: Chicago, IL

Posted Jan 27, 2025

Morningstar is seeking a Program Manager for the Fixed Income Data and Analytics Team. The role involves managing multiple projects using Agile tools, serving as Scrum Master, leading communication and planning activities, coordinating with stakeholders, and managing project risks. The ideal candidate should have a Bachelor's degree in a tech or finance field, at least 7 years of relevant experience, and knowledge of software development processes and Agile methodologies. The role is based in Chicago with a hybrid work environment. Morningstar offers comprehensive benefits including financial, physical, emotional, and social health programs, a competitive salary range, and a flexible work environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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