Technical Support Jobs in Remote

386,829 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Operations Specialist - Luxury Sales

Company: Veta Virtual

Location: Remote

Posted Feb 02, 2025

Veta Virtual is hiring an Operations Specialist for Luxury Sales to support UHNW clients and businesses remotely. The role involves client relationship management, sales excellence, technology integration, unified assistant identity representation, and internal collaboration. The ideal candidate should have 2+ years of relevant experience, familiarity with the luxury sector, and proficiency with tools like HubSpot, Podium, Slack, and G Suite. The company offers a competitive salary, flexible work environment, paid time off, a supportive culture, and exciting opportunities in the luxury industry.

Senior Vice President , Global Energy

Company: Equinix, Inc

Location: Sunnyvale, CA / Remote

Posted Feb 03, 2025

Director - A&H Operations

Company: MetLife

Location: Remote

Posted Feb 02, 2025

MetLife is seeking a Director of Accident & Health Operations for its Group Benefits division. The role involves overseeing business processes administered by a vendor and collaborating with key product stakeholders to deliver operational service excellence. The ideal candidate should have 10+ years of experience in operations management, 5 years in Accident & Health product claims, and a strong understanding of regulatory and industry requirements. The position offers a competitive salary range of $126,000 - $160,000 and comprehensive benefits. MetLife is recognized as one of the world's most admired companies and is committed to creating a confident future for its colleagues, customers, and communities.

Fraud Analyst

Company: Pirate Ship

Location: Remote

Posted Feb 02, 2025

Pirate Ship, a remote-first ecommerce shipping company, is seeking a Fraud Analyst to join their crew. The role involves analyzing fraudulent activities, developing strategies to reduce fraud, and collaborating with cross-functional teams. The company offers competitive pay, benefits, and a fun, creative atmosphere. Minimum qualifications include 3+ years of fraud analysis experience, proficiency in Excel, SQL, Python, and data analytics tools. Bonus points for ecommerce and pirate-speaking skills.

Trademark Docketing Specialist

Company: ALT Legal

Location: Remote

Posted Feb 02, 2025

Alt Legal is seeking an experienced Trademark Docketing Specialist to join their innovative service offering, Alt Legal Assist. The role involves providing docketing support for trademark prosecution and enforcement matters, creating and updating docket records, collaborating with the team to streamline workflow processes, and assisting with onboarding new clients. The ideal candidate should have a minimum of 10 years of experience in a trademark docketing specialist role, extensive knowledge of USPTO and WIPO procedures, and strong organizational skills. Alt Legal is a forward-thinking company known for its automated trademark management tools and services, trusted by over 1000 global law firms and Fortune 100 companies. The role offers a unique opportunity to be at the ground level of building a new service integral to Alt Legal's growth and success.

Code Wrangler - Support Tooling

Company: Wordpress VIP

Location: Remote

Posted Feb 02, 2025

Automattic, the company behind WordPress.com and WooCommerce, is seeking a talented Software Engineer to join their global, distributed team. The ideal candidate will have production experience with PHP and JavaScript, knowledge of systems architecture, and a passion for software development. They should be highly collaborative, experienced in code reviews, and have a strong understanding of design patterns and testing. The role involves working on large-scale systems, improving customer support workflows, and contributing to open-source projects. Automattic offers flexible work arrangements, a positive work culture, and opportunities for growth and leadership.

Senior Solution Engineer, DACH

Company: Atlassian

Location: Munich, Germany / Remote

Posted Feb 03, 2025

Digital Marketing Lead (SEO/PPC) (Remote - Philippines)

Company: WebFX

Location: Remote

Posted Feb 02, 2025

WebFX, a fast-growing full-funnel revenue marketing agency, is seeking talented individuals to join their mission of providing world-class marketing solutions to midsize businesses worldwide. They offer competitive compensation, comprehensive benefits, and opportunities for career growth and development. The company values its employees, providing long-term stability, support, and a strong commitment to giving back globally. The role involves managing SEO and PPC campaigns, optimizing client websites, and consulting with clients to meet their business goals.

Customer Success Manager (West Coast, USA)

Company: Triple Whale

Location: Remote

Posted Feb 02, 2025

The job posting is for a Customer Success Manager (CSM) role at Triple Whale, a growing global company. The CSM will focus on supporting ecommerce stores and agency clients, building and maintaining relationships with enterprise clients. Key responsibilities include developing tailored success plans, driving revenue and renewal forecasting, and collaborating with cross-functional teams. The ideal candidate should have previous experience in the ecommerce space, excellent communication skills, and the ability to thrive in a fast-paced startup environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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