Technical Support Jobs in Chicago, IL

60,659 open positions · Updated daily

Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Manager of Cybersecurity Governance & Compliance

Company: McDonald’s Global Technology

Location: Chicago, IL

Posted Jan 23, 2025

McDonald's is seeking a Manager of Cybersecurity Governance & Compliance to support their cybersecurity team. The role involves collaborating with global experts to develop, deploy, and maintain policies and standards, ensuring regulatory compliance, and governing foundational programs. The ideal candidate should have a Bachelor's degree in Engineering, Computer Science, or related fields, with 5+ years of experience in IT Security governance, compliance, or IT audit. Desired skills include experience with key compliance and IT frameworks, familiarity with complex multinational companies, and professional certifications such as CISA, CISM, CRISC, CPA, CA, CIA, CISSP, CIPP, CIPT, and PMP.

Cyber Systems Operations

Company:

Location: Galesburg, IL

Posted Jan 23, 2025

Cyber Systems Operations

Company:

Location: Gurnee, IL

Posted Jan 23, 2025

The Air Force emphasizes the importance of securing advanced computer and software systems, which is the role of Cyber Systems Operations specialists. These experts design, install, and maintain systems to ensure optimal operation and security. They enhance capabilities and provide secure systems. To join the Air Force, one must meet various requirements including educational qualifications, ASVAB score, completion of specific courses, background investigation, and age limits.

Cyber Systems Operations

Company:

Location: Sycamore, IL

Posted Jan 23, 2025

Manager-Technical Product Management

Company: McDonald’s Global Technology

Location: Chicago, IL

Posted Jan 23, 2025

McDonald's is accelerating its growth strategy, 'Accelerating the Arches', focusing on Delivery, Digital, and Drive-Thru. The company is investing in technology innovation, including AI and robotics, to enhance customer experience. The Product Manager Restaurant Development role involves leading the technical product management team, managing external vendor squads, and ensuring high-quality product delivery. The role requires a strong background in software development, Agile methodologies, and excellent communication skills.

Senior Developer - Information Technology

Company:

Location: Wilmette, IL

Posted Jan 23, 2025

United Airlines is currently experiencing a period of growth and innovation, aiming to become the best airline in history. They are seeking a Senior Software Developer for a hybrid role in Chicago, responsible for developing critical applications, working with a team of developers, and focusing on delivering cloud-based solutions. The role involves managing the full development life cycle, serving as a technical expert, and collaborating with various teams. The ideal candidate should have a Bachelor's degree in a relevant field, 5+ years of full-stack development experience, proficiency in React, Typescript, C#, Node.js, and AWS/cloud technologies, and a deep understanding of accessibility fundamentals.

Senior Manager, Technology Deployment

Company: McDonald’s Global Technology

Location: Chicago, IL

Posted Jan 23, 2025

McDonald's is seeking a collaborative and proactive individual to lead and manage deployment and change control activities, enhancing operational efficiency and consumer satisfaction. The role involves overseeing the change control process, planning and executing projects, engaging with stakeholders, and monitoring performance. The ideal candidate should have a strong background in change control, project management, and strategic planning, with a proven track record of driving organizational success.

Cyber Systems Operations

Company:

Location: Macomb, IL

Posted Jan 23, 2025

The Air Force emphasizes the importance of securing advanced computer and software systems, which is the role of Cyber Systems Operations specialists. These experts design, install, and maintain systems to ensure optimal performance and security. They enhance capabilities and provide secure systems for the Air Force to stay ahead. To join, applicants must meet various requirements including educational background, health standards, and ASVAB score requirements. High school seniors can start their application in their junior year.

Rehab Nursing Tech I - C. N. A.

Company:

Location: Niles, IL

Posted Jan 23, 2025

Senior Manager - Aircraft Cybersecurity

Company:

Location: Orland Park, IL

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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