Technical Support Jobs in Chicago, IL

60,659 open positions · Updated daily

Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Server

Company: Cracker Barrel

Location: Gurnee, IL

Posted Jan 23, 2025

Cracker Barrel Old Country Store in Gurnee, IL is seeking a server who is friendly and guest-focused. The role involves serving customers in a fast-paced, family-friendly environment, with flexible hours and no tip sharing. The company emphasizes a culture of belonging, diversity, and inclusion, offering top-notch training, diverse career paths, and competitive benefits including weekly pay, health benefits, and a 401K plan. The job description also highlights the company's commitment to equality and its stance against racism.

Member Frontline Cashier

Company: Walmart

Location: Evanston, IL

Posted Jan 23, 2025

MGR - Engineering Manager - JAVA - (Ideally CHI but can be REMOTE)

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

The job posting is for an Engineering Manager position in Chicago, IL. The ideal candidate should have hands-on technical leadership and people management experience, proven development experience in a modern technology stack, and a passion for building creative, scalable solutions to complex problems. The company uses a variety of technologies including Spring Boot, Java, Kotlin, TypeScript, Angular, Webpack, Sass, Neo4j, Redis, RabbitMQ, JUnit, Jasmine, Karma, Protractor, Selenium, AWS, Ansible, Terraform, Hashicorp, Docker, Jira, Slack, Gitlab, and G Suite.

SAP Tech Arch Consultant (Hybrid Arch)

Company: Accenture

Location: Chicago, IL

Posted Jan 23, 2025

Accenture's SAP practice is highlighted, emphasizing their expertise in design thinking, agile methodologies, and cutting-edge technologies like IoT, automation, and AI. They've developed myConcerto, a blend of SAP and Accenture, aiding clients in achieving significant victories. Accenture invests in training employees on new SAP technologies such as SAP Leonardo, S/4HANA, and Cloud, supported by a vast community of over 50,000 members. Their achievements are recognized with over 70 SAP awards, making them the leading partner for SAP SuccessFactors, SAP Ariba, SAP Hybris, SAP FieldGlass, and SAP Concur. The job role involves being an SAP Cloud expert, providing technical support for cloud migrations, administering SAP on Cloud, defining data migration strategies, and analyzing cloud performance. Minimum requirements include 3 years of SAP Cloud and Basis experience, 2 years of Linux OS experience, and at least one Cloud certification. Bonus points for SAP S/4, SAP PO, and SAP Security certifications.

Member Frontline Cashier

Company: Walmart

Location: Quincy, IL

Posted Jan 23, 2025

Sam's Club is seeking friendly, multi-tasking individuals to join their team as Member Frontline Cashier Associates. These associates play a crucial role in member satisfaction by greeting, assisting with purchases, maintaining a clean area, and providing exceptional customer service. The job involves fast-paced environments, especially during peak times, and requires standing for long periods. Rewards include competitive pay, performance-based bonuses, and comprehensive benefits such as health coverage, 401(k), and paid time off. The position also offers opportunities for career growth and development through Live Better U, a company-paid education benefit program.

Full-Time Assistant Manager

Company: Cinemark

Location: Rock Island, IL

Posted Jan 23, 2025

Cinemark is currently hiring for Assistant Manager positions, offering a range of benefits including a discount, 401k, growth opportunities, education assistance, health benefits, parental leave, and paid time off. The role involves assisting in theatre operations, training staff, ensuring adherence to policies, and maintaining cleanliness and safety. The position is often temporary or training-based, with potential for promotion after six months and completion of the Management Accreditation Program. Essential duties include following GM's direction, training staff, preparing reports, inspecting theatre property, and ensuring superior customer service. Requirements include being at least 18, having a high school diploma or equivalent, completing Cinemark's management courses, food handling training, and passing background checks. Physical demands include frequent lifting, standing, and reaching.

Retail Sales

Company: Cracker Barrel

Location: Rock Island, IL

Posted Jan 23, 2025

To-Go Hospitality

Company: Cracker Barrel

Location: Mattoon, IL

Posted Jan 23, 2025

Cracker Barrel Old Country Store is seeking a To-Go Specialist in Effingham, IL. The role involves supporting the catering and to-go side of the business, ensuring guests can enjoy their homestyle favorites on-the-go. Responsibilities include taking detailed orders, swiftly packing meals, and maintaining a clean and well-stocked To-Go area. The position offers growth opportunities, great benefits, and a culture of hospitality. It's a tipped role with no tipping-out required. Cracker Barrel emphasizes inclusivity and equality, with a zero-tolerance policy for racism.

Financial Team Admin

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

SAP Fiori Consultant

Company: Accenture

Location: Chicago, IL

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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