Technical Support Jobs in Chicago, IL

60,659 open positions · Updated daily

Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Shift Lead

Company: Walgreens

Location: Villa Park, IL

Posted Jan 24, 2025

Pharmacist (Full or Part Time)

Company: Walgreens

Location: Lake Zurich, IL

Posted Jan 24, 2025

Emerging Store Manager

Company: Walgreens

Location: Evanston, IL

Posted Jan 24, 2025

Pharmacy Technician / Pharm Tech Apprenticeship

Company: Walgreens

Location: Elgin, IL

Posted Jan 24, 2025

Walgreens is transforming its pharmacy technician roles to a more patient-centric environment. As a Walgreens Pharmacy Technician or Apprentice, you'll interact with customers, develop strong patient relationships, and have access to the latest technology to grow your career. Walgreens offers an 'earn while you learn' Pharmacy Technician Training Program, recognized by ASHP and the Department of Labor, which guides you towards becoming a PTCB Certified Pharmacy Technician. The role involves assisting pharmacists, using pharmacy systems, maintaining customer service, and participating in inventory management. Fluency in English, good math and computer skills, and preferably prior retail or Walgreens experience are required. PTCB certification is preferred but not mandatory. The role offers training, personal development opportunities, and potential for eight college credit hours through the Walgreens pharmacy technician apprenticeship program.

Shift Lead

Company: Walgreens

Location: Oak Park, IL

Posted Jan 24, 2025

Principal, Compensation

Company: Walgreens

Location: Deerfield, IL

Posted Jan 24, 2025

Shift Lead

Company: Walgreens

Location: Chicago, IL

Posted Jan 24, 2025

The role involves managing store operations, including opening and closing the store, handling cash, managing inventory, and ensuring a positive customer experience. Key responsibilities include managing deliveries, processing returns and refunds, maintaining store cleanliness, and assisting with pharmacy tasks. The position requires leadership experience, fluency in English, and knowledge of store systems. The role is based in Chicago, IL, with a salary range of $17 - $19 per hour.

Shift Lead

Company: Walgreens

Location: Chicago, IL

Posted Jan 24, 2025

Pharmacy Manager

Company: Walgreens

Location: Chicago, IL

Posted Jan 24, 2025

The job involves providing pharmacy consulting services with empathy to patients, ensuring effective medication usage and awareness of drug interactions. The role includes offering preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcomes services. Key responsibilities encompass patient experience, operations, and people & performance management. The pharmacist engages patients, resolves issues, and models customer service best practices. They counsel patients on medication usage, side effects, interactions, and privacy, and perform pharmacist tasks like compounding and drug therapy reviews. The role also involves maintaining pharmacy operations in accordance with regulations, collaborating on business opportunities, and ensuring accurate insurance claim processing. Clinical and wellness services, such as immunizations and diagnostic testing, are also part of the role. The pharmacist manages staff performance, maintains records, and promotes community health awareness.

Community Management Intern

Company: Walgreens

Location: Hickory Hills, IL

Posted Jan 24, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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