Technical Support Jobs in Chicago, IL

60,659 open positions · Updated daily

Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Senior Database Administrator

Company:

Location: Gurnee, IL

Posted Jan 25, 2025

Senior Category Manager

Company:

Location: Gurnee, IL

Posted Jan 25, 2025

Software Development Team Lead - Java

Company:

Location: Lake Bluff, IL

Posted Jan 25, 2025

Pharmacy Intern

Company: CVS Health

Location: Gurnee, IL

Posted Jan 25, 2025

Senior Brand Manager - Philadelphia Cream Cheese

Company: Kraft Heinz

Location: Chicago, IL

Posted Jan 25, 2025

The Kraft Heinz Company is seeking a Senior Brand Manager for Philadelphia Cream Cheese. The role involves executing and delivering brand strategy, leading cross-functional teams, and driving revenue and profit. The ideal candidate should have 6+ years of marketing experience, a strategic mindset, and strong communication skills. The company offers competitive compensation, benefits, and a focus on employee wellbeing.

Maintenance Technician Senior

Company:

Location: Peoria, IL

Posted Jan 25, 2025

Staff Technical Specialist - Time & Pay

Company: Kraft Heinz

Location: Chicago, IL

Posted Jan 25, 2025

Kraft Heinz is offering a Staff Technical Specialist position with a focus on developing and maintaining HR technology solutions. The role involves collaboration with cross-functional teams, continuous assessment and optimization of HR systems, and ensuring compliance with regulatory requirements. The company provides a comprehensive total rewards package, including wellness benefits, 401k matching, and industry-leading benefits. The ideal candidate should have experience with digital HR products, Agile development teams, and understanding of DevOps and CICD processes.

Principal Technical Specialist - Talent & Development

Company: Kraft Heinz

Location: Chicago, IL

Posted Jan 25, 2025

Kraft Heinz is offering a Principal Technical Specialist Talent & Development position with a focus on HR tech development, cross-functional collaboration, and continuous improvement. The role involves mentoring junior developers, writing and reviewing scalable codes, and ensuring HR technology systems comply with regulatory requirements. The company provides comprehensive benefits, including medical, dental, vision coverage, 401k matching, and a total rewards package. The ideal candidate should have experience with digital HR products, Agile development teams, software engineering, and DevOps processes.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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