Technical Support Jobs in Chicago, IL

60,659 open positions · Updated daily

Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Online Grocery Pick-Up Clerk

Company: Kroger

Location: Glendale Heights, IL

Posted Jan 24, 2025

Grocery Clerk

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

Grocery Clerk

Company: Kroger

Location: Evergreen Park, IL

Posted Jan 24, 2025

Grocery Clerk

Company: Kroger

Location: Gurnee, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Grocery Clerk at Mariano's, a Kroger company. Key duties include creating a positive customer experience, maintaining a clean and safe environment, assisting in sales and profit goals, and ensuring product freshness. The role involves customer service, product knowledge, and adherence to food safety regulations. The company values respect, honesty, integrity, diversity, inclusion, and safety. Qualifications include customer service skills, stress management, effective communication, and basic math. Benefits include healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Cashier

Company: Kroger

Location: Park Ridge, IL

Posted Jan 24, 2025

Cashier

Company: Kroger

Location: Wheaton, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Cashier/Checker role at Mariano's, a grocery store chain in the Chicago Metro area. Key duties include providing excellent customer service, processing transactions efficiently, understanding and adhering to company policies, maintaining a clean and safe environment, and ensuring compliance with food safety regulations. The role requires strong communication skills, basic math knowledge, and the ability to handle stressful situations. Previous customer service or Bagger/Courtesy Clerk experience is desired but not mandatory. Mariano's, part of the Kroger family, values its employees and offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and opportunities for career growth.

Bakery/Deli Clerk

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Grocery Clerk (Bakery/Deli) at Mariano's, a Kroger company. Key duties include preparing items per customer requests, offering product samples, informing customers of specials, and maintaining freshness. The role involves using bakery equipment, adhering to food safety regulations, and promoting a positive customer experience. The ideal candidate should have customer service skills, stress management abilities, and effective communication. Previous bakery or retail experience is beneficial. Mariano's emphasizes its core values of respect, honesty, integrity, diversity, inclusion, and safety. Benefits include comprehensive healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Courtesy Clerk/Grocery Bagger

Company: Kroger

Location: Downers Grove, IL

Posted Jan 24, 2025

Bakery/Deli Clerk

Company: Kroger

Location: Park Ridge, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Grocery Clerk (Bakery/Deli) at Mariano's, a Kroger company. Key duties include preparing items per customer requests, offering product samples, informing customers of specials, and maintaining freshness. The role involves using bakery equipment, adhering to food safety regulations, and promoting a positive customer experience. The ideal candidate should have customer service skills, stress management abilities, and effective communication. Previous bakery or retail experience is beneficial. Mariano's emphasizes its commitment to customer service, safety, and employee well-being, offering comprehensive benefits including healthcare, flexible scheduling, and career growth opportunities.

Grocery Clerk

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

Grocery Clerk

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Grocery Clerk at Mariano's, a Kroger company. Key duties include creating a positive customer experience, maintaining a clean and safe environment, assisting in sales and profit goals, and ensuring product freshness. The role involves customer service, product knowledge, and adherence to food safety regulations. The company values respect, honesty, integrity, diversity, inclusion, and safety. Qualifications include customer service skills, stress management, effective communication, and basic math. Benefits include healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Cashier

Company: Kroger

Location: Palatine, IL

Posted Jan 24, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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