Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

LPN/LVN - Transition of Care Associate - Chicago IL

Company: CVS Health

Location: Chicago, IL

Posted Jan 13, 2025

CVS Health is inviting applications for a Transition of Care Coach role, focusing on care coordination for members experiencing significant health changes. The role involves ensuring seamless transitions to new care settings, facilitating post-discharge goal attainment, and managing warm transfers. The successful candidate will be a frontline advocate for members, utilizing skills in discharge planning, home health, and case management. The position offers a competitive pay range and comprehensive benefits, with a focus on member wellness and community care.

Python Software Engineer III - AI/ML

Company: JPMorgan Chase

Location: Chicago, IL

Posted Jan 13, 2025

JPMorgan Chase is offering an exciting opportunity for a Python Software Engineer III to join their Channels Virtual Assistant team within the Commercial & Investment Bank. The role involves developing AI-driven models to enhance client operations on the Global Access platform, focusing on new virtual assistant capabilities, business intelligence, data engineering, and visualization. The engineer will utilize tools like Voiceflow, Python, and Java to create prototype and develop new generative AI capabilities, ensuring the quality and integrity of intelligent solutions. Key responsibilities include executing software solutions, designing and developing complex applications, and proactively identifying data insights to improve coding hygiene and system architecture. Required qualifications include formal training in software engineering, proficiency in Python and NOSQL databases, strong problem-solving skills, and experience in data analysis and visualization. Preferred qualifications include familiarity with deployment tools, cloud platforms, and data streaming frameworks.

Pharmacy Technician

Company: CVS Health

Location: Sterling, IL

Posted Jan 13, 2025

CVS Health emphasizes its commitment to human-centric health care, guided by the purpose of 'Bringing our heart to every moment of your health'. The company aims to deliver enhanced, personalized, convenient, and affordable health care solutions. Pharmacy Technicians play a crucial role in this mission, supporting pharmacy teams to ensure smooth operations, accurate prescription fulfillment, and exceptional patient service. Technicians are expected to demonstrate empathy, genuine care, and a growth mindset, contributing to a safe, inclusive, and engaging team dynamic. They must comply with all relevant laws and regulations, and complete necessary training and certification requirements.

Supervisor

Company: CGI

Location: Chicago, IL

Posted Jan 13, 2025

The Supervisor Position involves leading a team in all phases of passport processing, customer service, and PRISM functions. The role requires planning, directing, and coordinating daily activities, ensuring sufficient inventory of passports and supplies, and serving as a Subject Matter Expert. The Section Leader will set work priorities, liaise with onsite Government Management, and perform workload management. Key responsibilities include planning and following established procedures, providing operational feedback, and maintaining control of blank passport books/cards. Required qualifications include strong communication skills, organizational skills, customer service experience, and relevant experience in managing teams. US Citizenship is mandatory due to government contract requirements.

Personal Banker

Company: PNC

Location: Joliet, IL

Posted Jan 13, 2025

PNC is seeking a bilingual Personal Banker for their Joliet, IL branch. The role involves strengthening customer relationships through proactive sales and service activities, managing customer experience, and collaborating with ecosystem partners to grow customer's share of wallet. The ideal candidate should have accountability, banking knowledge, client loyalty, customer experience, customer service, identifying opportunities, and leveraging technology skills. No degree is required, but 3+ years of experience is preferred. PNC offers a comprehensive benefits package including medical/prescription drug coverage, dental and vision options, life insurance, disability protection, 401(k) with PNC match, and more.

Branch Operations Lead - Lake Zurich Area - IL

Company: JPMorgan Chase

Location: Lake Zurich, IL

Posted Jan 13, 2025

The job posting is for a Branch Operations Lead Trainee in Branch Banking. The role involves collaborating with the Branch Manager and employees to ensure accurate and efficient customer transactions, while maintaining a welcoming and friendly service. The successful candidate will help customers make the most of their money through education and advice, tailored to their financial needs. Key responsibilities include setting the branch environment for an exceptional customer experience, engaging with clients, managing cash devices, and supporting the Branch Manager in all aspects of branch operations. The ideal candidate should be detail-oriented, organized, and able to multi-task, with a dedication to following policies and procedures. Preferred qualifications include demonstrated ability to connect with customers, influence team members, and have some experience in branch banking or related fields. The company, Chase, is a leading financial services firm committed to creating engaged, lifelong relationships with customers and promoting diversity and inclusion.

Advisory Solution Consultant, IT Asset Management

Company: ServiceNow

Location: Chicago, IL / Remote

Posted Jan 13, 2025

ServiceNow, founded in 2004 in San Diego, California, is a global market leader in AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. The company offers an intelligent cloud-based platform that connects people, systems, and processes. The Solution Consultant role involves developing and positioning product-specific solutions, acting as a thought leader in IT Asset Management (ITAM) and Enterprise Asset Management (EAM), and contributing to the growth of ITAM and EAM pipeline. The role requires 7+ years of relevant experience, strong communication skills, and technical expertise in web technology.

Director First Line Risk Management (Horizontal Credit Lead) Remote

Company: First Citizens Bank

Location: Peoria, IL

Posted Jan 13, 2025

This remote role involves overseeing and managing Business Unit (BU) risk activities, ensuring alignment with the Company's Risk Appetite and Corporate Strategy. The position requires effective communication between the Risk Management Department and FCB business units, and participation in strategy discussions to promote risk awareness. The role involves building partnerships with senior management to enhance BU risk management capabilities, managing staff recruitment, training, and development. Key responsibilities include creating risk management strategies, managing internal controls, and overseeing risk governance. The role requires a Bachelor's Degree and 10 years of experience in Enterprise Risk or Operational Risk, or equivalent experience. Preferred skills include knowledge of operational and enterprise risk management, ability to track complex processes, and understanding of regulatory guidance.

Community Health Worker - Must live in Cook County, IL

Company: CVS Health

Location: McHenry, IL

Posted Jan 13, 2025

CVS Health is seeking Community Health Care Workers (CHW) in Cook County, IL. The role involves conducting home visits with Aetna members with chronic conditions, reinforcing care plans, and improving access to care. CHWs will educate healthcare professionals on social determinants of health, build positive relationships with diverse stakeholders, and assist with care plan implementation. They will also help members identify socio-economic issues affecting their health, develop management plans, and utilize community services. The position requires 3-5 years of community experience, reliable transportation, and the ability to travel up to 70%. Preferred qualifications include clinical services experience, bilingual skills, and familiarity with local resource networks.

BAKERY/CAKE DECORATOR

Company: Kroger

Location: Niles, IL

Posted Jan 13, 2025

The job description outlines the responsibilities and qualifications for a bakery position at Mariano's. The role involves creating a welcoming customer experience, maintaining product quality, and adhering to safety and health regulations. The desired candidate should have retail and bakery experience, effective communication skills, and the ability to handle stressful situations.

Rare Disease Account Manager - Chicago South, IL

Company: Johnson & Johnson

Location: Chicago, IL

Posted Jan 13, 2025

Johnson & Johnson Innovative Medicine is recruiting for a Rare Disease Account Manager (RAM) for Immunology Autoantibody Diseases in Chicago, IL. The RAM will drive sales, develop strategies, and collaborate with internal field partners. Key responsibilities include achieving sales objectives, leveraging marketing resources, analyzing market data, and fostering a culture of inclusion. Qualifications include a BA/BS, 5+ years of field sales experience, and strong clinical, product, and business acumen.

Senior Scientist - HPLC-CE

Company: Thermo Fisher Scientific

Location: Lake Bluff, IL

Posted Jan 13, 2025

Thermo Fisher Scientific is seeking a qualified candidate for a Sr. Scientist position in their Analytical Services team. The role involves performing complex sample preparation and analytical testing of pharmaceutical and biopharmaceutical compounds, independently validating methods, designing and executing experiments, and documenting data accurately. The successful candidate will work onsite at a pharmaceutical/biopharmaceutical company, maintaining full-time benefits. Key responsibilities include ensuring compliance with GMP, troubleshooting equipment and experimental problems, mentoring junior staff, and communicating project status. The ideal candidate will have a Bachelor's degree in a lab science, at least one year of cGMP experience, and proficiency in Microsoft Excel, Word, and Empower. Thermo Fisher offers competitive compensation, benefits, and opportunities for career growth.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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