Technical Support Jobs in Other US Location

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Looking for Technical Support jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Other US Location area.

Senior Backend Engineer - Canva Ecosystem (remote friendly across ANZ)

Company: Canva

Location: Other US Location

Posted Jan 24, 2025

Canva is seeking a skilled Java developer to join their team in Sydney or other locations. The role involves designing, developing, and deploying solutions, working closely with leads, designers, and product managers. The ideal candidate will have commercial experience in complex web applications, expert knowledge of Java, and experience with AWS. They will be instrumental in building systems that enable valuable capabilities within the Apps SDK. The team aims to build the world's richest ecosystem of apps and integrations for visual design and communications. Canva offers equity packages, an inclusive parental leave policy, and a flexible leave policy.

Marketing Operations Coordinator

Company: Rapid7

Location: Other US Location

Posted Jan 24, 2025

Rapid7 is seeking a technology-oriented individual for a Marketing Operations Coordinator role. The role involves managing tasks to ensure smooth lead flow, privacy compliance, and strong data quality. Key responsibilities include setting up campaigns in Salesforce and Marketo, monitoring lead flow, approving email campaigns, managing inbound inquiries, and identifying operational inefficiencies. The ideal candidate should have 12 years of experience with a marketing automation tool, knowledge of CRM tools, and excellent communication skills.

Senior Program Manager - Technical

Company: Remitly

Location: Other US Location

Posted Jan 24, 2025

Remitly, a financial services company, is seeking a program manager with 7+ years of experience in compliance or risk management. The role involves handling AML topics, leading examinations, and developing frameworks for managing rules and program controls. The company offers a range of benefits including vacation days, health insurance, pension, and an Employee Stock Purchase Plan. Remitly is committed to nondiscrimination and creating an inclusive environment.

QA Automation Engineer

Company: Morningstar

Location: Other US Location

Posted Jan 24, 2025

Morningstar is hiring a QA Automation Engineer for a hybrid role in Toronto. The role involves creating and testing web experiences, collaborating with teams, and participating in AgileScrum ceremonies. The ideal candidate should have 3+ years of software testing experience, proficiency in JavaScript or TypeScript, understanding of API testing, and familiarity with AgileScrum methodologies. Morningstar offers a flexible hybrid work environment with benefits to enhance flexibility.

Program Manager - Detection & Response Operations

Company: Rapid7

Location: Other US Location

Posted Jan 24, 2025

Rapid7 is seeking a Program Manager for their Managed Detection and Response Service MDR. The role involves creating an interlock between the Threat Intelligence, Incident Response, and Hunting teams. The Program Manager will report to senior leadership on the impact of these teams, present regular updates on the threat detection roadmap, and contribute to product and service programs. They will also lead cross-organizational programs, build stakeholder relationships, drive operational excellence, and own and report on their program. The ideal candidate should have 4+ years in Program Management or Operations roles, preferably within a cybersecurity PMO, and experience defining KPIs, operational tracking systems, and working with globally dispersed teams.

Customer Experience Lead - User Voice

Company: Canva

Location: Other US Location

Posted Jan 24, 2025

Canva is seeking a User Voice Business Partner, also known as a Customer Experience Lead, to design and manage the end-to-end user experience for customers. The role involves defining processes, policies, and support channels, ensuring alignment with global teams, and delivering results at scale. The ideal candidate is passionate about customer experience, has a track record of designing scalable solutions, and can work independently and collaboratively. Canva offers a fast-paced, innovative environment with benefits like equity packages, inclusive parental leave, and a wellbeing allowance.

Program Manager - Ecosystem

Company: Canva

Location: Other US Location

Posted Jan 24, 2025

Canva, a global design platform, is seeking a Program Manager to lead Developer Partner Success. The role involves overseeing operations, driving ecosystem efficiency, discovering new opportunities, making data-driven decisions, shaping strategic programs, and managing high-impact initiatives. The ideal candidate should have experience in partner program management, excellent communication and organizational skills, and the ability to thrive in ambiguity. Canva offers a range of benefits including equity packages, inclusive parental leave, and a flexible work environment. The company is committed to diversity and encourages applications from all types of skills and backgrounds.

Data Engineer - Strategic Insights

Company: Kimberly-Clark

Location: Other US Location

Posted Jan 24, 2025

Kimberly-Clark is seeking a Data Engineer to join their team and help deliver better care for billions of people worldwide. The role involves designing and operationalizing enterprise data solutions on cloud platforms, integrating various data technologies, building and maintaining high-quality data pipelines, and managing data inventories. The ideal candidate should have a Bachelor's degree in MIS, Computer Science, Engineering, or related field, with a minimum of 5+ years of experience in designing large-scale data solutions. They should also have expertise in data modeling principles, proficiency in programming languages such as SQL, Python, Java, R, and Scala, and experience with ETL systems and API integrations. The role offers a flexible work arrangement and a comprehensive benefits package.

Senior Data Scientist - Collaboration, remote across ANZ

Company: Canva

Location: Other US Location

Posted Jan 24, 2025

Canva, a design platform, is seeking a data scientist to join their Teams and Education Supergroup. The role involves finding strategic insights, experimenting, influencing with metrics, and supporting with general data. The ideal candidate will have a proven record of influencing business with data, strong technical skills in data science, and soft skills like attention to accuracy and persuasive communication. Canva offers a competitive equity package, inclusive parental leave, and a flexible work environment. The company values diverse skills and backgrounds.

Développeur / Développeuse .NET (Web/Cloud)

Company: Mediaclip

Location: Other US Location

Posted Jan 24, 2025

Mediaclip is a leading company in software development for online product personalization and revenue generation. They are seeking a skilled .NET WebCloud Developer to join their dynamic, inclusive, and human-scale team. The role involves contributing to architecture, design, and development of new features, resolving defects, and ensuring application support in production. The company values an Agile environment, continuous integration, and deployment, and offers a competitive benefits package including flexible work hours, remote work options, and comprehensive health insurance.

Territory Account Executive

Company: Redgate Software

Location: Other US Location

Posted Jan 24, 2025

Redgate Software is seeking a Territory Account Executive for the Benelux region. The role involves driving new sales of Redgate's solutions, managing the sales process, and providing regular reporting. The ideal candidate should have experience in complex sales in the Benelux region, be fluent in Dutch and English, and have a proven track record of overachieving sales goals. The role offers a competitive salary, flexible working hours, and a benefits package. Redgate Software promotes an equal opportunity employment environment and encourages diversity.

Scrum Master - Digital Experiences (DX)

Company: Kimberly-Clark

Location: Other US Location

Posted Jan 24, 2025

Kimberly-Clark is seeking a visionary Scrum Master to lead the transformation of their project delivery processes through the adoption and refinement of agile methodologies. The ideal candidate will have a strong background in Scrum methodologies, a proven track record in leading diverse teams, and current professional certification in Agile Methodologies. The role involves guiding strategic cross-functional teams through agile practices, organizing and facilitating Scrum ceremonies, and ensuring the integration and use of Azure DevOps tools. The candidate will also collaborate with IT and development teams to ensure the security, scalability, and reliability of the Azure DevOps setup.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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