Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Salesforce Administrator

Company: Comply

Location: Remote

Posted Jan 30, 2025

COMPLY is a high-growth organization that provides compliance solutions to over 7000 clients globally. They offer a comprehensive benefits package, including full medical, dental, and vision coverage, unlimited PTO, and remote work flexibility. They are seeking a detail-oriented Salesforce Administrator to manage and optimize their Salesforce platform, ensuring data integrity and supporting teams in leveraging Salesforce to achieve business goals.

Channel Sales Executive - Video Security & Access Control (Roanoke, VA - Charleston, WV)

Company: Motorola Solutions

Location: Remote

Posted Jan 30, 2025

Motorola Solutions is a global company that focuses on creating critical communications, video security, and command center technologies to enhance safety in communities, schools, hospitals, and businesses. The Channel Sales Executive role involves developing new business, meeting revenue quotas, promoting Avigilon products, and creating a healthy sales funnel. The position requires 4+ years of technical solutions sales experience, strong technical acumen, and the ability to accurately forecast revenue. The company offers a competitive base salary range, incentive bonus plans, medical benefits, 401K with company match, and more. Motorola Solutions is committed to an inclusive and accessible recruiting experience.

Sales Area Manager (London, Essex -Chelmsford, Hertfordshire -Watford)

Company: Xero

Location: Remote

Posted Jan 30, 2025

Xero is a user-friendly platform designed to aid small businesses and their accounting advisors in growth and success. The company's purpose is to make life better for people in small businesses, their advisors, and communities worldwide. Xero aims to make running a business beautiful by enhancing efficiency, connecting small businesses with big business technology, and fostering a supportive community. The role involves growing and developing Xero's commercial relationships with accountants and bookkeepers, managing sales and account management relationships, and driving revenue and subscription growth. Success in this role is measured by meeting monthly targets, maintaining high activity levels, converting accounting partners to Xero's solutions, and collaborating with the technical team to present end-to-end accounting workflow solutions.

Sr. Social Media Specialist

Company: Lyra Health

Location: Remote

Posted Jan 30, 2025

Lyra Health is seeking a creative and results-driven social media senior specialist to join their team. The role involves managing social media content and campaigns, building brand presence, and fostering engagement within the mental health community. The ideal candidate is a talented writer with a passion for mental health, understanding of individual identity, and experience in social media marketing across diverse industries.

Technical Product Manager III

Company: Rackspace Technology

Location: Remote

Posted Jan 30, 2025

The Private Cloud PVC Engineering team at Rackspace Technology is seeking a skilled Technical Product Manager with a passion for modern web development standards. The TPM will ensure the stability and security of Rackspace's products and solutions, provide high-level technical support, and apply creative problem-solving techniques. The role involves working with cutting-edge applications, prioritizing features, and driving project progress. The ideal candidate should have 8+ years of experience, with a minimum of 5+ years as a Technical Product Manager in an Engineering or Automation Team. They should be well-versed in the product development life cycle, Agile/Scrum methodologies, and have experience in web application development, UI/UX, content management, and API knowledge. Strong communication skills, both written and verbal, are essential. Additional desirable skills include multi-cloud experience, especially AWS DevOps knowledge, and experience in conducting AB Testing, SIT, and product testing analysis.

Senior Engineer II, Payments

Company: TrueML

Location: Remote

Posted Jan 30, 2025

TrueML is a mission-driven financial software company that uses machine learning to provide personalized, digital-first experiences for distressed borrowers. The company aims to make debt collection empathetic and customer-focused. As a Senior Engineer II on the payments team, the candidate will develop and extend the payments platform infrastructure, working with payment processing partners to offer more options for consumers. The ideal candidate will have 5+ years of software development experience, proficiency in GoLang, and experience with AWS Lambda architecture. TrueML values diversity and inclusion, promoting a dynamic team of subject matter experts passionate about change.

Senior Software Engineer

Company: Imprivata

Location: Remote

Posted Jan 30, 2025

Imprivata is seeking a Senior Software Engineer for a remote opportunity based in Costa Rica. The role involves improving product quality and performance, designing and maintaining APIs, debugging production issues, and working with cross-functional teams. The ideal candidate should have 7+ years of experience in complex software systems, strong coding skills in Java or C, and familiarity with enterprise applications. Imprivata offers a top-notch work environment, developmental opportunities, and a competitive total rewards package.

Sr. Data Analyst (Data Management Team) (No Reporting)

Company: F&G

Location: Remote

Posted Jan 30, 2025

FampG is seeking a Senior Data Analyst for Data Management. The role involves working independently to solve data problems, collaborating with business experts to analyze and utilize data, and determining data and transformation needs for project deliveries. The ideal candidate should have a Bachelor's degree in a relevant field, extensive experience in data mapping and business process analysis, and proficiency in SQL and ETL mapping tools. Strong analytical, critical thinking, and problem-solving skills are required, along with the ability to manage multiple tasks and deadlines. The company offers a flexible work environment with in-office, hybrid, and remote work arrangements.

Senior Microsoft Engineer

Company: AHEAD

Location: Remote

Posted Jan 30, 2025

AHEAD is a company that specializes in digital transformation, leveraging cloud infrastructure automation, analytics, and software delivery. They prioritize creating a culture of belonging, valuing diversity and inclusion. They are currently seeking a Senior Microsoft Engineer to manage and support clients' Microsoft-based IT infrastructure and services. The role involves providing advanced support for various Microsoft technologies, designing and implementing solutions, leading troubleshooting efforts, and staying updated with the latest Microsoft technologies. The company offers competitive benefits and a positive work environment.

Staff Product Designer

Company: Foxglove

Location: Remote

Posted Jan 30, 2025

Foxglove, a remote-only company with staff in the US and Australia, is seeking a Staff Product Designer with 6+ years of experience. The role involves collaborating with senior leaders, engineers, and product managers to streamline and scale web and desktop applications. The designer will focus on enhancing the user experience for robotics engineers, designing end-to-end user experiences, and advocating for core users. The ideal candidate should have a portfolio showcasing high-quality UI and UX work, proficiency in Figma, and experience using qualitative and quantitative data to inform design decisions. Foxglove offers a competitive salary, remote work, a monthly remote budget, competitive equity, medical insurance, 401k matching, and all-expenses-paid company offsites.

Data Scientist II

Company: TrueML

Location: Remote

Posted Jan 30, 2025

TrueML is a mission-driven financial software company that uses machine learning to provide personalized digital experiences for distressed borrowers. They are seeking a highly skilled Data Scientist to join their team, focusing on data-driven decision-making and improving the collections process. The role involves leading projects, applying machine learning skills, and collaborating with stakeholders. TrueML values diversity and inclusion, offering unlimited PTO and medical benefits.

Manager, Derivatives Investments

Company: F&G

Location: Remote

Posted Jan 30, 2025

The Manager Investments Derivatives role involves supporting and monitoring the company's interest rate derivatives, enhancing yield, and improving the Asset-Liability Management duration profile. The role requires developing interest rate derivative strategies, managing the derivatives portfolio, analyzing financial markets, and collaborating with various teams. The ideal candidate should have a Bachelor's degree in a relevant field, successful attainment of CFA or ASA, 7+ years of investments hedging experience, and 5+ years of experience in interest rate derivatives. Strong technical, analytical, and communication skills are required, along with proficiency in Microsoft Excel, VBA, SQL, and Tableau. The role involves project management, problem-solving, and teamwork, with some travel required.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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