Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

IT Engineer

Company: Sidecar Health

Location: Remote

Posted Jan 26, 2025

Sidecar Health is a mission-driven company aiming to redefine health insurance by making it affordable and accessible for everyone. They seek an IT Engineer to enhance IT and InfoSec Operations, improve user experience, and collaborate with various teams. The ideal candidate should have 3+ years of IT experience, proficiency in managing multiplatform environments, strong analytical skills, and excellent communication abilities. The role offers a competitive salary, comprehensive benefits, and the opportunity to make a significant impact in transforming healthcare in the US.

Sales Systems Engineer- Dallas

Company: Infinera Corporation

Location: Remote

Posted Jan 25, 2025

Infinera is offering a Sales Systems Engineer position with a base pay range of $743,000 to $1381,000. The role involves managing customer requirements, articulating product solutions, supporting technical presentations, and developing long-term customer relationships. The ideal candidate should be self-driven, have presentation skills, and be familiar with Infinera products. Infinera is an equal opportunity employer.

Senior Customer Experience Manager

Company: Q2

Location: Remote

Posted Jan 25, 2025

Q2 is a global provider of mobile banking platform and technology solutions, serving over 22 million end users across 1300 financial institutions and fintech clients. The company is passionate about its mission to build strong, diverse communities by strengthening their financial institutions. Q2 invests in its employees' growth and development through ongoing learning opportunities, mentorship programs, and meaningful leadership relationships. The company also fosters a fun work environment with events like an annual Dodgeball for Charity. Q2 is currently seeking a Client Experience Manager to ensure client satisfaction, cultivate future projects, and maintain respectful relationships with clients. The role requires a Bachelor's degree, 12+ years of experience, and Q2 banking or software experience. The position offers a competitive salary, flexible time off, and various benefits, including health insurance, parental leave, and community volunteering programs.

Product Marketing Manager

Company: Vivi

Location: Remote

Posted Jan 26, 2025

Vivi is a wireless screen mirroring and digital signage tool designed for education, aiming to enhance collaboration, control, and creativity in classrooms. With over 825,000 teachers and students using it worldwide, Vivi is committed to providing tangible solutions to the education industry. The Product Marketing Manager role involves developing and executing go-to-market strategies, product positioning, messaging, market insights, competitive analysis, product launches, and sales enablement. The ideal candidate should have a bachelor's degree in marketing, business, education, or a related field, with 5+ years of experience in product marketing. Strong understanding of the education technology industry, market trends, and proven track record of successful go-to-market strategies for digital products are required. Bonus points for prior experience in EdTech startups or K12 teaching. Vivi offers learning and development funds, wellness programs, competitive benefits, volunteer opportunities, and birthdays off.

Engagement Coordinator

Company: ReUp Education

Location: Remote

Posted Jan 25, 2025

ReUp Education, founded in 2015, is a unique organization dedicated to helping colleges and universities reenroll students who have stopped out. They have reenrolled nearly 21,000 students and recaptured over $139 million in tuition for their partners. The company is currently seeking an Engagement Coordinator to build relationships with students, engage them to determine if returning to school is the best option, and support Success Coaches. The role involves working remotely, establishing rapport with students, multitasking, and maintaining professional maturity. ReUp offers a comprehensive benefits package, including medical, dental, vision insurance, flexible time off, and a 401k plan. The company values teamwork, results, constant learning, diversity, equity, and inclusion, and fosters a joyful work environment.

Recruiter (Oil & Gas, Upstream)

Company: Workrise

Location: Remote

Posted Jan 26, 2025

Workrise is seeking a motivated Upstream Recruiter with 3+ years of recruitment experience, preferably in the oil and gas industry. The ideal candidate will have substantial knowledge of recruiting tools, ATS platforms, and sourcing techniques. They will be responsible for identifying, attracting, and hiring top talent for upstream oil and gas roles. The role involves building and maintaining a strong pipeline of qualified candidates, ensuring timely communication, staying informed about industry trends, and recruiting potential candidates outside of Workrise. The position is exempt and reports directly to the Upstream Recruiting Manager. Workrise's recruiting team is dedicated to connecting skilled professionals with opportunities that empower their careers and support the success of clients. The company is committed to innovation, collaboration, and building strong relationships with both team members and candidates.

Higher Education Sales Executive

Company: Mantra Health

Location: Remote

Posted Jan 25, 2025

Mantra Health, an award-winning digital mental health provider for colleges and universities, is seeking a Higher Education Sales Executive. The role involves designing and implementing a sales strategy, leading business efforts across a region, and establishing long-term client relationships. The ideal candidate should have experience selling into higher education, complex solution sales, and a proven track record of achieving sales goals. Mantra Health offers competitive benefits, including equity, medical coverage, flexible work location, unlimited PTO, and more. The salary for this role is $100k-$120k with an OTE of $200k-$240k.

Senior Frontend SDK Engineer

Company: Wormhole Labs (wormholelabs.xyz)

Location: Remote

Posted Jan 26, 2025

Wormhole Labs, a blockchain technology company, is seeking a Senior Frontend Engineer with 3+ years of experience in building production-grade SDKs. The ideal candidate will contribute to the development of Wormhole TypeScript SDK, Wormhole Connect, and other open-source frontend components. They will collaborate with cross-functional teams, follow secure frontend development practices, and stay updated with web3 development trends. The company offers a competitive salary, restricted token units, unlimited time off, and a flexible work environment.

Project Manager II - Data

Company: ReUp Education

Location: Remote

Posted Jan 25, 2025

ReUp Education, founded in 2015, is a unique organization dedicated to helping colleges and universities reenroll students who have stopped out. They have successfully reenrolled nearly 28,500 students and recaptured over $139 million in tuition for their partners. The company is currently seeking a Project Manager II to lead state-focused initiatives, drive organizational growth, and manage cross-functional teams. The ideal candidate will have a Bachelor's degree, 46+ years of experience in project management, analytics, or a related field, and advanced analytical skills. ReUp Education offers comprehensive benefits, including health insurance, flexible time off, and a remote work environment. The company values teamwork, results, constant learning, agency, diversity, equity, and inclusion, and joy in the workplace.

Staff Software Engineer (Backend)

Company: Prefect

Location: Remote

Posted Jan 26, 2025

Prefect is a remote-first company seeking a Staff Backend Engineer with extensive experience in backend engineering, web applications, and distributed systems. The role involves architecting, maintaining, and scaling the SaaS platform, leading technical decision-making, and mentoring developers. The company offers top-notch benefits, including remote work, equity, 401k with company match, unlimited PTO, and comprehensive insurance. Prefect is committed to belongingness and equal opportunity, ensuring mutual power, access, and opportunity among all groups and individuals.

Analyst - Product Operations

Company: Holman

Location: Remote

Posted Jan 25, 2025

Holman, a family-owned global automotive services organization, is hiring an Analyst for Product Operations. The role involves data analysis, process optimization, collaboration with cross-functional teams, product performance monitoring, data quality management, ad-hoc analysis, and automation. Qualifications include a degree in Data Science, Statistics, Business Analytics, Computer Science, Economics, or a related field, proficiency in SQL, data visualization tools, and programming languages for data analysis. Experience in a data analyst role, preferably in a product operations or product management environment, is required. Holman offers comprehensive benefits, including health, vision, dental, life and disability insurance, 401k with company match, and paid time off.

Data Engineer

Company: Sidecar Health

Location: Remote

Posted Jan 26, 2025

Sidecar Health is a mission-driven company aiming to redefine health insurance by making it affordable and accessible for everyone. They are seeking a Data Engineer to build and maintain their data infrastructure, using cutting-edge tools and technologies. The ideal candidate will have a Masters degree in Computer Science or a related field, 1+ years of experience in a related role, and proficiency in SQL, Python, and data modeling. They will be responsible for building ETL jobs, transforming data, and creating reports and dashboards. The company offers competitive compensation, benefits, and the opportunity to make an impact at a rapidly growing company.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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