Technical Support Jobs in Other US Location

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Looking for Technical Support jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Other US Location area.

Lead - Account Management (SME)

Company: Sutherland

Location: Other US Location

Posted Jan 31, 2025

Sutherland is looking for a leadership-oriented and self-motivated individual to join their team as a Senior Manager. The role involves handling support issues from Nessus customers, utilizing the Tenable Salesforce instance, and channeling customer feedback into Product Management and Research & Development. The ideal candidate should have a Bachelor's or Associate's degree, minimum of 2 years of experience in supporting a tech program or IT industry, and strong knowledge of networking, Linux/Unix, macOS, Windows administration, and patch deployment. They should also have a customer-oriented approach, time management skills, and the ability to build trust and rapport with team members.

R&D Project Manager

Company: Advanced Navigation

Location: Other US Location

Posted Jan 31, 2025

Advanced Navigation is a global leader in AI robotics and navigation technology, with applications across land, air, sea, and space. The company's innovative products include Hydrus, an underwater robot for ocean restoration, and navigation systems for autonomous race cars and trucks. They also assist in farming automation and research, and offer a cloud-based drone management platform for beach patrols and shark tracking. Advanced Navigation is currently seeking a highly organized and technically-minded R&D Project Manager to lead complex projects and deliver new technologies to market. The role involves managing multidisciplinary teams, liaising with customers and partners, and ensuring project success. Benefits include a competitive salary, professional development opportunities, and a supportive work environment in Sydney's CBD.

Full Stack Software Engineer (PeopleFluent) PHP, Remote

Company: Learning Technologies Group plc

Location: Other US Location

Posted Jan 31, 2025

The job role involves designing, developing, and enhancing Compensation Performance Management and Succession Planning solutions within PeopleFluent's Talent Management product suite. Key responsibilities include designing application architecture, developing detailed designs and code, writing agile specification documents, and creating advanced analytics and data reporting features. The role requires proficiency in various technologies such as Java, J2EE, JQuery, JSON, WebWork, Hibernate, Spring, JUnit, Velocity, JSUnit, JavaScript, Ajax, HTML, DHTML, Eclipse, Cascading Style Sheets, EJB, Struts, XML, XSD, XSLT, UML, Oracle 11g, and Hibernate tools. The ideal candidate should have at least 4 years of formal Software Engineering experience, strong technical ability, ownership, communication, and leadership skills.

R&D Credit - Tax Manager

Company: BPM LLP

Location: Other US Location

Posted Jan 31, 2025

BPM is a forward-thinking, full-service accounting firm that prioritizes its people and community. They offer comprehensive assurance, tax, and consulting services to businesses worldwide. With 15 office locations across the US, they serve diverse industries, including technology, life sciences, and manufacturing. The RampD Tax Credit Manager role involves managing active RampD studies, providing strategic consultation, and working with IRS examinations. The ideal candidate should have 9+ years of public accounting experience, a Bachelor's degree in Accounting or Tax, and proficiency in Microsoft Excel and RampD Credit automation software.

IT Service Desk Senior Administrator (Subject Matter Expert)

Company: BPM LLP

Location: Other US Location

Posted Jan 31, 2025

BPM is a leading California-based accounting and consulting firm, recognized as one of the Best Places to Work in the Bay Area. The firm offers comprehensive assurance, tax, and consulting services to global clients, with a focus on client satisfaction and employee well-being. BPM India, a subsidiary of BPM LLP, serves emerging and midcap businesses, high-net-worth individuals, and public reporting companies across various industries. The Senior Administrator/SME role on the user engagement team involves providing excellent customer service, managing IT operations, and ensuring proper user system operation for end-users to accomplish business tasks. The role requires strong technical knowledge, experience in managing IT services, and the ability to work in different shifts across time zones.

Data Analyst | SQL, Tableau & Power BI

Company: Sutherland

Location: Other US Location

Posted Jan 31, 2025

Sutherland, a global leader in business and digital transformation, is seeking a Data Analyst with expertise in CRM systems and sales operations. The role involves collecting, processing, and analyzing data to support business decisions, collaborating with cross-functional teams, developing dashboards and reports, and presenting findings to stakeholders. The ideal candidate should have proficiency in sales data analysis, Tableau, SQL, Excel, process mapping, and strong analytical and communication skills.

Customer Success Specialist with German and English

Company: Sutherland

Location: Other US Location

Posted Jan 31, 2025

Sutherland, a global leader in digital transformation and customer service, is seeking a Customer Success Specialist for a new service center in Bulgaria. The role involves sales order creation, customer portal maintenance, query handling, dispute resolution, and MIS reporting. The ideal candidate should have excellent German and English language skills, strong analytical skills, order management experience, and the ability to work with high agility and attention to detail. The company offers long-term job security, additional health and life insurance, food vouchers, competitive salary, on-the-job training, and opportunities for professional development.

Junior Account payable with English and German

Company: Sutherland

Location: Other US Location

Posted Jan 31, 2025

Sutherland, a global leader in digital transformation and customer service, is seeking a Junior Account Payable professional for a new service center in Bulgaria. The role involves invoice processing, statement reconciliations, and handling blocked resolutions. The company offers long-term job security, additional health and life insurance, food vouchers, competitive salary, and world-class on-the-job training. The ideal candidate should have excellent German and English language skills, previous customer service or sales experience is an advantage, and a passion for excellence in customer care.

Senior Pricing Data Analyst (Contractor Position)

Company: Kaizen Analytix

Location: Other US Location

Posted Jan 31, 2025

The job posting is for a Senior Pricing Data Analyst Contractor position with a duration of 6 months and a hybrid work schedule of 2 days a week in Calhoun, GA. The role involves conducting pricing analysis, working with large decentralized data sets, and utilizing SQL, Python, and Power BI for data extraction, transformation, and visualization. The ideal candidate should have strong problem-solving skills, business acumen, and experience with pricing processes and systems. Preferred qualifications include experience with PriceFX and SAP, and a background in pricing strategy and revenue management.

Technical Support Engineer

Company: Coupa Software

Location: Other US Location

Posted Jan 31, 2025

Coupa is a leading total spend management platform for businesses, offering AI-driven solutions for efficient and profitable business decisions. The company values innovation, collaboration, and global impact. The role of a Technical Support Engineer involves providing second-level support, understanding customer businesses, handling escalations, and contributing to knowledge base development. The ideal candidate should be a fast learner, self-motivated, and have at least 5-7 years of enterprise support experience. Coupa is an equal opportunity employer celebrating diversity.

Event Representative

Company: Optimum

Location: Other US Location

Posted Jan 31, 2025

Optimum, a leader in connectivity, is seeking enthusiastic professionals to join their team. The Event Representative role involves driving market engagement, building community relationships, and delivering sales through community events. Responsibilities include coordinating and representing the company at local events, identifying and developing partnerships, planning and executing market-specific initiatives, and engaging with existing customers to identify needs and recommend tailored solutions. Qualifications include an associate or bachelor's degree in Marketing, Communications, or a related field, experience in event coordination, sales, or community outreach, strong interpersonal communication and sales skills, and the ability to work independently and as part of a team. Optimum is committed to empowering employees and fostering an environment of collaboration, innovation, and positivity.

Senior Mobile Security Engineer

Company: UL Solutions

Location: Other US Location

Posted Jan 31, 2025

The job description outlines a role in Application Security Vulnerability Analysis and Penetration Testing, requiring 35 years of experience. The role involves leading reverse engineering on Mobile Applications, vulnerability analysis, penetration testing, and assessment techniques. It also includes skills in technical report writing, attending training workshops, and sharing knowledge through internal and external trainings. The candidate should have a university degree in Computer Science or similar, and a good understanding of mobile platform environments, coding languages, networking protocols, and microcontroller architecture.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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