Technical Support Jobs in Chicago, IL

60,659 open positions · Updated daily

Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Cyber Systems Operations

Company: Uline, Inc.

Location: Mount Prospect, IL

Posted Dec 21, 2024

The Air Force emphasizes the importance of securing advanced computer and software systems. Cyber Systems Operations specialists are responsible for designing, installing, and supporting these systems to maintain their functionality and security. The requirements to join the Air Force include meeting educational standards, passing an ASVAB test, completing specific training courses, and undergoing a background investigation.

Senior Manager - Aircraft Cybersecurity

Company: Lee Company

Location: Evanston, IL

Posted Dec 21, 2024

United Airlines is inviting applications for a Senior Manager - Aircraft Cybersecurity Operations role. This position involves leading a team of cybersecurity engineers to ensure end-to-end security architecture of United's aircraft-related products. The role requires aviation experience, strong technical communication skills, and experience in risk management. United offers a competitive benefits package and values diverse experiences. The ideal candidate will have a STEM or Engineering degree, 9+ years of related experience, and knowledge of aviation cybersecurity and IT security best practices.

Cyber Systems Operations

Company: Uline, Inc.

Location: St. Charles, IL

Posted Dec 21, 2024

The Air Force emphasizes the importance of securing advanced computer and software systems, which is the role of Cyber Systems Operations specialists. These experts design, install, and maintain systems to ensure optimal operation and security. They enhance capabilities and provide secure systems for the Air Force to stay ahead. To join, applicants must meet various requirements including educational background, health standards, and ASVAB score requirements. High school seniors can start their application in their junior year.

Cyber Systems Operations

Company: Uline, Inc.

Location: Rock Island, IL

Posted Dec 21, 2024

The Air Force emphasizes the importance of securing advanced computer and software systems through Cyber Systems Operations specialists. These experts ensure system functionality and security from external threats, enhancing capabilities and providing secure systems for various operations.

Cyber Systems Operations

Company: Uline, Inc.

Location: Springfield, IL

Posted Dec 21, 2024

The Air Force emphasizes the importance of securing advanced computer and software systems. Cyber Systems Operations specialists are responsible for designing, installing, and supporting these systems to maintain their functionality and security. The requirements to join the Air Force include meeting educational standards, passing an ASVAB test, completing specific training courses, and undergoing a background investigation.

Senior Developer - Information Technology

Company: Lee Company

Location: Chicago, IL

Posted Dec 21, 2024

United Airlines is looking for a Senior Software Developer to join their Digital Technology team in Chicago. The role involves developing critical applications, working with a team of developers, and using groundbreaking technologies daily. The company values diversity and inclusion and offers a competitive benefits package.

Sleep Expert - Sales

Company: Lee Company

Location: Homewood, IL

Posted Dec 21, 2024

Mattress Firm is offering a Sleep Expert position with extensive customer-centric training, excellent career growth opportunities, and comprehensive benefits. The role involves creating a customer-focused environment, providing technical knowledge, driving sales, and maintaining customer relationships. Mattress Firm emphasizes its commitment to helping people sleep well to live well, investing in new associates' training and offering performance-based bonuses. The company values diversity and inclusion, and encourages diverse candidates to apply.

Cyber Systems Operations

Company: Uline, Inc.

Location: Carbondale, IL

Posted Dec 21, 2024

The Air Force emphasizes the importance of securing advanced computer and software systems. Cyber Systems Operations specialists are responsible for designing, installing, and supporting these systems to maintain their functionality and security. The requirements to join the Air Force include meeting educational standards, passing an ASVAB test, completing specific training courses, and undergoing a background investigation.

Senior Manager - Aircraft Cybersecurity Operations

Company: Lee Company

Location: Oakbrook, IL

Posted Dec 21, 2024

United Airlines is inviting applications for a Senior Manager of Aircraft Cybersecurity Operations. The role involves leading a team to ensure United's aircraft-related products comply with cybersecurity regulations. Key responsibilities include creating and implementing a cybersecurity strategy, managing aircraft cybersecurity processes, and coordinating with internal and external partners. United offers a competitive benefits package and values diverse experiences. Minimum qualifications include a STEM degree, aviation experience, and strong communication skills.

Cyber Systems Operations

Company: Uline, Inc.

Location: Sheffield, IL

Posted Dec 21, 2024

The Air Force emphasizes the importance of securing advanced computer and software systems, which is the role of Cyber Systems Operations specialists. These experts design, install, and maintain systems to ensure optimal performance and security. They enhance capabilities and provide secure systems for the Air Force to stay ahead. To join, applicants must meet various requirements including educational background, health standards, and ASVAB score requirements. High school seniors can start their application in their junior year.

Cyber Systems Operations

Company: Uline, Inc.

Location: Minooka, IL

Posted Dec 21, 2024

The Air Force emphasizes the importance of securing its advanced computer and software systems, which is the responsibility of Cyber Systems Operations specialists. These experts design, install, and maintain systems to ensure optimal operation and protection from external threats. They enhance the Air Force's capabilities and provide secure systems. To join the Air Force, applicants must meet certain requirements including educational qualifications, ASVAB score, completion of specific courses and investigations, and age restrictions.

Cyber Systems Operations

Company: Uline, Inc.

Location: O'Fallon, IL

Posted Dec 21, 2024

The Air Force emphasizes the importance of securing advanced computer and software systems, which is the role of Cyber Systems Operations specialists. These experts design, install, and maintain systems to ensure optimal operation and security. They enhance capabilities and provide secure systems. To join the Air Force, one must meet various requirements including educational qualifications, ASVAB score, completion of specific courses, background investigation, and age limits.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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