Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Courtesy Clerk/Grocery Bagger

Company: Kroger

Location: Ottawa, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Courtesy Clerk/Grocery Bagger, which includes bagging groceries, maintaining a clean store environment, assisting customers, and performing basic shelf conditioning. The role requires strong customer service skills, effective communication, and the ability to handle stressful situations. The company values respect, honesty, integrity, diversity, inclusion, and safety. Benefits include comprehensive healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and opportunities for growth.

Anti-Money Laundering Escalation Associate

Company: JPMorgan Chase

Location: Chicago, IL

Posted Jan 24, 2025

The Anti-Money Laundering Escalation Associate role at JPMorgan Chase involves reviewing and investigating potential AML, PEP, and negative media cases. The role supports the Commercial and Investment Bank's Wholesale KYC Operations, collaborating with various teams to mitigate risk. Required qualifications include a Bachelor's degree, 3+ years of AML/negative media experience, and understanding of AML red flags. Proficiency in JPMC bank systems and strong communication skills are also needed. The role offers a competitive total rewards package and a diverse, inclusive work environment.

Retail Store Manager - $5K and Relocation Available

Company: Spectrum

Location: O'Fallon, IL

Posted Jan 24, 2025

Spectrum is seeking a Retail Store Manager with 3-5 years of sales and customer service experience. The role involves inspiring a team, coaching sales reps, and ensuring store success. Benefits include dynamic growth, competitive pay, supportive teams, and total rewards. The position offers a base pay between $47,800.00 and $79,100.00, with a commission earnings target of $11,000.

Retail Loss Prevention Customer Service Associate I

Company: The TJX Companies, Inc.

Location: Schaumburg, IL

Posted Jan 24, 2025

HomeGoods is seeking a new team member for their Schaumburg, IL store. The role involves contributing to the growth of one's career, supporting a positive customer experience, and maintaining a strong partnership with store teams and Loss Prevention. The environment is dynamic yet encouraging, offering opportunities for growth and development. Key responsibilities include engaging customers, providing excellent service, deterring theft, and maintaining a safe environment. The company values excellent communication skills, good judgment, and the ability to work effectively with peers and supervisors. Benefits include an associate discount, EAP, smoking cessation, bereavement, 401(k) contributions, and more. The starting pay range is $14.00 to $16.75 per hour, with potential for a 401(k) match, medical/dental/vision, and other benefits based on service or hours requirements.

J.P. Morgan Wealth Management - Investment Professional

Company: JPMorgan Chase

Location: Chicago, IL

Posted Jan 24, 2025

J.P. Morgan Wealth Management is seeking an Unlicensed Investment Professional to assist clients with brokerage accounts, focusing on delivering exceptional customer service. The role involves discussing Individual Retirement Accounts, managing multiple priorities in a fast-paced environment, and fostering strong partnerships. Required qualifications include FINRA SIE, Series 7 and 63, a strong compliance record, and ability to work onsite during training and licensing. Preferred qualifications include a Bachelor's degree, 2 years of relevant experience, and excellent communication skills.

Director of Event Sales - Morton Arboretum

Company: Aramark

Location: Downer's Grove, IL

Posted Jan 24, 2025

Tax Senior

Company: Deloitte

Location: Chicago, IL

Posted Jan 24, 2025

Online Grocery Pick-Up Clerk

Company: Kroger

Location: Decatur, IL

Posted Jan 24, 2025

Managing Consultant, Services - Emerging Verticals Business Development (open to Remote US)

Company: Mastercard

Location: Chicago, IL

Posted Jan 24, 2025

Mastercard is seeking a Managing Consultant for its Services Business Development team to drive growth in value-added services within Emerging Verticals. The ideal candidate should have an undergraduate degree, preferably an MBA, and a proven track record in sales, managing a pipeline, and influencing stakeholders. They must possess excellent narrative development, storytelling, and presentation skills, along with strong analytical abilities and creativity. The role involves delivering against sales targets, managing client relationships, and driving innovation in Services. Mastercard offers competitive compensation and benefits, including health insurance, flexible spending accounts, paid leaves, 401k matching, and more.

Social Worker

Company: DaVita

Location: Charleston, IL

Posted Jan 24, 2025

DaVita is seeking a Social Worker for a position in Charleston, Illinois. The role involves supporting patients with End Stage Renal Disease, helping them understand their rights and responsibilities, and managing physical, mental, emotional, and financial demands. The company values work-life balance, offers competitive benefits, and promotes a positive team environment. Requirements include a Master's Degree in Social Work, clinical license, and proficiency in social worker duties.

Specialist, Development Program Manager (Hybrid)

Company: RTX

Location: Rockford, IL

Posted Jan 24, 2025

Collins Aerospace is seeking a Development Program Manager for their Ground Support Equipment organization in Rockford, IL. The role involves leading and managing multi-functional, multi-site engineering teams, overseeing program lifecycle, ensuring adherence to plans, schedules, and budgets, and directing all program phases from inception to completion. The position offers opportunities to sharpen project management skills, deepen understanding of complex program navigation, and expand expertise in legal compliance, proposal preparation, and financial negotiations. Qualifications include a university degree or advanced degree with relevant experience, or equivalent experience in absence of a degree. The role offers competitive benefits including medical, dental, vision insurance, generous 401(k) plan, tuition reimbursement, and more.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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