Technical Support Jobs in Remote

387,024 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Chief of Staff - Customer Experience (Remote-US)

Company: Nextech

Location: Remote

Posted Jan 30, 2025

Nextech is a leading specialty healthcare technology solutions provider. They are committed to hiring and retaining talent, offering competitive benefits and a comprehensive wellness program. The Chief of Staff - Customer Experience role is a pivotal position in their senior leadership team, focusing on strategic planning, project management, operational excellence, stakeholder alignment, team enablement, and special projects. The ideal candidate should have a Bachelor's degree, 8+ years of experience in product development, management, consulting, or operational leadership, preferably in healthcare tech. They should possess strong communication, problem-solving, and organizational skills, and have experience leading teams and fostering a culture of accountability and innovation.

SEO Manager

Company: HiBob

Location: Remote

Posted Jan 30, 2025

HiBob, a rapidly growing HR tech company, is seeking an experienced SEO Manager to join their global team. The role involves optimizing website areas for search engines, user experience, and AI platforms. The company offers competitive compensation, benefits, and pre-IPO equity, along with a flexible hybrid working model and various perks like a work from home allowance, sick leave payment, and social impact days. HiBob values individuality and authenticity, creating an inclusive work environment for its 'Bobbers'.

Cloud Security Engineer

Company: HiBob

Location: Remote

Posted Jan 30, 2025

The job posting is for a cloud security specialist role with a focus on AWS, Azure, or GCP. The ideal candidate should have 23 years of experience in cloud environments, expertise in securing cloud-based applications and infrastructure, and strong communication skills. The role requires working in the NYC office 23 days a week. The company offers competitive compensation, benefits, and pre-IPO equity. The company culture is collaborative, fun, and focused on growth and performance. The role includes a base salary ranging from $119,000 to $161,000 per year, with a 30% variable compensation component based on revenue targets.

Manager, Software Development

Company: Matterport

Location: Remote

Posted Jan 30, 2025

Matterport is seeking a Sr Manager Software Development to lead teams in delivering product innovations, building scalable products, and fostering an inclusive team culture. The ideal candidate should have a BS in Computer Science, 5+ years of experience leading software engineering teams, and 8+ years of experience developing cloud platforms. The role involves working closely with product and design teams, setting team direction, and staying current with market trends. The US on-target salary range is $140500 to $208500 + equity + benefits.

Software Engineer II

Company: YCharts

Location: Remote

Posted Jan 30, 2025

YCharts, a leading wealth management company, is seeking a Python developer with Django experience to work on complex backend features. The role involves writing code and unit tests, using tools like Airflow and pandas, and collaborating with other engineers to build a world-class financial research platform. The company offers competitive benefits including weekly lunch credits, premium beverages, team activities, and a hybrid schedule. YCharts has been recognized as a top fintech company to work for by various publications.

Director, Mid-Market Sales (B2B Sales Experience Required)

Company: Expert Institute

Location: Remote

Posted Jan 30, 2025

Expert Institute, a leading expert consulting and insights platform established in 2010, is seeking a sales professional with 5-10 years of experience in B2B sales, preferably selling to law firms. The role involves driving new business, building relationships, and leveraging resources to close deals. The company offers a winning mindset, exceptional tools, and resources for trial attorneys, and a strong reputation in the industry.

Head of Deal Desk

Company: HiBob

Location: Remote

Posted Jan 30, 2025

HiBob, a rapidly growing HR platform, is seeking a leader for its Deal Desk team. The role involves closing deals, managing pricing strategy, and leading a global team. The ideal candidate should have a finance or business degree, 8+ years of experience in deal desk or sales operations, and proficiency in Salesforce. HiBob offers competitive compensation, benefits, and pre-IPO equity, along with a flexible hybrid working model and various perks like social impact days, wellness benefits, and a dog-friendly environment.

Tech Support Specialist

Company: Rarible

Location: Remote

Posted Jan 30, 2025

Rarible is seeking a Tech Support Specialist to focus on B2C retail customers, ensuring they have the best possible experience. The role involves customer-centric support, building relationships, collaborating cross-functionally, creating and maintaining a knowledge base, identifying trends, and monitoring KPIs. The ideal candidate should have customer support experience, strong communication skills, Zendesk familiarity, FAQ and content moderation skills, data and KPI awareness, tech curiosity, and be a team player. Joining Rarible offers the opportunity to shape the future of NFTs and Web3, professional growth, a collaborative culture, meaningful impact, and wellbeing benefits.

VP & Sr Director, Technology - USRM Small Commercial

Company: Liberty Mutual Insurance

Location: Remote

Posted Jan 30, 2025

The text describes a Senior Director role at Liberty Mutual, responsible for driving technology strategy and software engineering for the Small Commercial Lines product portfolio. The role involves partnering with business and technology leaders, driving product updates, and enabling rapid delivery of products. The Senior Director will also lead the advancement of modern software engineering best practices, grow and develop a high-performing diverse engineering organization, and unleash innovation and teamwork. The role requires a Bachelors or Masters Degree in a technical or business discipline, in-depth knowledge of IT concepts and small commercial insurance business operations, and advanced knowledge of management concepts. Liberty Mutual is recognized as a Great Place to Work and offers benefits supporting employee life and wellbeing.

Senior Social Media Specialist

Company: Attentive

Location: Remote

Posted Jan 30, 2025

Attentive is an AI-powered mobile marketing platform that enables brands to personalize consumer engagement, driving higher recurring revenue and maximizing campaign performance. The platform activates real-time data from multiple channels and advanced AI to personalize content, tone, and timing. Attentive has been recognized by Deloitte's Fast 500, LinkedIn's Top Startups, and Forbes Cloud 100. They are looking for a Senior Social Media Specialist to create engaging content that demonstrates their platform's impact on the mobile marketing space. The ideal candidate should have 3+ years of experience in social media management, a proven track record of creating high-performing content, and strong written and verbal skills.

Statement of Health Reviewer

Company: MetLife

Location: Remote

Posted Jan 30, 2025

The Variable PartTime VPT SOH Reviewer position involves tasks such as data entry, phone answering, and vendor assistance. Key responsibilities include identifying missing information, ensuring proper grammar, interpreting customer provisions, and communicating professionally. Essential skills include data entry experience, high school diploma, and the ability to work in a team. MetLife offers competitive benefits and is recognized as a top workplace. The salary range is $20 hourly.

Staff Software Engineer, AI

Company: GoodLeap

Location: Remote

Posted Jan 30, 2025

GoodLeap, a technology company specializing in financing and software for sustainable solutions, is seeking a highly experienced Staff Engineer with expertise in AI and Machine Learning. The role involves driving the architectural vision for the AI enterprise platform, ensuring scalability, reliability, and high performance. The ideal candidate will lead the design and development of large-scale mission-critical AI systems, provide technical leadership, and mentor engineers. Required skills include 8+ years of software engineering experience, expertise in AI/ML, and proficiency in Node.js, TypeScript, and Python. Bonus points for experience in FinTech or highly regulated industries.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages