Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

.Net - Full Stack Developer

Company: Addison Group

Location: Schaumburg, IL

Posted Jan 22, 2025

Electrician Associate

Company: Pactiv

Location: St. Charles, IL

Posted Jan 22, 2025

Pactiv Evergreen Inc. is seeking an experienced Electrical Maintenance Technician. The role involves diagnosing and repairing malfunctioning systems, inspecting electrical components, and ensuring compliance with codes. The ideal candidate should have 3-5 years of experience in high-voltage systems, troubleshooting skills, and knowledge of electrical theory. Basic computer skills and familiarity with Microsoft Windows are required. Pactiv Evergreen Inc., formed in 2020 from the merger of Pactiv LLC and Evergreen Packaging LLC, is the largest manufacturer of foodservice, food merchandising, and fresh beverage cartons in North America.

Dishwasher

Company: Cracker Barrel

Location: Springfield, IL

Posted Jan 22, 2025

Entry-Level Sales Consultant - Cargo (Chicago) | Training in New York

Company: Air Charter Service

Location: Chicago, IL

Posted Jan 22, 2025

Air Charter Service is seeking an experienced sales professional to build relationships with potential customers, maintain existing ones, and manage charter bookings. The role involves outbound sales calls, visits, and presenting bespoke quotes. The company offers award-winning training, international travel opportunities, and a dynamic work environment. The compensation package includes a base salary, uncapped commission, and comprehensive benefits.

Application Development Associate Manager

Company: Accenture

Location: Chicago, IL

Posted Jan 22, 2025

Accenture LLP is seeking an Application Development Associate Manager for a role in Chicago, IL. The successful candidate will lead a global team to manage client work requests related to Microsoft SharePoint Server 2013, SharePoint Online, IIS, TFS, and Azure DevOps. Key responsibilities include providing support and code enhancements for C#.Net, JavaScript, and jQuery custom web applications, creating reports for management, triaging incident tickets, coordinating SharePoint patching activities, and performing regression testing. The ideal candidate should have a bachelor's degree in Computer Science or a related field, along with 5 years of experience in SharePoint Administration, .NET development, project management, and IIS/TFS Administration. Telecommuting is permitted, and Accenture is committed to diversity and inclusion.

HR Coordinator

Company: Addison Group

Location: Chicago, IL

Posted Jan 22, 2025

A HR Coordinator position is available in Chicago Loop with a compensation of $24-$27/hour. The role involves supporting the HR department, managing recruitment, policy changes, and employee relations. The ideal candidate should have 2.5-3 years of experience, a Bachelor's degree, and strong attention to detail. Benefits include medical, dental, vision insurance, 401K, and monetary bonuses. The job also offers opportunities for professional development and potential permanent employment.

Entry-level Private Jet Sales Consultant (Chicago)

Company: Air Charter Service

Location: Chicago, IL

Posted Jan 22, 2025

Air Charter Service (ACS) is a leading aircraft charter company seeking a Private Jet Sales Consultant for their Chicago office. The role involves building client relationships, managing the sales cycle, and ensuring client satisfaction. ACS offers a dynamic work environment, international travel opportunities, and competitive compensation. The company values excellent communication skills, adaptability, and a client-facing approach.

Workday Functional Security Lead

Company: Accenture

Location: Bloomington, IL

Posted Jan 22, 2025

Accenture is seeking a Workday Functional Security Lead to join a team of advisory professionals focused on cloud-based data-reporting operations. The role involves serving as an escalation point for critical functional issue resolution, providing subject matter expertise, architecting Workday HCM solutions, advising clients on industry standards, and demonstrating design options using prototyping. The ideal candidate should have Workday HCM Partner Certification, Workday Functional Security expertise, 3+ years of consulting experience, and 2+ years of Workday Implementations. Accenture offers opportunities for professional growth and a diverse, fast-paced environment.

Innovation Client Experience Lead (Chicago)

Company: Accenture

Location: Chicago, IL

Posted Jan 22, 2025

Accenture is seeking a creative Experience Lead to design and lead client experiences across their network of Midwest Innovation Hubs. The role involves collaborating with multi-disciplinary teams to create meaningful experiences for clients and internal teams, shaping the vision and directing the execution of creative teams, and partnering with Client Account Leads to understand client needs. The ideal candidate should have a passion for inventing new interactive experiences, strong client presence, understanding of spatial design, and experience with events or marketing activations. Key responsibilities include conceptualizing, program managing, and coordinating the delivery of virtual and in-person experiences, owning the design and configuration of physical space, and leading post-engagement debriefs.

Dishwasher

Company: Cracker Barrel

Location: Rockford, IL

Posted Jan 22, 2025

The job posting for a Dishwasher at Cracker Barrel Old Country Store in Rockford, IL emphasizes a positive work environment. The role involves working closely with kitchen and dining room teams to ensure guest satisfaction. The company values its employees, offering a culture of belonging, top-notch training, diverse career paths, and competitive pay and benefits. Cracker Barrel is committed to diversity, equity, and inclusion, and explicitly states that racism has no place in their workplace.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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