Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Product Manager

Company: Screencastify

Location: Chicago, IL

Posted Jan 15, 2025

Screencastify, a leading educational technology company, is seeking a dynamic and results-oriented Product Manager. The company is dedicated to improving communication and learning outcomes with video, primarily focusing on the K12 education sector in the US. Screencastify is used by over 15M people and is committed to accountability, commitment, and speed. The role involves gathering insights about customer needs, collaborating with cross-functional teams, driving product adoption, and leading cross-departmental feature release teams. The ideal candidate should have 4+ years of hands-on experience in product management, specifically with SaaS products, and a deep hands-on approach. The role is based in Chicago with a hybrid work model, offering competitive compensation, flexible time off, parental leave, and comprehensive health benefits.

Full Stack DevOps Engineer

Company: Keyo

Location: Chicago, IL

Posted Jan 15, 2025

Keyo is seeking a DevOps engineer with expertise in AWS, Kubernetes, Terraform, GitOps, Rancher, and containerized environments. The ideal candidate will design and manage scalable infrastructure, implement GitOps workflows, manage CICD pipelines, develop IoT OTA update systems, and ensure system health using advanced monitoring tools. Keyo offers competitive compensation, professional growth opportunities, and a commitment to diversity and inclusion.

Client Success Analyst (Contract)

Company: Rethink

Location: Chicago, IL

Posted Jan 15, 2025

RethinkFirst, founded in 2007, is a company dedicated to providing scalable, evidence-based autism treatment training tools and caregiver supports. They have expanded their offerings to support the entire behavioral health community, including solutions for employers, providers, and payors. The company employs nearly 500 team members and serves over 2000 customers worldwide. They are currently seeking a Client Success Analyst with 7+ years of experience in an analyst function, strong analytical and communication skills, and a proven track record in data-driven projects. The ideal candidate will support long-term planning of account strategy, create and maintain reporting and analytics, and own data analysis and delivery of insights to the CS team and leadership.

Executive Administrator

Company: Loughran & Co

Location: Chicago, IL

Posted Jan 15, 2025

Quartermaster is hiring a full-time Executive Administrator for a hybrid role in Chicago. The ideal candidate should be organized, proactive, and have excellent communication skills. Duties include administrative support, calendar management, travel coordination, and internal communication. The candidate should have a Bachelor's degree, strong organizational skills, and proficiency in GSuite applications. Experience in executive support or related roles is a plus. Quartermaster specializes in creative marketing design and branding solutions for various industries.

Senior Ruby Software Engineer

Company: tastylive

Location: Chicago, IL

Posted Jan 14, 2025

The job posting is for a Senior Ruby Software Engineer position at tastytrade, a financial media network and retail brokerage firm. The role involves working with multiple languages and frameworks, providing technical leadership, translating requirements into production-quality code, and contributing to scaling existing technology. The company offers a range of perks including performance bonuses, stock purchase options, and a comprehensive benefits package. The salary range is $156,000 - $182,000, based on experience and qualifications.

Integrations Engineer - Documentation Writer, QA/QC

Company: Keyo

Location: Chicago, IL

Posted Jan 15, 2025

Keyo is seeking an Integrations Engineer to support QAQC processes and develop comprehensive documentation for smooth product integration. The role involves proficiency in programming languages, writing technical documentation, and maintaining automated test cases. The ideal candidate is detail-oriented, collaborative, and has strong analytical skills. Key responsibilities include developing integration documentation, creating proof-of-concept integrations, and assisting with integration setup, testing, and validation. Qualifications include a Bachelor's degree in Computer Science or a related field, 2+ years of experience in integrations, QAQC, or technical support roles, and exceptional communication skills. Keyo offers a dynamic team, competitive salary, and opportunities for professional growth.

Payer Analytics Specialist

Company: Neolytix

Location: Chicago, IL

Posted Jan 15, 2025

Neolytix, a leading healthcare company, is seeking a detail-oriented Payer Analytics Specialist. The role involves analyzing CPT-level data, benchmarking rates, creating reports using Power BI, managing data with SQL, developing business cases, conducting market research, collaborating with cross-functional teams, and ensuring compliance with regulations. The ideal candidate should have a degree in a relevant field, proficiency in Power BI and SQL, strong analytical and communication skills, and attention to detail. The company offers a competitive salary, benefits, growth opportunities, and a supportive work environment.

Customer Support Specialist I

Company: Sertifi

Location: Chicago, IL

Posted Jan 14, 2025

Sertifi, a leading technology company, is seeking a Customer Support Specialist I to provide frontline support to customers in the Hospitality and Travel industry. The role involves handling an average of 600 solved cases monthly, providing technical support, troubleshooting issues, and maintaining accurate records in Zendesk. The ideal candidate should have a Bachelor's Degree or equivalent experience, proficiency in Zendesk, Jira, DataDog, and SaaS user interfaces, strong communication skills, and excellent analytical and problem-solving abilities. Sertifi offers a competitive salary, benefits, and a collaborative work environment.

Commercial Legal Counsel

Company: Coates Group

Location: Chicago, IL

Posted Jan 15, 2025

Coates Group, a global technology company, is seeking a Commercial Legal Counsel to join their team. With over 60 years of experience, they specialize in creating dynamic, personalized, and engaging customer experiences. They have worked with major brands like McDonalds and have offices in 9 global markets. The role involves contract management, legal advisory, and process improvement. The ideal candidate should have a Juris Doctor degree, 3-5 years of relevant experience, and expertise in commercial and intellectual property laws. Key competencies include strong communication skills, independent problem-solving, attention to detail, and a collaborative mindset.

Assistant General Manager - Gurnee Town Center

Company: Gap Inc.

Location: Gurnee, IL

Posted Jan 13, 2025

Old Navy is seeking an Assistant General Manager with 2-4 years of retail management experience. The role involves creating and executing the store business plan, driving profitable sales growth, and leading a team of managers and employees. The candidate should be a good communicator, determined to inspire others, and driven by metrics to deliver results. Old Navy offers competitive benefits including a merchandise discount, extensive Paid Time Off, a 401(k) plan, and health insurance. The company is committed to diversity and inclusion, having been recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

General Manager

Company: Athenaeum Center for Thought & Culture

Location: Chicago, IL

Posted Jan 14, 2025

The Athenaeum Center for Thought & Culture is seeking a General Manager to oversee operations of its performing arts and event spaces. The GM will ensure effective utilization of all spaces, alignment with revenue goals, and operational excellence. Key responsibilities include mission-driven leadership, team leadership, sales collaboration, and financial management. The ideal candidate will have a Bachelor's degree in arts administration, business management, or a related field, and 5+ years of experience in venue management, arts administration, or a similar field.

Lisle Infusion Pharmacy Supervisor

Company: Rush University Medical Center

Location: Chicago, IL

Posted Jan 14, 2025

For out of state candidates, an existing license in home state in good standing and the ability to obtain an IL state license within 30-days of job offer.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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