Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Senior Systems Engineer – VDI and Virtualization

Company: Interactive Brokers

Location: Chicago, IL

Posted Jan 23, 2025

Interactive Brokers Group Inc, a global financial services company, is seeking a hybrid role for a Global Windows Platform and Services team member. The role involves planning, designing, automating, orchestrating, and implementing VMware and HPE solutions in data centers. The ideal candidate should have extensive experience in designing and implementing virtual desktop environments using industry-standard on-prem and cloud virtualization technologies. They should also have advanced knowledge of VMware Horizon View, vSphere, and high-availability environments, as well as expert understanding of networking concepts, data backup, recovery, and replication. Proficiency in PowerShell, PowerCLI, Python, Terraform, Ansible, and cloud platforms like Azure and AWS is required. The role offers a competitive salary, bonuses, stock grants, retirement plans, health benefits, paid time off, and learning opportunities.

Shift Lead

Company: Walgreens

Location: Arlington Heights, IL

Posted Jan 23, 2025

The role involves managing store operations, including opening and closing the store, handling cash, managing inventory, and ensuring a positive customer experience. Key responsibilities include managing deliveries, processing returns and refunds, maintaining store cleanliness, and assisting with pharmacy tasks. The position requires leadership experience, fluency in English, and knowledge of store systems. The role is based in Arlington Heights, IL, with a salary range of $17 - $19 hourly.

Customer Service - Donor Support Technician

Company: CSL

Location: Gurnee, IL

Posted Jan 23, 2025

The job involves preparing the donor and equipment for the pheresis process, monitoring the donor and process, responding to alarms, recording incidents using a PDA, maintaining a clean work environment, and ensuring accurate data recording. The role requires a high school diploma, at least 3 months of relevant work experience, and the ability to perform basic math calculations. The work environment is fast-paced, with occasional lifting of up to 25 pounds. Benefits include health care options, life insurance, disability coverage, a 401(k) program, PTO, and paid holidays. CSL Plasma is a global organization committed to collecting human plasma for those with rare and serious diseases.

Cyber Systems Operations

Company:

Location: Jacksonville, IL

Posted Jan 23, 2025

Department Supervisor

Company: H&M

Location: Schaumburg, IL

Posted Jan 23, 2025

Transportation Clerk

Company: Sysco

Location: Danville, IL

Posted Jan 23, 2025

Stock Associate - The Cosmetics Company Store - 20 Hrs - Chicago Premium Outlets - Aurora, IL

Company: ELC Beauty

Location: Aurora, IL

Posted Jan 23, 2025

The Stock Associate role involves managing stock, maintaining a clean and organized stock room, and ensuring operational effectiveness. The position offers progressive career opportunities, competitive remuneration, and benefits. Previous stock management experience, excellent communication skills, and strong organizational skills are preferred. The role involves working various hours including weekends and special events. The Estée Lauder Companies is an equal opportunity employer.

Product Owner - Business Intelligence

Company: Coca-Cola

Location: Rosemont, IL

Posted Jan 23, 2025

The Product Owner - Business Intelligence role is responsible for maximizing the value of Business Intelligence and Analytics solutions. This involves aligning the team's technical direction with business strategies and goals, prioritizing work, and creating product roadmaps. The role also includes educating stakeholders about Agile and SCRUM practices, evangelizing BI solutions, and maintaining transparent communication with business partners. The position may also involve participating in a discretionary incentive program.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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