Technical Support Jobs in Chicago, IL

60,659 open positions · Updated daily

Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Customer Svc/Clerk

Company: Kroger

Location: Buffalo Grove, IL

Posted Jan 24, 2025

Web Channel and SEO Director

Company: CVS Health

Location: Chicago, IL

Posted Jan 24, 2025

CVS Health is seeking a Web Channel Owner for Aetna Medicare, responsible for managing acquisition and engagement of members, prospects, and shoppers on Aetna.com and related digital properties. The role involves partnering across various teams to set direction for and manage execution of acquisition, conversion, and retention experiences. Key responsibilities include owning end-to-end public site experiences, defining and prioritizing digital marketing capabilities, directing SEO program, and serving as the marketing lead for integrating Aetna Medicare experiences into the core Aetna.com website. The ideal candidate should have 8+ years of experience managing an enterprise marketing website, 3+ years of people leadership, and deep proficiency in digital analytics.

Cashier

Company: Kroger

Location: Oak Park, IL

Posted Jan 24, 2025

Courtesy Clerk/Grocery Bagger

Company: Kroger

Location: Calumet City, IL

Posted Jan 24, 2025

PRODUCE/CLERK

Company: Kroger

Location: Marion, IL

Posted Jan 24, 2025

MEAT/CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

The job description involves performing general clean-up and stock work in the Meat department, providing customer service, and demonstrating the company's core values. Responsibilities include waiting on customers, maintaining cleanliness, ensuring product quality, and adhering to company policies. The ideal candidate should have effective communication skills, multi-tasking abilities, and past experience in food preparation. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Director of Engineering, NA

Company: Diageo

Location: Plainfield, IL

Posted Jan 24, 2025

Diageo, a global leader in alcohol, seeks a North American Director of Engineering & Strategic Projects. The role involves leading the delivery and implementation of Diageo North America's capital budget ($200MM+ annually) across various business areas. The ideal candidate should possess strong knowledge in high-speed bottling, canning, and beverage alcohol distillation plant operations. They must demonstrate excellent leadership, communication, and interpersonal skills. The Director will be responsible for project, packaging, and process engineering, setting and supporting Diageo's diversity, sustainability, and reliability standards. Key responsibilities include managing project budgets, improving line efficiencies, ensuring safety and quality, and developing vendor relationships.

Consulting, Senior Consultant

Company: Deloitte

Location: Chicago, IL

Posted Jan 24, 2025

Deloitte Consulting LLP is seeking a Senior Consultant in Chicago, Illinois, with potential for national travel. The role involves driving SAP software advisory and implementation services, improving digital capabilities, and enabling innovation with SAP digital solutions. Key responsibilities include setting engagement objectives, performing system assessments, providing application analysis, and using data mining tools for analytical support. Requirements include a Bachelor's degree, 2 years of related experience, and expertise in SAP S/4HANA FICO, BTP, and other modules. The position offers a competitive salary and benefits, with opportunities for professional development and a diverse, inclusive culture.

Patient Care Technician

Company: DaVita

Location: Decatur, IL

Posted Jan 24, 2025

DaVita, an Italian term for 'giving life', is recruiting a Patient Care Technician for an outpatient dialysis center in Decatur, Illinois. The role involves direct patient care, technician duties, and building long-term relationships with patients. No dialysis experience is required, and DaVita offers comprehensive training, clear career advancement paths, and a supportive team environment. The position requires flexibility, comfort with blood and needles, and physical stamina for long hours. Benefits include competitive compensation, extensive healthcare coverage, and opportunities for professional growth.

Software Engineer, Machine Learning Platform & Operations

Company: Grainger

Location: Chicago, IL

Posted Jan 24, 2025

Grainger, a leading industrial distributor, is seeking passionate individuals to join their Machine Learning Operations & Platform team. The role involves building and maintaining core infrastructure components, designing user-friendly software systems, and guiding machine learning, product, and business domain teams. The ideal candidate should have strong software engineering fundamentals, experience with cloud-based services, and familiarity with DevOps or GitOps practices. Expertise in machine learning applications and associated frameworks is a plus.

STARBUCKS/BARISTA

Company: Kroger

Location: Oakbrook, IL

Posted Jan 24, 2025

DELI/DEPT LEADER

Company: Kroger

Location: Peoria, IL

Posted Jan 24, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages