Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Shift Supervisor Trainee

Company: CVS Health

Location: Chicago, IL

Posted Jan 21, 2025

Senior Visual Designer, Digital Product

Company: CapTech

Location: Chicago, IL

Posted Jan 21, 2025

CapTech is an award-winning consulting firm that values strong client relationships and technological innovation. They are currently seeking a Senior Visual Designer with 3-5 years of professional experience, ideally in a consulting or agency context. The role requires expertise in designing digital experiences, proficiency in design tools, and a commitment to accessibility and usability best practices. CapTech offers a variety of career paths, customizable career progression, and a comprehensive benefits package.

Operations Supervisor - Overnight

Company: Kohl's

Location: Amboy, IL

Posted Jan 21, 2025

The role of a Supervisor in a Distribution Center involves managing day-to-day operations, ensuring inventory integrity, aligning with business partners, maintaining safety standards, and leading direct reports to achieve unit goals. Required skills include prior experience in managing teams in a distribution warehouse, knowledge of automated distribution systems, strong communication skills, and flexibility in hours. Preferred skills include experience with Operations and Operational Support Systems, automated MHE and SQL experience, and effective verbal and written communication skills. The job offers a competitive pay range and comprehensive benefits including work-life balance, health & wellness, savings & retirement benefits, insurance programs, and support for life events.

Automotive Technician

Company: CarMax

Location: Tinley Park, IL

Posted Jan 21, 2025

CarMax is currently hiring Automotive Technicians in Tinley Park, Illinois. The role involves diagnosing, repairing, and reconditioning vehicles to meet CarMax's high standards. Technicians work in a fast-paced environment, collaborating with a team to solve technical problems. CarMax offers a range of benefits including paid time off, medical/dental coverage, 401k with company match, vehicle discount, tuition reimbursement, and more. The company is known for its commitment to training, diversity, and providing an environment that supports career growth. The hourly rate for this position is $22.20 - $38.90, with commission eligibility.

Personal Banker

Company: PNC

Location: Hickory Hills, IL

Posted Jan 21, 2025

Employee Relations Coach

Company: CCC Intelligent Solutions

Location: Chicago, IL

Posted Jan 21, 2025

CCC Intelligent Solutions Inc. is a leading cloud platform for the P&C insurance economy, offering a competitive salary range of $65,562.00 - $100,000.00 and potential bonuses or commissions. The company is seeking an Employee Relations professional with 3-5 years of experience in HR partner roles, specifically in employee/labor relations. The role involves implementing ER strategies, managing day-to-day matters, conducting internal investigations, and ensuring compliance with company policies and government regulations. The ideal candidate should possess deep knowledge of federal and state workplace legislation, excellent communication skills, and a 'coach first' problem-solving approach. CCC values its employees, offering competitive compensation, benefits, and a culture that celebrates diversity and inclusion.

Principal Product Owner

Company: Discover

Location: Riverwoods, IL

Posted Jan 21, 2025

Discover is offering a Product Professional role with a collaborative culture, opportunities for growth, and the chance to make a difference in the digital banking and payments industry. The role involves partnering with stakeholders to define product vision, assess product performance, and develop strategic product plans. The ideal candidate should have a Bachelor's degree in a relevant field and 6+ years of Product Management or Engineering experience in Financial Services or Tech Industry. The position involves building product backlogs, aligning with compliance and quality standards, and collaborating with cross-functional teams. The base pay ranges from $113,500.00 to $159,100.00, with additional incentives possible. Discover is committed to diversity and inclusion, and offers a range of benefits including paid parental leave, 401(k) plan, and education assistance.

Pharmacy Technician

Company: CVS Health

Location: Glendale Heights, IL

Posted Jan 21, 2025

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric healthcare. The role involves delivering compassionate care, managing pharmacy workstations, and ensuring regulatory compliance. New hires must complete a training program and meet state board of pharmacy requirements. The position offers opportunities for career growth and a range of benefits, including medical, dental, vision, 401(k), life insurance, disability benefits, and well-being programs.

Manager, Patient Enrollment

Company: Strive Health

Location: Chicago, IL

Posted Jan 21, 2025

Strive Health is a healthcare company dedicated to transforming the kidney care system. They achieve this by early identification, engagement, and comprehensive coordinated care, which significantly improves outcomes for people with kidney disease. Their high-touch care model integrates with local providers and uses predictive data to identify and support at-risk patients. The company has been recognized with ten prestigious workplace awards. The Manager Patient Growth role involves leading a remote call center to drive new patient enrollments and completed first visits. The role requires tenacity in driving performance, maintaining a consistent eye on daily metrics, and ensuring the team spends the right amount of time on queue. The Manager must also communicate with senior leadership about daily performance and develop cross-functional training. The minimum qualifications include 8+ years of combined education, certification, or experience in a related field, 4+ years of experience as a high-performing sales leader in a contact center or field-based sales operation, and 3+ years of Salesforce or CSM management.

Community Health Worker - Must live in Marion or Wayne County, IL

Company: CVS Health

Location: Lake Zurich, IL

Posted Jan 21, 2025

CVS Health is dedicated to delivering human-centric health care, guided by the purpose 'Bringing our heart to every moment of your health'. Community Health Care Workers (CHW) play a crucial role in bridging the community and healthcare system, focusing on outreach, education, and improving health outcomes for Aetna members with chronic conditions. They conduct home visits, educate healthcare professionals, and assist with care plan implementation. The role requires 3-5 years of community experience, reliable transportation, and the ability to travel up to 70%. Preferred qualifications include clinical experience, bilingual skills, and specialized training. The pay range is $18.50 - $38.82, with a comprehensive benefits package.

Business Systems Analyst

Company: Flex

Location: Buffalo Grove, IL

Posted Jan 21, 2025

Director - Program Manager - Asset Management Platforms (PL)

Company: Charles Schwab

Location: Chicago, IL

Posted Jan 21, 2025

Schwab Asset Management is seeking a Director, IT Program Management Senior to lead the development and maintenance of a strategic roadmap for the front office ecosystem. The role involves providing business technology leadership, collaborating with technology teams and business partners, and driving innovation in asset management systems and practices.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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