Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

STORE/NIGHT CLERK

Company: Kroger

Location: Naperville, IL

Posted Jan 23, 2025

The job description involves creating an outstanding customer experience, maintaining a safe and clean environment, assisting in reaching sales and profit goals, and embracing the company's core values. Responsibilities include promoting trust and respect, gaining product knowledge, recommending items, maintaining freshness, adhering to food safety regulations, reinforcing safety programs, and reporting any safety risks or illegal activities. The qualifications include stress management, basic math skills, and effective communication. The company, Mariano's, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Independent Optometrist - Walmart

Company: Walmart

Location: Peoria, IL

Posted Jan 23, 2025

This job posting is for an Independent Optometrist position in Walmart stores. The role involves leading patient care in eye and vision care, as well as general health and well-being. The lease holder has autonomy over their practice hours, patient schedule, and fee schedule, keeping 100% of exam/professional fees. They can opt into equipment/instrumentation, administrative, or Opt-Tech support services. Minimum qualifications include a Doctor of Optometry (OD) degree, valid state optometry license, General Liability Certificate, and Professional Liability Insurance Certificate.

C++ and C# Software Developer

Company: Leidos

Location: North Riverside, IL

Posted Jan 23, 2025

Leidos Health & Civil Sector is seeking a C++ and C# Software Developer for the Department of Veterans Affairs Consolidated Mail Outpatient Pharmacy (CMOP) Integration Support and Software Support Services program in Hines, IL. The ideal candidate will have strong core development skills in C++ and C#, experience with SQL databases, Visual Studio, and Agile team environments. The developer will work on a multi-disciplinary team, supporting VA CMOP at the enterprise and local levels. Key responsibilities include software design and development, maintenance, enhancements, and modernization of CMOP facilities. The candidate should have experience with industrial process automation, pharmaceutical production floor technologies, and automated testing tools. The role requires strong interpersonal skills, on-site support, and the ability to work in a fast-paced environment.

Retail Assistant Store Manager

Company: Kendra Scott

Location: Chicago, IL

Posted Jan 23, 2025

Kendra Scott, a fashion-lifestyle brand, seeks a full-time Assistant Manager. The role involves supporting the Store Manager in executing business strategy, leading brand experience, and training team members to deliver exceptional customer service. The ideal candidate should be customer-focused, results-driven, a talent developer, network builder, trustworthy, effective communicator, adaptable, collaborative, action-oriented, courageous, and accountable. Minimum requirements include being over 18, able to lift 50 lbs, and work flexible hours. Preferred qualifications include a Bachelor's degree, previous retail management experience, strong connections with local media and non-profits, and a passion for Kendra Scott's values of Family, Fashion, and Philanthropy.

Financial Analysis Analyst III - Investor Relations

Company: Allstate

Location: Chicago, IL

Posted Jan 23, 2025

Allstate, a company with over 90 years of experience, is seeking a Financial Analyst. The role involves analyzing financial results, creating compelling storylines, and supporting business partners. Key responsibilities include developing presentations, providing accurate reports, influencing actions with fact-based perspectives, and preparing financial updates. The position is hybrid, requiring 1-2 days per week in Chicagoland offices. No supervisory duties are involved. The compensation range is $45,600.00 - 78,337.50 annually, based on experience and qualifications. Allstate values inclusivity and diversity, offering opportunities for growth and impact.

Senior Manager - RTD Commercial Capabilities

Company: Suntory Global Spirits

Location: Chicago, IL

Posted Jan 23, 2025

Suntory Global Spirits, a world leader in premium spirits, is seeking a Senior Manager for RTD Commercial Capabilities. The role involves designing and delivering an educational curriculum for the Ready-to-Drink segment, enhancing commercial team's knowledge, and driving innovation. The successful candidate will have a significant impact on shaping Suntory's RTD business, requiring strategic leadership, excellent communication skills, and a strong track record in sales enablement. The position offers a competitive salary range of $120,000 to $140,000, along with benefits, and involves up to 50% travel.

Vice President, Receivables Client Solution Specialist

Company: JPMorgan Chase

Location: Chicago, IL

Posted Jan 23, 2025

JPMorgan Chase is seeking a Receivables Client Solution Specialist with 7+ years of Treasury, Cash Management sales and product management experience. The role involves leading and delivering solutions to clients, navigating deal strategies, and positioning integrated Treasury Services solutions. The ideal candidate should have strong technical expertise, payments industry knowledge, and excellent selling and negotiation skills. They must also have the ability to understand client needs and turn them into mandated business through solution-based selling. The role offers a competitive total rewards package and a diverse, inclusive work environment.

Teachers at South Arlington Heights KinderCare

Company: KinderCare Learning Companies

Location: Arlington Heights, IL

Posted Jan 23, 2025

KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, offers a variety of early education and child care options. They emphasize building confidence in kids, families, and the future. The company values its teachers, center staff, and field leaders, providing them with comprehensive benefits and opportunities for career growth. They implement a unique curriculum, create nurturing environments, and foster positive relationships with families and community partners.

Retail Sales Travel Specialist

Company: Staples

Location: Northbrook, IL

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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