Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

eCommerce Analytics Engineer

Company: Passport Shipping

Location: Remote

Posted Feb 03, 2025

Passport is a global solutions provider for direct-to-consumer businesses, specializing in international shipping. They offer extensive network, in-house logistics and ecommerce expertise, and integrations with platforms like Shopify. The data team at Passport aims to improve decision-making across the organization by providing insights and tracking performance. They seek a self-driven, experienced data professional to work on cost-saving projects and create transparent processes between finance and tech teams.

Dutch Technical Support Representative

Company: Kyndryl

Location: Midrand, South Africa / Remote

Posted Feb 03, 2025

Customer Success Manager

Company: Reveleer

Location: Remote

Posted Feb 03, 2025

Reveleer, a healthcare data and analytics company, is seeking a Customer Success Manager with 5+ years of experience in managing Risk Adjustment projects for Medicare, Medicaid, and Commercial lines. The role involves developing client strategies, ensuring platform adoption, and driving customer growth. Key responsibilities include managing client relationships, resolving issues, and leading continuous improvement initiatives. The ideal candidate should possess strong analytical skills, effective communication abilities, and a customer-focused mindset. Reveleer offers a competitive salary, benefits, and opportunities for professional growth.

Intelligent Platforms Solutions Executive - ServiceNow, Salesforce, & Adobe

Company: CDW

Location: Remote

Posted Feb 03, 2025

CDW, a Fortune 200 leader, offers a role in its Digital Velocity Solutions Executive team. The position involves selling Digital Velocity services and products related to ServiceNow, Adobe, and Salesforce. Key responsibilities include developing strategies to expand CDW's customer base, understanding capabilities and value propositions, cultivating relationships with key personnel, and managing sales cycles. The ideal candidate should have 5+ years of experience in enterprise sales, a proven track record of meeting sales goals, and strong communication skills. CDW provides a competitive salary range, uncapped commission, and a supportive work environment.

Senior Application Engineer - Photonics (Remote)

Company: Ansys

Location: Ottawa, Canada / Remote

Posted Feb 03, 2025

Senior Program Manager, Project Controls

Company: Equinix, Inc

Location: Frankfurt, Germany / Remote

Posted Feb 03, 2025

Sales Planner

Company: GSTV

Location: Remote

Posted Feb 03, 2025

GSTV is committed to fostering an inclusive team and culture, encouraging personal and professional growth. The company values growth, social accountability, tenacious behavior, and valued actions. Benefits include comprehensive medical, dental, vision, life insurance, and more. GSTV offers hybrid and remote work options, with candidates near the New York office being considered for on-site roles. The Sales Planner role involves partnering with Account Executives to build strategic media plans, manage account relationships, and ensure campaign success. The ideal candidate is an energetic, strategic thinker with strong communication skills and experience in the media industry.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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