Technical Support Jobs in Chicago, IL

60,659 open positions · Updated daily

Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

ICAN (Internal Customer Assistance Network) Team Lead 9 AM - 6 PM

Company: CDW

Location: Vernon Hills, IL

Posted Jan 23, 2025

CDW, a Fortune 200 leader, offers an opportunity for a Team Lead role in the ICAN department. The role involves assisting management in team training, addressing escalated issues, and serving as a resource for inquiries. The ideal candidate should have 2 years of customer service experience, strong computer skills, and the ability to communicate effectively. CDW values a positive work environment, emphasizing diversity, inclusivity, and career growth.

Shift Lead

Company: Walgreens

Location: Tinley Park, IL

Posted Jan 23, 2025

Community Management Intern

Company: Walgreens

Location: Orland Park, IL

Posted Jan 23, 2025

The job involves providing an extraordinary customer experience in a retail store setting, engaging customers, resolving issues, and modeling customer service best practices. Responsibilities include operating cash registers, managing inventory, maintaining store cleanliness, and ensuring compliance with regulations. The role also involves learning from store managers, competitors, and customers, and participating in team challenges. Basic qualifications include being a student in the senior year towards a Bachelor's degree, fluency in English, and flexibility for various shifts.

Cook

Company: Sodexo

Location: Villa Park, IL

Posted Jan 23, 2025

Sodexo is seeking a part-time Cook for varying shifts at their Oakbrook Terrace location, offering a pay range of $18.50 to $20.00 per hour. The role involves preparing and serving nutritious dishes, reducing food waste, and providing excellent customer service. Successful candidates should be team-oriented, adaptable, reliable, and committed to maintaining a healthy/safe work environment. Sodexo provides a flexible work environment, ongoing training, and a comprehensive benefits package including paid time off, medical, dental, vision, tuition reimbursement, and more. The company values diversity and inclusion, fostering an environment where all employees are respected and valued.

Lead Logistics Analyst (Hybrid Role: Mix of Onsite & Virtual)

Company: US Foods

Location: Rosemont, IL

Posted Jan 23, 2025

US Foods is seeking a Lead Logistics Strategy Analyst with strong analytical skills and preferably experience in supply chain, logistics, data analytics, or foodservice. The role involves validating freight accuracy, determining profitability, and monitoring Logistics and Replenishment systems. The position is hybrid, requiring only 2 days per month onsite at the Rosemont, IL headquarters. Key responsibilities include leading analysis efforts, mentoring junior analysts, managing stakeholder relationships, driving cost improvement, and utilizing logistics management applications. The ideal candidate should have a Bachelor's degree, proficiency in Microsoft Office Suite, and experience in a data-driven role. Prior experience with logistics management applications like Llamasoft, TMS, and Arrowstream is preferred.

Emerging Store Manager

Company: Walgreens

Location: Rockford, IL

Posted Jan 23, 2025

Pharmacist (Full or Part Time)

Company: Walgreens

Location: Oak Lawn, IL

Posted Jan 23, 2025

Shift Lead

Company: Walgreens

Location: Downers Grove, IL

Posted Jan 23, 2025

The job involves managing store operations, including opening and closing the store, handling cash, managing inventory, and ensuring a positive customer experience. Responsibilities also include coaching team members, maintaining store cleanliness, and complying with all company policies. The role requires leadership experience, fluency in English, and knowledge of store systems. Preferred qualifications include experience with store inventory control.

Shift Lead

Company: Walgreens

Location: Chicago, IL

Posted Jan 23, 2025

The role involves managing store operations, including opening and closing the store, handling cash, managing inventory, and ensuring a positive customer experience. Key responsibilities include managing deliveries, processing returns and refunds, maintaining store cleanliness, and assisting with pharmacy tasks. The position requires leadership experience, fluency in English, and knowledge of store systems. The role is based in Chicago, IL, with a salary range of $17 - $19 per hour.

Senior IT Internal Auditor

Company: Discover

Location: Riverwoods, IL

Posted Jan 23, 2025

Discover offers a positive work environment with opportunities for growth and making a difference. The company values diversity, teamwork, and collaboration. The Internal Audit Department (IAD) is seeking a candidate with 2+ years of experience in applied sciences, engineering, operations, accounting, finance, business, computer science, data science, or related fields. The role involves completing assigned audits, developing detailed risk assessments, and identifying control gaps. The compensation ranges from $67,000.00 to $113,000.00, with additional incentives. Benefits include paid parental leave, paid time off, 401(k) plan, medical, dental, vision, health savings account, STD, life, LTD and AD&D, recognition program, education assistance, commuter benefits, family support programs, and employee stock purchase plan.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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