Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Vice President; Securities/Prod Spec III

Company: Bank of America

Location: Chicago, IL

Posted Jan 21, 2025

Bank of America is seeking a professional for a role in Foreign Exchange and Interest Rates market. The job involves monitoring the competitive landscape, creating client presentations, guiding junior bankers, and providing real-time market updates. The role requires a Master's degree and 3 years of relevant experience. The position offers a salary range of $275,000.00 - $285,000.00 annually and is eligible for discretionary incentives. The role involves 25% domestic and international travel.

Analyst, Case Management-MUST RESIDE IN Macon, Moultrie, Piatt, or ChampaignCounties

Company: CVS Health

Location: Springfield, IL

Posted Jan 21, 2025

CVS Health is seeking a Case Manager Analyst for a telework position with 50-75% travel requirement. The role involves facilitating appropriate healthcare outcomes for members through care coordination, support, and education. Required qualifications include a minimum of 2 years of experience in behavioral health, social services, or human services, and 2 years of case management experience. Preferred qualifications include discharge planning and managed care experience. The position offers a competitive pay range, comprehensive benefits, and opportunities for professional growth.

Staff ServiceNow IT Asset Management Developer/Engineer

Company: CVS Health

Location: Springfield, IL

Posted Jan 21, 2025

CVS Health is seeking an experienced engineer for the IT Asset Management team. The role involves supporting SAM Pro and HAM Pro modules, ServiceNow integrations, and liaising with technology teams. The ideal candidate should have extensive ServiceNow platform development experience, including HAM Pro and SAM Pro modules, advanced scripting, API/Integration capabilities, and ServiceNow Portal Development. The position reports to the Lead IT Director, Architecture, and is crucial in developing and implementing ServiceNow Asset Management tools. The company culture emphasizes human-centric health care, innovation, and affordability, with a focus on diversity, inclusion, and belonging.

Senior Back End Engineer (Scala, Spark, AWS)

Company: Capital One

Location: Chicago, IL

Posted Jan 21, 2025

Capital One is seeking a Senior Back End Engineer with expertise in Scala, Spark, and AWS. The role involves collaborating with Agile teams to design, develop, test, and support technical solutions. The ideal candidate will have at least 3 years of professional software engineering experience, preferably with 5+ years in Scala, Spark, or Python, and 1+ years of experience with AWS. The position offers a competitive salary, comprehensive benefits, and the opportunity to drive a major transformation within Capital One. The company is committed to diversity and inclusion, and does not discriminate based on various factors including race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

Lead Network Release Communications Specialist

Company: Discover

Location: Riverwoods, IL

Posted Jan 21, 2025

Discover is offering a job opportunity for a Network Release Communications Specialist with 6+ years of experience in the payments industry. The role involves content development and publication of network documentation, collaboration with internal stakeholders, and managing risk and customer-impacting issues. The company values unique qualities and offers growth opportunities. The position requires a Bachelor's degree in Communications, Business Administration, or related fields, and physical and cognitive abilities to operate office equipment and communicate effectively. Bonus points for experience in business-to-business communications. The base pay ranges from $77,500.00 to $131,500.00, with additional incentives possible. Benefits include paid parental leave, paid time off, 401(k) plan, medical, dental, vision, health savings account, STD, life, LTD and AD&D, recognition program, education assistance, commuter benefits, family support programs, and employee stock purchase plan.

Pharmacy Technician

Company: CVS Health

Location: Rolling Meadows, IL

Posted Jan 21, 2025

CVS Health emphasizes a heart-centric approach to healthcare, focusing on enhancing human-centric services. The company aims to transform healthcare by improving access, lowering costs, and providing personalized, convenient, and affordable solutions. Pharmacy Technicians play a crucial role in delivering operational and service excellence, ensuring accurate and timely prescription fulfillment, and contributing to positive patient experiences. CVS Health offers comprehensive benefits, including medical, dental, vision, retirement savings plans, and well-being programs. The role requires rigorous training, adherence to safety protocols, and the ability to handle various physical demands.

(USA) Personal Shopper - Sam's

Company: Walmart

Location: Addison, IL

Posted Jan 21, 2025

Senior Commercial Loan Servicing Representative

Company: Wells Fargo

Location: Hoffman Estates, IL

Posted Jan 21, 2025

Wells Fargo is seeking a Senior Commercial Loan Servicing Representative for its Commercial Banking Operations Division. The role involves servicing commercial real estate loans, providing direct customer service, and supporting less experienced loan administrators. Key responsibilities include determining appropriate courses of action for customer issues, managing daily schedules, and setting performance standards. The ideal candidate should have 4+ years of Commercial Loan Servicing experience, AIMS system knowledge, and expertise in evaluating workflows and mitigating operational risks. Desired qualifications include commercial auto experience, data-driven decision-making skills, and strong communication abilities.

MEAT/JOURNEYMAN

Company: Kroger

Location: Chicago, IL

Posted Jan 21, 2025

Senior Construction Account Specialist

Company: The Hartford

Location: Chicago, IL / Remote

Posted Jan 21, 2025

The Construction Account Specialist (CAS) role at The Hartford involves providing Risk Engineering services for construction accounts, ensuring best-in-class services. The CAS will handle construction work assignments, evaluate insured exposures, and develop service plans. They must have at least 5 years of relevant experience and preferred certifications. The role involves travel, and the compensation range is $124,640 - $186,960 annually. The Hartford values diversity, equity, and inclusion.

Pharmacy Technician

Company: CVS Health

Location: Joliet, IL

Posted Jan 21, 2025

Pharmacy Manager

Company: Walmart

Location: Godfrey, IL

Posted Jan 21, 2025

The Pharmacist in Charge position at Walmart Rx Manager is a fast-paced role that requires strong clinical knowledge and business acumen. The ideal candidate will be passionate about patient care, community involvement, and leading by example. They will be empowered to work to the top of their license, ensuring high-quality patient care and creating a strategy for growth. The role involves comprehensive patient care, driving sales and profit in the Pharmacy and OTC areas, modeling and enforcing proper customer service approaches, and overseeing community outreach programs. The candidate should have a Bachelor's degree in Pharmacy or PharmD, a valid pharmacy license, and completion of an ACPE accredited immunization training program.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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