Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Community Health Worker - Must live in Marion or Wayne County, IL

Company: CVS Health

Location: Gurnee, IL

Posted Jan 13, 2025

CVS Health is seeking Community Health Care Workers (CHW) to serve as a bridge between Aetna members and the healthcare system. CHWs will conduct home visits, educate healthcare professionals, build relationships, assist with care plan implementation, identify socio-economic issues, and provide medication adherence support. The role requires 3-5 years of community-related experience, residency in Marion or Wayne County, IL, and the ability to travel up to 70% of the time.

Automation Technician

Company: Flex

Location: Buffalo Grove, IL

Posted Jan 13, 2025

Flex, a diversified manufacturing partner, is seeking an Automation Technician for a role in Buffalo Grove, IL. The position involves providing automation engineering services, including maintenance of high-speed assembly equipment and manufacturing systems. The ideal candidate should have an Associate's degree, military training, or equivalent experience, along with 2+ years of related experience. The role offers a full range of benefits, including medical, dental, vision plans, life insurance, disability, 401(k) matching, vacation, and tuition reimbursement. Flex is an Equal Opportunity Employer, celebrating diversity and not discriminating based on various factors.

Developer(Contract)

Company: Wipro

Location: O'Fallon, IL

Posted Jan 13, 2025

This role involves designing, testing, and maintaining software programs for client deployment, ensuring 100% quality assurance. The individual will understand requirements, develop software solutions, investigate problem areas, and facilitate root cause analysis. They will collaborate with functional teams, perform coding, and ensure optimal software development. The role also includes analyzing client requirements, improving system performance, and providing feedback on usability. The person will participate in continuing education, document solutions, and ensure good quality interaction with customers. Key competencies include leveraging technology, process excellence, expert technical knowledge, innovation, managing complexity, execution excellence, and passion for results.

Shift Supervisor Trainee

Company: CVS Health

Location: Joliet, IL

Posted Jan 13, 2025

CVS Health emphasizes a heart-centric approach to healthcare, aiming to deliver personal, convenient, and affordable services. The Shift Supervisor Trainee role prepares employees for higher-level supervisory roles, focusing on management, customer service, and key business aspects. Successful trainees can be promoted to Operations Supervisor or Shift Supervisor, crucial for store execution, performance, and customer loyalty. The role requires deductive reasoning, communication skills, and flexibility, offering a pay range of $16.00 - $26.00. CVS Health provides comprehensive benefits and well-being programs.

Onsite Lab Customer Support Clerk

Company: Labcorp

Location: Edwardsville, IL

Posted Jan 13, 2025

LabCorp is seeking a dedicated and motivated individual for a Hospital Reference Test Clerk position in Maryville, IL. The role involves preparing laboratory specimens for analysis, communicating with client office staff, and ensuring data entry accuracy. The ideal candidate should have 1 year of relative experience, preferably in a lab or accessioning environment, and be comfortable handling biological specimens. The position offers comprehensive benefits, including medical, dental, vision, life insurance, STD/LTD, 401(k), PTO, tuition reimbursement, and an employee stock purchase plan. Full vaccination against COVID-19 is required.

Business Office Associate

Company: CarMax

Location: Northbrook, IL

Posted Jan 13, 2025

CarMax is seeking a customer service representative to provide an iconic customer experience. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and thrive in a team-based setting. CarMax offers competitive hourly rates, benefits, and opportunities for career growth.

Operations Supervisor - Overnight

Company: Kohl's

Location: Aurora, IL

Posted Jan 13, 2025

The role of a Supervisor in a Distribution Center involves managing day-to-day operations, ensuring inventory integrity, aligning with business partners, and maintaining a safe work environment. Key responsibilities include managing workflow, developing accuracy standards, ensuring dynamic staffing, and leading direct reports to achieve unit goals. The ideal candidate should have prior experience managing teams in a distribution warehouse, working knowledge of automated distribution and warehouse systems, and strong interpersonal communication skills. Preferred skills include experience with Operations and Operational Support Systems, automated MHE and SQL experience, and effective verbal and written communication skills.

Shift Supervisor Trainee

Company: CVS Health

Location: Springfield, IL

Posted Jan 13, 2025

CVS Health emphasizes its mission of providing human-centric healthcare and offers a Shift Supervisor Trainee role with training, benefits, and career growth opportunities. The job description highlights customer service, team collaboration, and a supportive work environment with competitive pay and comprehensive benefits.

Branch Office Administrator

Company: Edward Jones

Location: North Riverside, IL

Posted Jan 13, 2025

Edward Jones is seeking a Branch Office Administrator (BOA) for a full-time position. The role involves working closely with Financial Advisors to help clients achieve their long-term financial goals. BOAs are valued members of the client team, with responsibilities including delivering exceptional service, participating in annual business planning, and identifying opportunities for additional services. The company offers comprehensive training, a supportive network, and competitive benefits. Key skills required include relationship building, problem-solving, critical thinking, and proficiency in office technology.

ITIL Change Manager

Company: NTT DATA Services

Location: Chicago, IL

Posted Jan 13, 2025

NTT DATA is seeking an experienced ITIL Change Manager for an on-site position in Lemont, IL. The role involves managing the ITIL Change Management process, coordinating maintenance weekends, and facilitating change management risk assessments. The ideal candidate should have 5+ years of Change Management experience, IT Service experience, and familiarity with ServiceNow. A Bachelor's degree in Computer Science or related field is required, and the candidate must be a U.S. Citizen with the ability to obtain a Public Trust clearance.

Lead Implementation Specialist

Company: Discover

Location: Riverwoods, IL

Posted Jan 13, 2025

Discover is inviting applications for a role that involves designing and maintaining product strategies within a business rule engine. The position emphasizes meaningful work from the start and growth opportunities at a leading digital banking and payments company. Key responsibilities include developing solutions, managing risks, and collaborating with policy teams. The ideal candidate should have a bachelor's degree in relevant fields and 4+ years of experience in software development, data analysis, or financial services. Additional points for a master's degree and extensive experience. The role offers competitive compensation and benefits, with a commitment to diversity and inclusion.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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