Technical Support Jobs in Remote

386,829 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Technical Program Manager

Company: Findem

Location: Remote

Posted Feb 02, 2025

Findem, a top-tier backed company, is seeking a seasoned Technical Program Manager to help execute projects with impact and consistency. The role involves designing a new planning process, leading strategic initiatives, driving decision-making, and ensuring effective communication. The ideal candidate should have 5+ years of experience in software technical program management, preferably in a startup environment.

Lead IAM Engineer

Company: MetLife

Location: Remote

Posted Feb 02, 2025

MetLife is seeking an experienced Lead Engineer to design and implement scalable IAM solutions, lead large-scale IAM migration projects, and provide domain expertise in authentication and access management services. The role involves working with cross-functional teams globally, implementing modern authentication tools, and conducting security audits. The salary range is $101,300 - $145,000, with comprehensive benefits including health, disability, life insurance, retirement pension, and more. MetLife is recognized as one of the world's most admired companies.

Controller

Company: Givebutter

Location: Remote

Posted Feb 02, 2025

Givebutter, a certified Great Place to Work®, is hiring a Controller for its Accounting and Finance team. The role involves overseeing all accounting operations, ensuring accurate financial reporting, and collaborating with other departments. The ideal candidate should have a strong background in accounting and finance, particularly in the fintech/SaaS industry, with at least 8-10 years of progressive experience. The company offers remote work, comprehensive health insurance, mental health support, a 401k plan, flexible PTO, parental leave, a home office stipend, charitable giving opportunities, and professional development reimbursement.

Systems Optimization Manager

Company: Privia Health

Location: Remote

Posted Feb 02, 2025

Privia Health is seeking a Systems Optimization Manager to optimize operational processes, especially on Salesforce, aligning them with the company's mission to enhance healthcare delivery. The role involves leading requirements gathering, synthesizing business needs, and collaborating with leadership across departments. The ideal candidate should have a Bachelor's degree in Business or Healthcare Administration, 3+ years of experience in business analysis or process improvement, strong understanding of Salesforce, and experience in healthcare operations. The salary range is $105,000 to $125,000 in base pay, exclusive of bonuses or benefits. The role is eligible for an annual bonus and restricted stock units. The company is committed to fostering a diverse and inclusive work environment.

Software Engineer III - Android

Company: Walmart Global Tech

Location: Remote

Posted Feb 02, 2025

Walmart is seeking an experienced Android engineer to join their Walmart+ team. The role involves designing, developing, and delivering high-quality software applications using Kotlin. The engineer will troubleshoot business and production issues, perform design and code reviews, and collaborate with cross-functional teams to determine project requirements. They will also drive the execution of multiple business plans and projects, and promote company policies and values. The ideal candidate will have hands-on experience building scalable Android applications, knowledge of animation and screen transitions, and experience with Android SDK Services and various methods of background processing.

Sr. Technical Support Specialist II (West Coast Coverage 9a-5p PT)

Company: Poll Everywhere

Location: Remote

Posted Feb 02, 2025

Poll Everywhere is seeking a Senior Technical Support Specialist II to join their Customer Support team. The ideal candidate will have a growth mindset, technical acumen, and the ability to troubleshoot complex issues. The role involves assisting customers from F1000 companies and R1 Universities, collaborating with internal teams, and becoming highly knowledgeable about the product. Key responsibilities include advanced troubleshooting, root cause identification, and communicating findings to customers. The company is a growing B2B SaaS firm on a mission to make presentations more inclusive, supporting millions of users worldwide.

Senior Product Marketing Manager

Company: Givebutter

Location: Remote

Posted Feb 02, 2025

Givebutter is a highly-rated nonprofit fundraising and CRM platform, offering a free, transparent fee model. The company has been certified as a Great Place to Work® and is the top-rated nonprofit software on G2. They seek an agile product marketer with deep understanding of product marketing, customer behavior, and market trends. The role involves positioning and messaging, go-to-market strategy, customer feedback loop, ICP and personas refinement, and fostering cross-functional collaboration. Benefits include remote work, health insurance, mental health support, 401k, flexible PTO, parental leave, home office stipend, charitable giving, professional development, and a mission-driven work environment.

Accountant

Company: TradeCentric

Location: Remote

Posted Feb 02, 2025

TradeCentric is seeking a skilled Accountant with experience in US and international accounting standards. The role involves managing financial close processes, accounts payable, credit card expenses, payroll, and tax support across multiple jurisdictions. The ideal candidate should have 4+ years of accounting experience, proficiency in Excel, and fluency in English. TradeCentric offers competitive benefits including health benefits, 401k with company match, flexible time off, and paid parental leave.

Principal Product Manager

Company: Findem

Location: Remote

Posted Feb 02, 2025

Findem is a company that specializes in using AI and data technologies to help HR teams find and retain talent. They are seeking a seasoned Principal Product Manager to lead a major product initiative, setting strategy, KPIs, and driving product choices. The ideal candidate should have 7+ years of product management experience, preferably in a startup environment, and experience with B2B PLG products, B2B SaaS, and multistep workflows. Findem values curiosity, trust, heart, grit, and fun in their company culture, and their PM team is known for being scrappy, collaborative, and customer-driven.

Principal Data Engineer

Company: Pathward

Location: Remote

Posted Feb 02, 2025

Pathward is a hybrid remote-office company dedicated to growing talent and creating financial inclusion for all. They are seeking a Principal Software Engineer to lead their Enterprise Information Management team, focusing on data capabilities and transformation into a data-driven organization. The role involves technical leadership, designing and delivering modern data platforms, and mentoring staff. Requirements include a Bachelor's degree, 10+ years of experience in scalable data solutions, and expertise in SQL, ELT processes, and cloud data environments. Pathward offers a competitive salary range and comprehensive benefits package.

Program Manager, Talent and Performance Management

Company: StackAdapt

Location: Remote

Posted Feb 02, 2025

StackAdapt is a self-serve advertising platform specializing in multichannel solutions. They are seeking a dynamic Program Manager in Talent and Performance Management to lead their center of excellence. The role involves iterating on and implementing global employee talent and performance management processes, workforce and succession planning, and job architecture. The ideal candidate should have strong analytical skills, experience in HR, and a proven track record in designing and scaling Talent Management programs. StackAdapt offers competitive benefits, a supportive culture, and opportunities for continuous learning.

Open Source Fullstack Engineer

Company: Arize AI

Location: Remote

Posted Feb 02, 2025

Arize is a leading AI observability and evaluation platform, aiming to improve AI applications. They are developing an open-source Typescript library and an enterprise platform, Arize Phoenix, which has gained significant traction. The company is backed by prominent investors and is committed to building world-class software. They are seeking exceptional candidates with a strong drive and commitment, offering world-class mentorship and opportunities for career growth. The role involves primary frontend and backend work, with a focus on Python, Node.js, Docker, and cloud services. The company values integrity, adaptability, intellectual horsepower, and domain-specific knowledge.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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