Technical Support Jobs in New York City, NY

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Looking for Technical Support jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the New York City, NY area.

Sr. Software Quality Engineer - Kohler Ventures

Company: Kohler

Location: New York, NY

Posted Jun 10, 2025

You hold a bachelor’s degree in computer science, Engineering, or related field. Ability to translate business requirements into test plan and develop test…

Electrical Technician

Company: Confidential

Location: City Industry, CA

Posted Jun 10, 2025

Utilize AutoCAD for electrical design modifications as needed. Know how to install and wire electrical hardware. Troubleshoot all electrical faults components.

Electrician

Company: Intercontinental Exchange

Location: New York, NY

Posted Jun 09, 2025

Assemble, install, test, and maintain electrical or electronic wiring, equipment, appliances, apparatus, and fixtures, using hand tools and power tools.

Lead Machine Learning Engineer

Company: Capital One

Location: New York, NY

Posted Jun 09, 2025

Master's or doctoral degree in computer science, electrical engineering, mathematics, or a similar field. You’ll participate in the detailed technical design,…

Production Support Engineer

Company: Galaxy Digital

Location: New York, NY

Posted Jun 09, 2025

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. You’ll provide high-quality client support, diagnose and resolve…

Customer Service Specialist

Company: NSC Staffing

Location: National City, CA

Posted Jun 09, 2025

Document all activity, including field notes, client visits, and workforce deployment records. Conduct pre-deployment walkouts for every new field employee.

Pharmacist in Charge/Pharmacy Manager

Company: best care rx llc

Location: Flushing, NY

Posted Jun 09, 2025

The ideal candidate will play a vital role in ensuring the safe and effective use of medications for our patients.

Experienced HVAC Field Service Supervisor

Company: Air Stream Air Conditioning Corp

Location: New York, NY

Posted Jun 09, 2025

Valid driver's license with experience driving a van for transportation between job sites. Familiarity with diagnostic tools such as ohmmeters for…

Retail Associate - Flatiron

Company: Aritzia

Location: New York, NY

Posted Jun 09, 2025

Efficiently and accurately process incoming and outgoing shipments to and from the DC, boutique to boutique, and our clients.

Flagship Retail Associate - Fifth Ave

Company: Aritzia

Location: New York, NY

Posted Jun 09, 2025

Efficiently and accurately process incoming and outgoing shipments to and from the DC, boutique to boutique, and our clients.

Retail Associate - Hudson Yards

Company: Aritzia

Location: New York, NY

Posted Jun 09, 2025

Efficiently and accurately process incoming and outgoing shipments to and from the DC, boutique to boutique, and our clients. As a Style Advisor, you will:

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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