Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Sales Engineer (APAC)

Company: Aerospike

Location: Remote

Posted Jan 30, 2025

Aerospike, a leading real-time database provider, is seeking a sales engineer to assist in selling their products. The ideal candidate should have strong technical knowledge, excellent communication skills, and the ability to work under pressure. They will be responsible for preparing technical presentations, discussing customer needs, collaborating with sales teams, and generating sales leads. Linux experience, databases knowledge, and coding skills are required. Previous experience with Aerospike or similar databases is preferred. Aerospike is an equal opportunity employer.

COMSEC Specialist

Company: TestPros, Inc.

Location: Remote

Posted Jan 30, 2025

TestPros, a successful IT technical support company established in 1988, is seeking a full-time employee with US citizenship and a Public Trust clearance. The role involves managing classified communication systems, ensuring compliance with FIPS and government COMSEC regulations, and coordinating with government agencies. The company offers competitive benefits including medical, dental, vision insurance, 401k retirement plan, and opportunities for professional growth.

DBA

Company: Recharge

Location: Remote

Posted Jan 30, 2025

Recharge is a leading subscription platform for ecommerce brands, empowering them to manage subscriptions, create dynamic customer experiences, and evaluate business performance. They serve over 20,000 merchants and 100 million subscribers, including popular brands like Blueland, Hello Bello, LOLA, Chamberlain Coffee, and Bobbie. Recharge is recognized by Deloitte's Technology Fast 500 and is a Great Place to Work Certified company. They are currently seeking a DBA with 4+ years of experience in database design and support, proficient in SQL, and familiar with cloud platforms like GCP, AWS, or Azure. The role involves supporting database efficiency, implementing new technologies, and working with a stack including GCP, Kubernetes, CloudSQL, MySQL, PostgreSQL, Snowflake, Fivetran, Terraform, Ansible, Docker, Nginx, Redis, Elasticsearch, Python, Flask, Jinja, ES6, Vue.js, Snowflake, Looker, and Matillion. The compensation range is competitive, with a hiring range of $112,000 - $140,000 in the US and $88,000 - $110,000 in Canada. Benefits include medical, dental, vision plans, retirement plan with employer contribution, flexible time off, paid parental leave, and remote life and merchant stipends.

Associate, UM Optimization

Company: Oscar Health

Location: Remote

Posted Jan 30, 2025

Oscar Health is hiring an Associate UM Optimization to join their Optimization team. The role involves working cross-functionally with business and technical stakeholders, leading the design, optimization, and implementation of processes to support organizational goals. The candidate will report to the Manager of Process Improvement and must reside in one of the specified states. The role offers a competitive salary and benefits package, including unlimited vacation, performance bonuses, and employee benefits. The ideal candidate will have 3+ years of work experience in operations, health insurance, data analysis, engineering, or consulting, with proficiency in data software like Excel and end-to-end project management. Familiarity with process improvement methodologies such as Lean Six Sigma and Theory of Constraints is a plus. Oscar Health values diversity and equal opportunity, fostering an environment where employees can be their authentic selves.

Security Engineer

Company: Makpar

Location: Remote

Posted Jan 30, 2025

Makpar is a team of innovators and consultants offering services in cybersecurity, cloud migration, IT project management, Agile transformation, DevSecOps, and Health IT. They are a Great Place to Work™ certified company with recent awards including Fortune Top 100 Small Place to Work, Inc 5000, and Inc Best in Business. Makpar is currently seeking a Security Engineer with expertise in NIST 80053 security controls, risk and vulnerability management, and compliance with federal cybersecurity frameworks. The ideal candidate will develop and document System Security Plans, Plan of Action and Milestones, and Risk-Based Decisions, and work with developers to address security control families. Required qualifications include a minimum of 8+ years in IT, at least 5+ years in Information Security, relevant security certifications, in-depth knowledge of NIST 80053, RMF, FedRAMP, FISMA, and related federal security standards, understanding of networking, and experience with microservices-based architecture and AWS cloud platform. Makpar offers a great benefits package, excellent training, flexible work schedules, and a generous compensation package.

Senior Copywriter

Company: Lumin Digital

Location: Remote

Posted Jan 30, 2025

The Senior Copywriter at Lumin Digital is responsible for drafting original copy and editing existing content to support the company's content strategy, PR efforts, brand, product, and demand generation programs. The role requires an imaginative approach to copywriting, attention to detail, and collaboration with cross-functional teams in a fast-paced remote environment. Essential functions include writing original copy, collaborating with product, sales, client services, and other teams, editing and proofreading content, utilizing SEO principles, staying updated on content and social media best practices, and serving as a champion for the Lumin brand voice and writing style. The role offers growth opportunities and requires 10+ years of applicable writing experience, deep knowledge of content strategy, excellent writing and editing skills, interpersonal skills, time management, and organizational skills. A Bachelor's degree in Marketing, Journalism, Communications, or a related field is preferred. Lumin Digital is a trailblazer in digital banking solutions, fostering a culture of curiosity, innovation, trust, respect, and boldness.

Account Executive, Southeast - Private Sector Sales

Company: Magnet Forensics

Location: Remote

Posted Jan 30, 2025

Magnet Forensics is a global leader in digital investigative software, serving over 4000 customers in over 100 countries. They are looking for a sales professional with 5+ years of experience in a fast-paced, competitive market. The ideal candidate should have a track record of consistent quota achievement, a great understanding of complex sales processes, and technical aptitude. The role involves travel up to 30% of the time and requires residency in Atlanta, Virginia, North Carolina, South Carolina, Alabama, or Florida. Magnet Forensics offers competitive compensation, benefits, and a commitment to continuous learning and diversity.

Head of Asia Pacific

Company: Gowan Company

Location: Remote

Posted Jan 30, 2025

The Head of Asia is tasked with leading Gowan Crop Protection's growth strategy across the Asia region, which includes countries like India, China, Japan, Australia, and Vietnam. This role involves driving profitability, optimizing business structure, and building a strong product portfolio. The Head of Asia collaborates with global teams to ensure cohesive execution of strategies and long-term success. Key responsibilities include developing and implementing regional strategy, overseeing commercial operations, managing marketing and development, collaborating with global teams, ensuring regulatory coordination, promoting company culture, and providing financial and strategic oversight. The ideal candidate should have a Bachelor's degree in Agriculture Business Administration or a related field, an MBA or advanced degree is a plus. Extensive experience in agriculture or related industries, a strong commercial or operations track record, and fluency in English are required. The role involves 25-50% travel to the US and within the Asia region.

Business Development Sales Manager

Company: brightwheel

Location: Remote

Posted Jan 30, 2025

Brightwheel, a globally trusted technology brand in early education, aims to provide high-quality education for every child by enabling teachers to spend more time with students, engaging parents, and supporting small businesses in the $175 billion early education market. The company is seeking an experienced Outbound Business Development Sales Manager to lead a team of BDRs, exceed sales goals, and create a positive team culture. The ideal candidate should have at least 2 years of BDR experience, phone-based cold calling experience, and a proven track record in managing and motivating sales teams.

Senior Supply Chain Product Strategist

Company: Pigment

Location: Remote

Posted Jan 30, 2025

Pigment, founded in 2019, is a rapidly growing SaaS company offering an efficient Enterprise Performance Management platform. With over 480 employees across multiple global offices, Pigment has secured $393M in investment from top venture capital firms. The company serves notable clients like Unilever, Deliveroo, Gong, and Brex. Pigment is seeking a Supply Chain expert with 10+ years of experience and a proven track record in implementing Supply Chain Planning software. The ideal candidate should be an innovative thinker, collaborative leader, and understand both product development and client needs. Pigment offers competitive compensation, stock options, generous time off, and parental leave policies. The company culture emphasizes teamwork, continuous improvement, action, and humility.

Core AI Engineer

Company: Calix

Location: Remote

Posted Jan 30, 2025

Calix is seeking an experienced Core AI Engineer for a remote position in the US or Canada. The role involves developing and deploying end-to-end Gen AI applications, working on advanced AI solutions, and building scalable high-performance AI systems. Key responsibilities include designing production software components, developing data ingestion and pipelines, collaborating with data engineers, and automating model deployment. The ideal candidate should have a degree in Computer Science, 5+ years of AI/ML engineering experience, proficiency in deep learning frameworks, and experience with cloud platforms. Preferred skills include experience with multimodal AI systems, DevOps principles, and contributions to open-source AI projects.

ISSO

Company: TestPros, Inc.

Location: Remote

Posted Jan 30, 2025

TestPros, a successful IT technical support company established in 1988, is seeking a full-time cybersecurity professional with US citizenship and a Public Trust clearance. The role involves developing and maintaining security policies, conducting risk assessments, and providing security training. The company offers competitive benefits and is an Equal Opportunity Employer.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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