Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Principal Enterprise Risk Management

Company: Discover

Location: Riverwoods, IL

Posted Jan 13, 2025

Discover is a leading digital banking and payments company that values its employees and offers a range of benefits, including competitive pay, paid parental leave, and employee stock purchase plans. The company prioritizes compliance and risk management while fostering a collaborative culture that encourages growth and making a difference.

Senior Client Architect

Company: Siemens Digital Industries Software

Location: Chicago, IL / Remote

Posted Jan 13, 2025

This job posting seeks a Client Architecture Engineer with expertise in system administration and configuration management tools. Responsibilities include defining hardware standards, automation, and cross-functional collaboration. The role offers competitive compensation and benefits.

CS Guide Enablement Manager

Company: ServiceNow

Location: Chicago, IL / Remote

Posted Jan 13, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Manager, CS Guide Enablement Manager. This role involves developing onboarding and in-role programs for early-in-career Customer Success Guides, supporting 1:many customer relationships, and driving content development. The successful candidate will collaborate with various teams including Product, Marketing, Sales, and Customer Success. Qualifications include 4+ years of related experience, passion for supporting early-in-career employees, and knowledge of enablement methodologies. The role offers a competitive base pay, equity, variable/incentive compensation, and benefits.

Pharmacy Technician

Company: CVS Health

Location: Villa Park, IL

Posted Jan 13, 2025

CVS Health emphasizes a heart-centric approach to healthcare, focusing on enhancing human-centric services. The company aims to transform healthcare by improving access, lowering costs, and providing personalized, convenient, and affordable solutions. Pharmacy Technicians play a crucial role in delivering operational and service excellence, ensuring accurate and timely prescription fulfillment, and contributing to positive patient experiences. CVS Health offers comprehensive benefits, including medical, dental, vision, retirement savings plans, and well-being programs. The role requires rigorous training, adherence to safety protocols, and the ability to handle various physical demands.

Managing Consultant, Services Business Development-Community Institutions

Company: Mastercard

Location: Chicago, IL

Posted Jan 13, 2025

Mastercard is seeking a Managing Consultant for Services Business Development in the Community Institutions vertical. The role involves acquiring new customers, developing sales opportunities, and establishing professional networks to generate revenue. Key responsibilities include planning and executing Information Services sales opportunities, working with product management, and identifying new revenue-generating opportunities. The ideal candidate should have an MBA, experience in selling information and analytic solutions, and strong interpersonal and sales skills.

Veterinarian

Company: Banfield Pet Hospital

Location: Champaign, IL

Posted Jan 13, 2025

Banfield, a leading veterinary care practice, is offering competitive salaries ranging from $107,598 to $204,499 per year, plus production. The role involves providing comprehensive pet care, building client relationships, and contributing to the future of veterinary medicine. Benefits include medical insurance, paid time off, parental leave, and opportunities for growth and leadership. Banfield values work-life balance and offers flexible scheduling, autonomous practice, and resources for mental health and well-being.

Sous Chef - Alsip IL Manufacturing Facility

Company: Griffith Foods

Location: Alsip, IL

Posted Jan 13, 2025

Griffith Foods is seeking a Sous Chef in their Alsip, IL manufacturing facility. The role involves providing culinary support to chefs for customer presentations, ideation sessions, and product development. The Sous Chef will work closely with R&D, Marketing, Sensory, and Global Culinary departments, and will be responsible for customer support, brand development, and business development. Qualifications include an AAS degree in Culinary Arts, an Illinois State issued Manager Sanitation License, and at least 5 years of professional experience in commercial kitchens with supervisory responsibilities.

Senior Consultant - Dental SME- Healthcare

Company: Infosys

Location: Chicago, IL

Posted Jan 13, 2025

HealthcareInfosys Consulting is seeking a Senior Consultant with dental insurance consulting experience to join their rapidly growing healthcare consulting practice. The role involves providing dental insurance products, business processes, and end-user applications knowledge for a large core administrative platform implementation program. The ideal candidate should have management consulting experience, a broad understanding of dental insurance business models, products, stakeholders, operations, enrollment and eligibility, claims processing, provider network management, and regulatory compliance. The role requires delivering high-quality work products and deliverables to clients, working independently and as a key team player, and supporting customer sales pursuits and proposal development.

Omnichannel Pharmacy Experience - Manager

Company: CVS Health

Location: Northbrook, IL

Posted Jan 13, 2025

CVS Health is seeking a Manager for the Omnichannel Pharmacy Experience team. The role involves executing the omnichannel pharmacy strategy, focusing on patient education and clinical support. The successful candidate will develop and scale high-impact products and services to enhance the customer experience. Key responsibilities include creating business cases, designing processes, collaborating with cross-functional teams, and conducting analyses. Required qualifications include 5+ years of experience in product management, strategy, operations, consulting, retail pharmacy, or a similar field. An advanced degree is preferred. The role involves up to 10% travel and requires strong organizational skills, problem-solving abilities, and the capacity to manage multiple priorities.

Technical Sales Specialist - Ion Chromatography

Company: Thermo Fisher Scientific

Location: Chicago, IL

Posted Jan 13, 2025

The Technical Sales Specialist (TSS) role at Thermo Fisher Scientific focuses on selling and supporting Ion Chromatography (IC) products across the United States. The TSS collaborates with Account Managers to enhance business potential, drive revenue growth, and provide technical expertise. Key responsibilities include identifying new client opportunities, developing relationships with key decision-makers, and supporting Account Managers in strategy development. The ideal candidate should have 5 years of sales experience in the analytical instrument market, a Master's degree in science, and strong communication skills.

Customer Care Coordinator

Company: TruGreen

Location: Plainfield, IL

Posted Jan 13, 2025

TruGreen is hiring for a customer service role in Plainfield, Illinois. The position involves resolving customer concerns via inbound and outbound calls, coordinating follow-up requests, and maintaining high customer service standards. The ideal candidate should have 2-3 years of customer service experience, strong communication skills, and proficiency in Microsoft Office. The role requires sitting, standing, and walking, and occasionally lifting up to 25 lbs. TruGreen offers competitive pay, benefits, and a commitment to diversity and inclusion.

Warehouse Worker I

Company: Thermo Fisher Scientific

Location: Schaumburg, IL

Posted Jan 13, 2025

Thermo Fisher Scientific is seeking a warehouse colleague to help deliver various types of products, including life-saving personal protective equipment and microscopes for high school biology classrooms. The impact you will have could be anything from delivering products that help a scientist discover a cure for cancer to helping a nurse care for a patient effectively.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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