Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Store Manager in Training

Company: CVS Health

Location: Oak Park, IL

Posted Jan 22, 2025

CVS Health is offering a Store Manager In Training (SMIT) program, a 16-week development role designed to prepare individuals for a CVS Store Manager position. The program includes self-paced, collaborative training with virtual and hands-on learning experiences. Key aspects of the role involve effective communication, customer care, merchandising strategies, and inventory management. CVS Health emphasizes growth and investment in its employees, offering a competitive pay range, comprehensive benefits, and various well-being programs.

Infrastructure Engineer - Voice

Company: Grainger

Location: Lake Forest, IL

Posted Jan 22, 2025

Grainger, a leading industrial distributor, is seeking a Genesys Cloud expert to design, implement, and maintain their platform. The role involves working with cross-functional teams to integrate Genesys Cloud solutions, enhance contact center operations, and deliver exceptional customer experiences. The ideal candidate should have a degree in computer science or related field, proven experience with Genesys Cloud, and strong understanding of contact center operations and telephony concepts. Benefits include comprehensive health insurance, 401(k) contributions, employee discounts, and more.

(USA) Pharmacy Tech Sam's

Company: Walmart

Location: Elgin, IL

Posted Jan 22, 2025

Sr Product Owner Manager

Company: Here Technologies

Location: Chicago, IL

Posted Jan 22, 2025

HERE Technologies is seeking a senior leadership candidate for a Platform Enablement (PE) role, reporting to the Director of PE. The role involves strategy development for a content portfolio, team leadership, and customer relationship management. The ideal candidate should have 12+ years of related experience, a strong understanding of business concepts, and excellent analytical and problem-solving skills. HERE Technologies, a location data and technology platform company, aims to create positive change and foster inclusion.

Junior Project Manager

Company: Chartis.io

Location: Chicago, IL

Posted Jan 22, 2025

Chartis is a Design Marketing and Technology Consultancy that values collaboration, innovation, and high standards. They offer competitive benefits, retirement savings plans, and a career development program. Chartis is seeking a Junior Project Manager to coordinate and manage multiple projects, ensuring timelines and deliverables are met. The ideal candidate should have excellent organizational skills, strong communication abilities, and a proactive mindset. Familiarity with digital marketing concepts and project management tools is a plus.

Training Specialist, AVP

Company: Morgan Stanley

Location: Downer's Grove, IL

Posted Jan 22, 2025

Morgan Stanley, a leading global financial services firm, seeks a Training Specialist for its Field Service organization within Wealth Management. The role involves providing ongoing platform support to Financial Advisors and Service Professionals, focusing on key platform enhancements and rollouts. The specialist will develop strategies for continuous engagement and adoption, lead trainings, and serve as a subject matter expert for defined platforms. Key responsibilities include partnering with leadership teams, conducting virtual/in-person sessions, and assisting with new hire onboarding. The ideal candidate should have a minimum of 3 years of relevant work experience, active SIE, Series 7 (GS), and Series 66 (AG/RA) or willingness to obtain these licenses. Required skills include leadership, coaching, technical proficiency, communication, organization, data analysis, adaptability, and teamwork. The base pay range is between $85,000 and $135,000 per year, with potential for additional compensation. Morgan Stanley is committed to diversity and equal employment opportunities.

Veterinarian

Company: Banfield Pet Hospital

Location: Downers Grove, IL

Posted Jan 22, 2025

Banfield, a leading general veterinary care practice in America, is seeking veterinarians to join their team. They offer a competitive salary range of $102,000 to $170,000 per year, plus production, with increased sign-on offerings and relocation support. Banfield values work-life balance and provides a comprehensive benefits package including medical, dental, vision insurance, fertility assistance, paid parental leave, 401(k) savings plan, mental health support, and more. They support autonomous medicine, offer growth opportunities, and are committed to equity, inclusion, and diversity.

Finance Manager - CCLO - Finance

Company: Griffith Foods

Location: Villa Park, IL

Posted Jan 22, 2025

Custom Culinary, a company dedicated to creating high-quality food bases, sauces, and gravies for foodservice and food processing customers, is seeking a Finance Manager. The role involves financial planning and analysis, strategic improvement, and managing budgets. Key responsibilities include annual and quarterly forecasting, month-end reporting, and profitability analysis. The Finance Manager will also lead the monthly financial closing process, ensure data accuracy, and support talent development. The position requires a Bachelor's degree and offers a salary with no travel required.

Director, Account Management - Insurance

Company: EPAM Systems

Location: Chicago, IL

Posted Jan 22, 2025

EPAM is seeking a Director of Account Management with extensive experience in strategic planning and execution, particularly in the Data, Cloud, and Digital sectors, with a focus on the Insurance industry. The role involves developing new business relationships, fostering growth opportunities, and leading cross-functional global teams. The ideal candidate should have a minimum of 10 years of business leadership experience, strong communication skills, and a strategic vision for business development. EPAM offers a comprehensive benefits package including health insurance, retirement savings, and opportunities for continuous learning and growth.

Pharmacy Intern - Grad

Company: CVS Health

Location: Decatur, IL

Posted Jan 22, 2025

CVS Health offers challenging opportunities for pharmacist interns to learn and grow professionally, contributing to better healthcare. As a Graduate Pharmacist Intern, you'll work under a licensed pharmacist, ensuring patient safety, and delivering exceptional care. Key responsibilities include leading with heart, supporting pharmacy staff, identifying business opportunities, and driving growth. Required qualifications include a PharmD degree, relevant work experience, and valid pharmacist intern/technician licensure. Preferred qualifications include immunization eligibility and proficiency in Microsoft Office Suite.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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