Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Sr Customer Success Consultant

Company: TransUnion

Location: Chicago, IL

Posted Jan 22, 2025

TransUnion is seeking a Senior Customer Success Consultant with a Bachelor's degree in business, finance, or computer science, and 5+ years of experience in consultancy, project management, implementation management, and/or fraud management. The role involves working with great people, pioneering products, and cutting-edge technology. The consultant will lead customer engagements across various industries, providing best-in-class insights and deliverables. They will own the operational relationship with high-level clients, positioning themselves as trusted advisors. The role is hybrid, involving regular virtual and in-person work at an assigned TransUnion office location. Benefits include flexible time off, health benefits, parental leave, tuition reimbursement, and more. The U.S. base salary range for this position is $82,700.00 - $120,000.00 annually.

Senior Manager Data Science

Company: Discover

Location: Riverwoods, IL

Posted Jan 22, 2025

Insurance Agent

Company: COUNTRY Financial

Location: Vernon Hills, IL

Posted Jan 22, 2025

Extruder Operator Helper (EOH)

Company: Pactiv

Location: Hickory Hills, IL

Posted Jan 22, 2025

Campus Marketing Intern

Company: Sodexo

Location: Glen Ellyn, IL

Posted Jan 22, 2025

Human Resource Generalist/Rep

Company: Pactiv

Location: Hickory Hills, IL

Posted Jan 22, 2025

Pactiv Evergreen Inc. is offering a Human Resources position for a talented professional. The role involves providing HR support to a population of over 500 employees, resolving a wide range of HR and operational issues, coordinating with plant leadership to determine hiring needs, and advising on consistent application of company policies. The ideal candidate should have a BA/BS in HR or related field, 3-5 years of HR experience, preferably in a manufacturing setting, and strong computer skills. Bilingual candidates are preferred. Pactiv Evergreen Inc. is committed to diversity and offers competitive compensation, benefits, and career development opportunities.

Commercial Product Manager IV

Company: First Citizens Bank

Location: Chicago, IL

Posted Jan 22, 2025

First Citizens is seeking an experienced payment professional for a remote role in the United States. The ideal candidate will have extensive experience in payment product management, including P&L management, policies, procedures, and new product development. The role involves comprehensive product management of unique OBO and FBO account types, facilitating client risk management, partnering with legal for OBO and FBO documentation, maintaining policies for OBO and FBO use cases, collaborating with various teams to ensure risk controls align with regulatory requirements, driving product enhancements, and establishing OBO & FBO pricing strategy. The preferred candidate will have familiarity with various embedded payment business models, expertise in risks unique to various payment methods, understanding of payment network and regulatory rules, excellent analytical, communication, and problem-solving skills, and a track record of simplifying complex problems and solutions.

Lead Business Process Engineer

Company: Argo Group

Location: Chicago, IL

Posted Jan 22, 2025

Analyst, Case Management-MUST RESIDE IN Macon, Moultrie, Piatt, or ChampaignCounties

Company: CVS Health

Location: Decatur, IL

Posted Jan 22, 2025

CVS Health is seeking a Case Manager Analyst for a telework position with 50-75% travel requirement. The role involves facilitating appropriate healthcare outcomes for members through care coordination, support, and education. Required qualifications include a minimum of 2 years of experience in behavioral health, social services, or human services, and 2 years of case management experience. A Bachelor's Degree or non-licensed master level clinician in behavioral health or human services is required. The pay range is $21.10 - $44.99. Benefits include medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, CVS store discount, and more. The application window closes on 03/01/2025.

Counsel, Employment Law & Investigations

Company: Meta

Location: Chicago, IL

Posted Jan 22, 2025

Meta is hiring for a Counsel/Lead Counsel position in Global Enterprise Wide Employment Law. The role involves providing legal advice and counsel, focusing on EMEA and NORAM regions. Responsibilities include advising on compensation, benefits, leaves, and accommodations, drafting employment agreements, monitoring legislation, collaborating with cross-functional partners, and participating in training. Minimum qualifications include a J.D. degree, active US state bar membership, 3+ years of labor and employment law experience, and expertise in US and EMEA compensation matters. Preferred qualifications include 5+ years of labor and employment law experience, international employment expertise, and in-house legal department experience.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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