Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

[USA]coach/ops mgr trainee

Company: Walmart

Location: Paris, IL

Posted Jan 23, 2025

The role involves leading and developing teams effectively through teaching, training, and active listening. This includes touring stores, providing feedback, and communicating with associates at all levels regarding store operations and business initiatives. The individual will model exceptional customer service standards, resolve customer issues, and drive financial performance and sales. They will also provide supervision and development opportunities for hourly associates, ensure compliance with company policies, and uphold Walmart's values and standards of ethics and integrity.

Global Security Operations Center Operator

Company: Discover

Location: Riverwoods, IL

Posted Jan 23, 2025

Discover is offering a job opportunity in the Global Security Operations Center (GSOC) Operator role. The position involves evaluating and reporting on hazards and threats, dispatching security officers, and monitoring access control, alarm, and surveillance systems. The ideal candidate should have excellent communication skills, 2+ years of experience in law enforcement, military, corporate security, intelligence, business, or emergency management, and an associates degree in relevant fields. The role requires working from 6:00 a.m. to 2:00 p.m. CDT, Wednesday to Sunday. Discover values diversity and offers competitive compensation, benefits, and a collaborative culture.

Member Assist Cart Attendant

Company: Walmart

Location: Quincy, IL

Posted Jan 23, 2025

Financial Analyst

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

Financial Advisor - Career Change Opportunity

Company: Edward Jones

Location: Bloomington, IL

Posted Jan 23, 2025

Edward Jones is offering a career as a financial advisor, a role that involves partnering with clients to achieve their long-term financial goals. As a financial advisor, you'll develop and grow your own practice, supported by a robust network. The company values an inclusive environment and unique professional backgrounds. The role involves building relationships, understanding clients' needs, and creating personalized strategies. The compensation package includes paid training, salary for the first five years, and opportunities for commissions, profit sharing, and incentive travel. The company also offers comprehensive benefits and a culture of continuous improvement and professional development.

Lead Administrator(Contract)

Company: Wipro

Location: O'Fallon, IL

Posted Jan 23, 2025

Wipro, a leading technology services and consulting company, is seeking an SRE Engineer. The role involves incident resolution, change implementation, and work order management. The ideal candidate should have experience with Jenkins, Chef/Ansible for configuration management, and understand the stages of application deployment pipeline. Wipro offers competitive pay, benefits, and an inclusive work environment. The company is committed to equal employment opportunities and diversity.

STR MGMT/REPLENISHMENT MGR

Company: Kroger

Location: Chicago, IL

Posted Jan 23, 2025

Mariano's, now part of The Kroger Company, operates over 40 stores in the Chicago Metro area. They emphasize their commitment to food, people, and community, aiming to 'Feed the Human Spirit'. The company values its employees, offering comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, discounts, tuition reimbursement, and growth opportunities. They encourage caring, purpose-driven individuals to apply.

Customer Service Representative

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

The client is seeking experienced Customer Service Representatives for a position in Wood Dale, Illinois. The role involves providing phone support, resolving customer issues, processing orders, and maintaining records. Requirements include 1-2 years of customer service experience, proficiency in Microsoft Office, and a professional phone demeanor. Benefits include competitive pay, insurance, 401K, bonuses, and potential for permanent employment. Addison Administrative & HR offers professional development support.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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