Technical Support Jobs in Multiple Locations

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Looking for Technical Support jobs in Multiple Locations? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Multiple Locations area.

Business Intelligence Analyst

Company: Department of the Interior - Office of the Secretary of the Interior

Location: Multiple Locations

Posted Dec 21, 2024

The Department of the Interior is dedicated to safeguarding the nation's natural resources, including parks, landmarks, and the welfare of communities, including Native American, Alaska Native, and affiliated Islander communities. Applicants for positions within this agency must be U.S. citizens, undergo a background check, and have federal payments made by Direct Deposit. Qualifications include specialized experience, with GS-13 requiring at least one year of experience equivalent to GS-12, involving statistical analysis and converting technical IT analysis into non-technical reports. GS-14 requires the same, plus leading teams to achieve defined goals. All qualifications must be met by the application deadline. The Department adheres to strict ethical standards and uses E-Verify for authorization to work in the U.S.

Supervisory IT Specialist (SYSADMIN/APPSW)

Company: Department of Energy - Bonneville Power Administration

Location: Multiple Locations

Posted Dec 21, 2024

The text describes a job opportunity for a Supervisory IT Specialist (SYSADMIN/APPSW) position with Bonneville Power Administration (BPA) in Enterprise Applications Support. The role involves supervising the Enterprise Applications Support organization and being part of the Software Development & Operations management team. The job requires U.S. citizenship or nationality, participation in the e-Verify program, and registration for Selective Service for males born after 12/31/1959. It necessitates a Public Trust background check and a probable one-year supervisory probationary period. The position doesn't support remote work and requires physical presence at the worksite. The role demands IT-related experience, demonstrating proficiency in four competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving. Specialized experience is required for GS-14, including leading information systems, managing technical teams, enforcing system security, and liaising between business and IT functions. BPA promotes a diverse, inclusive workplace and offers a comprehensive benefits package, emphasizing work-life balance and employee wellness.

Administrative Officer

Company: Department of the Interior - Geological Survey

Location: Multiple Locations

Posted Dec 21, 2024

This job posting details a position at the U.S. Geological Survey (USGS). The salary is dependent on the location, with first-time federal hires typically starting at Step 01. One position is available in each of the Dakota Water Science Center and Southwest Region. The role is open to current or former federal employees. Key requirements include U.S. citizenship, a clean driving record, and a valid state driver's license. The position involves travel, necessitating a government charge card. A one-year probationary period is required. A background investigation is mandatory, and continued employment is contingent on successful completion. The role involves formulating and executing budgets, analyzing reports, and communicating with various personnel. GS-12 level applicants must have one year of specialized experience equivalent to GS-11 level work.

Data Scientist / Statistician (Operations and Administration)

Company: Department of the Treasury - Bureau of the Fiscal Service

Location: Multiple Locations

Posted Dec 21, 2024

This job posting is for an interdisciplinary position at the Bureau of the Fiscal Service, Data Strategy Division. The role requires a U.S. Citizen or National, a one-year probationary period, and successful completion of a background investigation. Specialized experience includes developing research questions, communicating data science principles, and using relevant technology. A degree in mathematics, statistics, computer science, data science, or a related field is required. The position involves high-risk tasks and offers telework, flexible schedules, and comprehensive benefits.

Budget Analyst

Company: Department of Defense - Missile Defense Agency

Location: Multiple Locations

Posted Dec 21, 2024

The text describes a job vacancy announcement for a developmental position in the Missile Defense Agency, part of the Department of Defense Acquisition Workforce Personnel Demonstration Project. The role is a Budget Analyst (JY00959, NH-0560-III) with progressively more responsible assignments after proficient experience and training levels are met. The position requires U.S. citizenship, occasional travel, full-time work schedule, and a Secret Security Clearance. Qualifications include one year of specialized experience in acquisition program management, analytical skills, or establishing work relationships, and a bachelor's degree. The role is an acquisition position coded Level I in Business, Financial Management, requiring mandatory DAWIA certification within 24 months and 80 Continuous Learning Points every two years.

MANAGEMENT ANALYST

Company: Department of Defense - Defense Counterintelligence and Security Agency

Location: Multiple Locations

Posted Dec 21, 2024

The Defense Counterintelligence and Security Agency (DCSA) is seeking a Management Analyst. The role involves data gathering, analysis, planning, and evaluating background investigation workloads for productivity and efficiency. The analyst will improve Quality operations and workplace effectiveness. The position requires US citizenship, Selective Service registration for eligible males, and a security clearance. It offers telework eligibility, but regular office attendance is necessary. Specialized experience in project management, strategic planning, business analysis, and personnel security is required.

Biologist

Company: Department of Health and Human Services - National Institutes of Health

Location: Multiple Locations

Posted Dec 21, 2024

The National Institutes of Health (NIH) is seeking a highly skilled and motivated individual for a Biologist position. The candidate must have a bachelor's or graduate degree in a relevant field, or equivalent experience. For the GS-11 level, a Ph.D. or equivalent is required, or a combination of education and experience. At the GS-12 level, one year of qualifying experience is needed, involving tasks like developing experiments, analyzing data, and writing reports. The position is a term appointment, not permanent, with a possible extension up to 4 years. Benefits include a comprehensive package, and the possibility of a salary above the minimum based on qualifications.

SUPERVISORY PROGRAM MANAGER (ACQUISITIONS)

Company: Department of Defense - Defense Counterintelligence and Security Agency

Location: Multiple Locations

Posted Dec 21, 2024

The DCSA's Program Executive Office (PEO) is seeking a highly experienced Supervisory Program Manager to provide expert guidance on the DoD 5000 Adaptive Acquisition Framework for IT systems development. The role will support the agency's mission to deliver innovative Information Systems and services to Industry and DoD customers, from concept to delivery, in support of DCSA's mission objectives.

Equal Employment Specialist

Company: Department of Veterans Affairs - Deputy Assistant Secretary for Office of Resolution Management

Location: Multiple Locations

Posted Dec 21, 2024

The U.S. Department of Veterans Affairs is seeking a full-time Investigator for the Office of Resolution Management, Diversity & Inclusion (ORMDI). The role involves conducting sensitive and complex investigations on employment-related issues, adhering to Equal Employment Opportunity (EEO) laws and regulations. The position requires one year of specialized experience in investigating EEO infractions, gathering evidence, and preparing comprehensive reports. U.S. citizenship is mandatory, and a background/suitability investigation is necessary. The role offers a competitive benefits package and potential for telework. No educational substitute exists for the specialized experience required for the GS-12 position.

Physical Science Technician

Company: Department of Labor - Mine Safety and Health Administration

Location: Multiple Locations

Posted Dec 21, 2024

This job posting is for a GS-7 position within the Mine Safety and Health Administration, Enforcement, focusing on technical assistance and laboratory services. The role involves calibrating and repairing sampling instruments for inspection personnel. Qualifications include 52 weeks of specialized experience equivalent to at least GS-06, or a graduate degree in physical sciences. The position requires U.S. citizenship, minimum age of 16, security clearance, and a probationary period if not already met.

Construction Control Representative

Company: Department of the Interior - Bureau of Reclamation

Location: Multiple Locations

Posted Dec 21, 2024

The text describes a job opportunity for a Construction Control Representative with the U.S. Bureau of Reclamation. The role involves assisting in meeting increasing water demands while protecting the environment in the West. The position requires U.S. citizenship, federal employment suitability, a valid driver's license, and experience in heavy civil construction projects, material usage monitoring, safety inspections, and informing the Contractor Officer Representative of unsafe conditions. The role involves frequent travel and may require working outside regular hours. Eligible applicants include U.S. citizens, CTAP, and ICTAP.

IT Specialist (ENTARCH)

Company: Legislative Branch - Government Accountability Office

Location: Multiple Locations

Posted Dec 21, 2024

The U.S. Government Accountability Office (GAO) is seeking a IT Specialist (ENTARCH) for the Software Factory Division. The role involves creating user-centered designs and artifacts for enterprise applications. The position requires U.S. citizenship, completion of a background investigation, and a probationary period. Specialized experience is needed, involving conducting usability tests and gathering user feedback. No educational requirement is specified. The GAO offers a comprehensive benefits package and equal employment opportunities. The application limit is set at 100.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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