Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Market Data Analyst

Company: S4 Market Data

Location: Chicago, IL

Posted Jan 25, 2025

The Market Data Analyst at S4 Market Data will oversee client projects and ensure service delivery. The role involves managing market data service inquiries, projects, and a market data administrator. The ideal candidate should have market data vendor management and administrative experience, including sourcing and negotiating contracts, managing procurements, and interacting with internal business units and stakeholders. The position requires a Bachelor's degree in MIS, Business, or a related field, and 3-5 years of relevant experience in financial services or market data. Knowledge of FITS and MDSL inventory systems is preferred.

Program Manager

Company: Supernova Technology

Location: Chicago, IL

Posted Jan 25, 2025

Supernova Technology, founded in 2014, offers a cloud-based, customizable software solution for securities-based lending. The company partners with major financial institutions to democratize access to securities-based lending. The Program Management Team plays a crucial role in the company's success, managing client onboarding and project implementation. The ideal candidate for the Program Manager position should have a Bachelor's degree, extensive project management experience, and a background in financial services. Supernova fosters a culture of collaboration, continuous learning, and growth, offering a robust benefits package to support employee wellbeing.

Principal Business Data Steward (Marketing and Analytics Tag Governance and Monitoring)

Company: Discover

Location: Chicago, IL

Posted Jan 26, 2025

Discover is seeking a Business Data Steward to join their Data Governance product team. The role involves understanding web analytics and third-party tags data needs, establishing and enforcing data quality and compliance standards, and partnering with various teams to ensure data collection and sharing comply with laws and regulations. The ideal candidate should have a Bachelor's degree in a relevant field, 8+ years of data management experience, and expertise in data management concepts. Bonus points for experience in information management, data analysis, privacy compliance, and data integration. The position offers a competitive salary and benefits package, and Discover is committed to a diverse and inclusive workplace.

Acquisitions Analyst

Company: Revantage, a Blackstone Portfolio Company

Location: Chicago, IL

Posted Jan 25, 2025

Reliant, a Blackstone Real Estate portfolio company, is seeking an Acquisitions Analyst to support the Investment Team. The role involves market analysis, financial modeling, lease analysis, property tours, and preparation of materials for investment opportunities. The ideal candidate should have 3 years of experience, a degree in finance or related field, and proficiency in Microsoft Office. The company values speed, efficiency, financial strength, market expertise, and a thoughtful approach to investing.

VP, Credit Review

Company: Discover

Location: Chicago, IL

Posted Jan 25, 2025

Discover is offering a VP Credit Review position with comprehensive oversight and full functional ownership of the company's Credit Review Program. The role involves leading an independent credit review function, ensuring the bank's credit risk management processes are reliable and effective. The position requires 12+ years of experience in credit review and/or credit risk management, and a Bachelor's degree in a relevant field. The role involves working closely with first and second line teams, senior executives, governance committees, and regulators. The compensation ranges from $240,000 to $364,000, with additional incentives. Discover is committed to a diverse and inclusive workplace.

Senior Product Manager, McDelivery Logistics Integrations

Company: McDonald’s Global Technology

Location: Chicago, IL

Posted Jan 25, 2025

McDonald's is seeking a Senior Product Manager for McDelivery Logistics Integrations. The role involves overseeing the creation and management of delivery APIs, developing a new logistics platform for all types of delivery partners, and working with cross-functional teams to define and implement a robust integrated delivery logistics strategy. The ideal candidate should have a Bachelor's degree in business, marketing, computer science, or equivalent, and 6+ years of experience in product management in a software development environment. The role offers a competitive salary range of $149,260 - $190,310 per year, along with benefits such as health and welfare, a 401k plan, educational assistance, flexible work arrangements, and more. McDonald's is an equal opportunity employer committed to diversity and inclusion.

Talent Management Manager

Company: Morningstar

Location: Chicago, IL

Posted Jan 25, 2025

Morningstar is seeking a Global Talent Planning Manager to design and deliver global talent and performance management processes. The role involves coordinating with regional teams, collaborating with stakeholders, and continuously improving talent management processes. The ideal candidate should have a bachelor's degree in management or a behavioral science, 5-7 years of talent management experience, and strong communication, facilitation, and project management skills. Morningstar offers comprehensive benefits including financial, physical, emotional, and social health programs, a hybrid work environment, and a competitive salary range of $94,280 - $169,720 annually.

Accounting Manager

Company: Discover

Location: Chicago, IL

Posted Jan 26, 2025

Discover offers a bright future with meaningful work from day one. The company values individuality and encourages growth. The role involves advising finance business partners on risk management, developing new controls, and resolving issues. The ideal candidate has a degree in Accounting, Finance, or related fields with 6+ years of experience. Bonus points for a Masters degree and 8+ years of experience. The position offers a competitive salary and benefits package.

Investor Specialist (Remote)

Company: Inspira Financial

Location: Chicago, IL

Posted Jan 25, 2025

Inspira Financial is seeking an Investor Specialist to provide service and support to engaged individual clients and some institutional relationships. The role involves assisting with new business inquiries, account funding, investment transactions, account transfers, distributions, and online assistance. The candidate should have strong relationship and communication skills, excellent organizational skills, and technical acumen. Proficiency in Salesforce, Microsoft Outlook, Excel, and Word is required. The compensation package may include incentive and bonus opportunities, along with industry-leading benefits.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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