Technical Support Jobs in Chicago, IL

60,659 open positions · Updated daily

Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Application Architect

Company: Reply

Location: Chicago, IL

Posted Jan 26, 2025

Valorem Reply, an award-winning digital transformation firm, is seeking an Application Architect with extensive experience in designing service-oriented architectures, cloud providers like Azure, and database systems. The role involves leading and managing enterprise and midmarket projects, designing solution architecture, and ensuring all team members follow established processes. The company offers a fun and engaging work environment with opportunities for learning new skills and technologies. The base compensation range is between $130,000 and $180,000 plus benefits.

Application Engineer (AbInitio)

Company: Discover

Location: Chicago, IL

Posted Jan 26, 2025

Discover is offering a job opportunity for an Engineer to join the Business Technology Finance Corporate Services Team. The role involves providing technical design and development leadership for applications that build ETL pipelines for transforming, aggregating, and loading financial data into warehouses for downstream reporting. The successful candidate will be involved in developing AbInitio ETL ExtractTransformLead applications, developing and maintaining data-driven solutions, and ensuring proper data governance policies are followed. The role requires excellent communication skills, the ability to understand business vision and translate it into technical artifacts, and oversight on design and implementation of products. The ideal candidate will have a Bachelor's degree in Computer Science, Engineering, Informatics, Information Security, Information Technology, or a related field, and 3+ years of Information Technology Software Engineering or related experience. Knowledge of Amazon Web Services, Data Warehouse technology, and query languages for relational databases is a plus. Discover offers a competitive total compensation package, including benefits such as Paid Parental Leave, Paid Time Off, 401k Plan, Medical Dental Vision and Health Savings Account, STD Life LTD and AD&D, Recognition Program, Education Assistance, Commuter Benefits, Family Support Programs, and Employee Stock Purchase Plan.

Technical Program Manager

Company: Reply

Location: Chicago, IL

Posted Jan 26, 2025

Valorem Reply is a renowned digital transformation firm specializing in data-driven enterprise IT modernization, customer experience, product transformation, and digital workplace solutions. They leverage Microsoft technologies for hyperscale and agile delivery of unique digital business services, strategic business models, and design-led user experiences. As a technical program manager, you would be a strategic consultant, leading long-term programs with multiple work lanes to deliver on business outcomes. The role requires a Bachelor's degree in a relevant field, 5 years of technical project management experience, 2 years of program management experience, 3 years in the professional services industry, and 3 years of engineering experience using modern technologies within the Microsoft ecosystem. The base compensation range is between $130,000 and $160,000 plus benefits. Reply is an equal opportunity employer committed to providing equal opportunity regardless of various factors.

Compliance Lead (Hybrid)

Company: Enova

Location: Chicago, IL

Posted Jan 26, 2025

Enova International is seeking a Compliance Lead with at least 5 years of experience in technology compliance or analytics. The role involves enhancing and overseeing internal control frameworks, advising business teams on control design, and leading training initiatives. The ideal candidate should have knowledge of US consumer financial regulations, strong analytical skills, and excellent communication abilities. Enova offers a competitive salary range of $80000 to $110000, along with comprehensive benefits including health, dental, and vision insurance, 401k matching, PTO, paid holidays, sabbatical program, and more. Enova is a values-driven organization committed to making accessible credit for millions and fostering an inclusive culture.

Regional Marketer, Migraine (Midwest Region)

Company: Axsome Therapeutics, Inc.

Location: Chicago, IL

Posted Jan 26, 2025

Axsome Therapeutics Inc is hiring a Regional Marketer for the Midwest Region. The role involves KOL engagement, brand strategy support, and speaker bureau management. The ideal candidate should have a Bachelor's degree, 8+ years of pharmaceutical industry experience, and expertise in thought leader engagement, ad boards, and speakers bureau. The position requires 50-75% travel and offers a competitive salary package.

Application Engineer(Splunk/Machine Learning)

Company: Discover

Location: Chicago, IL

Posted Jan 26, 2025

Discover offers a bright future with meaningful work from day one. The company values individuality and encourages growth. The role involves overseeing product design and implementation, analyzing and deploying new features, mentoring junior engineers, and contributing to technology communities. The position requires a Bachelor's degree in a relevant field, 3+ years of experience, and a technical proficiency rating of Competent on the Dreyfus Engineering scale. The base pay ranges from $89,000 to $150,200, with additional incentives. Discover is committed to diversity and inclusion, and offers a range of benefits.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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