Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Senior Developer - Information Technology

Company:

Location: Arlington Heights, IL

Posted Jan 22, 2025

Pharmacist (Full or Part Time)

Company: Walgreens

Location: Chicago, IL

Posted Jan 22, 2025

The job involves providing pharmacy consulting services with empathy to patients, offering preventive and clinical healthcare services, and ensuring proper compounding, dispensation, review, and verification of prescribed medications. The role also includes supporting efficient pharmacy workflow, optimizing financials and inventory management, and enhancing patient experience. Key responsibilities include engaging patients, resolving issues, modeling customer service best practices, and participating in community outreach activities. The pharmacist is expected to counsel patients, perform pharmacist tasks, maintain current knowledge of pharmacy systems, ensure accurate processing of insurance claims, and perform clinical and wellness services.

BUSINESS SUPPORT SPECIALIST

Company: True Value Company

Location: Cary, IL

Posted Jan 22, 2025

The Business Support Specialist role is a multifaceted position with a wide range of responsibilities. This includes providing excellent customer support, maintaining accurate customer data, managing orders, supporting the sales team, conducting analytics, and handling business communications. The role involves working closely with various departments in a fast-paced environment. The starting pay rate is competitive, ranging from $23.07 to $28.00 per hour based on skills and qualifications. Benefits include a comprehensive package covering health, retirement, and various insurances. The role requires 3-5 years of experience in business support or similar fields, strong communication skills, and proficiency in Excel, Cube, Power BI, and Adobe Pro. The work environment is primarily a climate-controlled office within a large manufacturing facility.

Senior Manager - Aircraft Cybersecurity

Company:

Location: Chicago, IL

Posted Jan 22, 2025

United Airlines is inviting applications for a Senior Manager - Aircraft Cybersecurity Operations role. This position involves leading a team of cybersecurity engineers to ensure end-to-end security architecture of United's aircraft-related products. The role requires aviation experience, strong technical communication skills, and experience in risk management. United offers a competitive benefits package and values diverse experiences. The ideal candidate will have a STEM or Engineering degree, 9+ years of related experience, and knowledge of aviation cybersecurity and IT security best practices.

Senior Developer - Information Technology

Company:

Location: Wilmette, IL

Posted Jan 22, 2025

United Airlines is currently experiencing a period of growth and innovation, aiming to become the best airline in history. They are seeking a Senior Software Developer for a hybrid role in Chicago, responsible for developing critical applications, working with a team of developers, and focusing on delivering cloud-based solutions. The role involves managing the full development life cycle, serving as a technical expert, and collaborating with various teams. The ideal candidate should have a Bachelor's degree in a relevant field, 5+ years of full-stack development experience, proficiency in React, Typescript, C#, Node.js, and AWS/cloud technologies, and a deep understanding of accessibility fundamentals.

Pharmacy Technician / Pharm Tech Apprenticeship

Company: Walgreens

Location: Rockford, IL

Posted Jan 22, 2025

Walgreens is transforming its pharmacy technician roles to a more patient-centric environment. As a Pharmacy Technician or Apprentice, you'll interact with customers, develop strong patient relationships, and have access to the latest technology to grow your career. Walgreens offers an 'earn while you learn' Pharmacy Technician Training Program, recognized by ASHP and the Department of Labor, which guides you towards becoming a PTCB Certified Pharmacy Technician. The role involves assisting pharmacists, using pharmacy systems, maintaining customer service, and participating in inventory management. Fluency in English, good math and computer skills, and preferably prior retail or Walgreens experience are required. PTCB certification is preferred but not mandatory. The role offers training, personal development opportunities, and potential for eight college credit hours through the Walgreens pharmacy technician apprenticeship program.

Pharmacy Manager

Company: Walgreens

Location: Chicago, IL

Posted Jan 22, 2025

The role involves providing pharmacy consulting services with empathy, focusing on medication usage, drug interactions, and preventive healthcare services. Responsibilities include patient engagement, resolving issues, modeling customer service, and promoting Walgreens' healthcare services. Pharmacist tasks encompass compounding, drug therapy reviews, and medication management. The position requires maintaining regulatory compliance, optimizing workflow, collaborating on business opportunities, and ensuring accurate insurance claims processing. The role also involves community engagement, staff management, performance monitoring, and continuous professional development.

CW1305 Content Writer/Developer

Company: TIAA

Location: Chicago, IL

Posted Jan 22, 2025

TIAA is seeking a Non-Employee Contingent Worker, CW-Communications Consultant IV, for a 4-month engagement with potential extension. The role involves moderately complex business planning, support, and project-related duties, with a focus on marketing research and analysis. Key responsibilities include participating in primary and secondary marketing analysis, conducting qualitative or quantitative research, and analyzing marketing data. The ideal candidate should have a university degree and 5+ years of experience, preferably 7+. The role is based onsite at TIAA's Chicago office but is currently remote due to COVID-19. TIAA offers competitive compensation, with a potential salary of $60.00 USD, and requires all U.S. employees to be fully vaccinated against COVID-19.

To-Go Hospitality

Company: Cracker Barrel

Location: Romeoville, IL

Posted Jan 22, 2025

Cracker Barrel in Romeoville, IL is seeking a To-Go Specialist. The role involves supporting the catering and to-go business, ensuring guest satisfaction, maintaining cleanliness, and receiving benefits like health insurance, 401k, and employee discount. The company values inclusivity and equality, explicitly stating that racism has no place in their organization.

Sales Management Trainee

Company: Enterprise Mobility

Location: Edwardsville, IL

Posted Jan 22, 2025

Enterprise is currently hiring for its esteemed Management Training Program, offering a career path with numerous opportunities for growth. The role involves training in various areas such as sales, business development, customer service, retail management, and operations. The position is based in Edwardsville, IL, and comes with a competitive compensation package, including a targeted 1st year annual compensation of $50,000. The company also provides a robust benefits package, including health, dental, vision insurance, life insurance, prescription coverage, employee discounts, and a 401(k) retirement plan with company match and profit sharing. The role requires a Bachelors degree, a valid driver's license with a clean driving record, and authorization to work in the US.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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