Technical Support Jobs in Chicago, IL

60,659 open positions · Updated daily

Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Strategic Account Manager, Health Plans

Company: Walgreens

Location: Deerfield, IL

Posted Jan 22, 2025

The job involves managing client satisfaction and relationships for assigned accounts, developing strategies for account management and sales growth, negotiating contracts, and providing strategic leadership for collaborative initiatives. The role requires strong interpersonal skills, problem-solving abilities, and experience in client management. The position involves working with a diverse product portfolio and may require travel up to 50% of the time. The employee will be expected to contribute to financial decisions and provide leadership, either directly or indirectly.

Product Marketing Manager (hybrid)

Company: Peapod Digital Labs

Location: Chicago, IL

Posted Jan 22, 2025

Peapod Digital Labs, an Ahold Delhaize USA company, is seeking a Product Marketing Manager. The role involves developing commercial strategies, driving growth for media channels, and supporting the Strategy & Operations Lead in growing brand equity. The ideal candidate should have 5-7 years of experience in retail, IT, or similar projects, preferably involving media or marketing channels. They should be comfortable bridging the gap between product and sales, and have strong communication skills. Peapod Digital Labs values diversity, equity, inclusion, and offers comprehensive benefits.

Field Evaluations Engineer - Chicago

Company: UL Solutions

Location: Chicago, IL

Posted Jan 22, 2025

The job description outlines a role in the Product Safety Field Evaluation Team at UL. The position involves conducting on-site engineering evaluations to ensure product compliance with regulatory authorities, leading to installation approval. Key responsibilities include determining project scope, communicating with clients and authorities, providing technical assistance, and resolving complex engineering issues. The ideal candidate should have an engineering degree, expert knowledge of building codes and NEC, experience with electrical test equipment, and a working knowledge of industry issues. The role offers a competitive salary, bonuses, and comprehensive benefits. UL values diversity, inclusion, and employee growth, providing international experience and development opportunities.

Host

Company: Cracker Barrel

Location: O'Fallon, IL

Posted Jan 22, 2025

The job posting for a Host at Cracker Barrel Old Country Store in Shiloh, IL, emphasizes a welcoming and friendly environment. The role involves greeting guests, managing seating, and potentially growing within the company. Cracker Barrel highlights its commitment to diversity, equity, and inclusion, offering top-notch training, diverse career paths, and competitive benefits. The company fosters a culture of belonging, encouraging employees to be themselves and celebrate differences.

Pharmacy Intern Grad

Company: Walgreens

Location: Joliet, IL

Posted Jan 22, 2025

The job involves providing pharmacy consulting services, ensuring proper medication handling, and enhancing customer experience. Key responsibilities include engaging customers, resolving issues, and promoting healthcare services. The role also involves operations management, maintaining pharmacy systems, and ensuring regulatory compliance. The pharmacist is expected to counsel patients, perform clinical tasks, and maintain good relationships with the local medical community. They will also assist in staff hiring, training, and performance management, while continuously updating their knowledge and skills.

Pharmacy Intern Grad

Company: Walgreens

Location: Plainfield, IL

Posted Jan 22, 2025

Host

Company: Cracker Barrel

Location: Decatur, IL

Posted Jan 22, 2025

The job posting for a Host at Cracker Barrel Old Country Store in Decatur, IL, emphasizes a welcoming and friendly environment. The role involves greeting guests, managing seating, and ensuring a positive dining experience. The company values diversity, equity, and inclusion, and offers a range of benefits including competitive pay, flexible schedules, health benefits, and opportunities for career growth. The training program, PAR, is designed to help employees grow and succeed, with potential for pay increases. The company culture is described as a 'Family' atmosphere, where employees are encouraged to be themselves and celebrate differences.

Community Management Intern

Company: Walgreens

Location: Oak Park, IL

Posted Jan 22, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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