Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Product Management Director, Core Services

Company: Chainlink Labs

Location: Remote

Posted Jan 26, 2025

Chainlink Labs, a leading developer of Chainlink, a decentralized computing platform, is seeking a Director of Product Management for its Core Services. The ideal candidate will lead the strategic direction of Chainlink's developer-focused services, collaborate with cross-functional teams, and manage key stakeholder relationships. The role involves developing product vision, mentoring a team, engaging with users, influencing executive leadership, and driving product innovation and market expansion. Requirements include a relevant degree or extensive experience in technical product management, preferably in blockchain or decentralized infrastructure, and the ability to work in a global remote-first environment.

Enterprise Account Executive - Ecommerce

Company: Pipe17

Location: Remote

Posted Jan 26, 2025

Pipe17 is seeking an Ecommerce Enterprise Account Executive for a remote US-based position. The role involves developing and executing a strategic sales plan to achieve revenue goals, tracking pipeline in Hubspot, and identifying high-value opportunities. The ideal candidate is a high achiever with at least 3 years of full-cycle closing experience, comfortable with ambiguity, and able to work autonomously. They should have experience in digital B2B or eCommerce fulfillment, co-selling with partner organizations, and excellent communication skills. The role offers a competitive salary, comprehensive benefits, and the opportunity to contribute to a high-potential startup in a hot market space.

Lead Developer Relations Engineer

Company: Offchain Labs

Location: Remote

Posted Jan 26, 2025

Offchain Labs is a company committed to leading a movement in blockchain technology, aiming to create a decentralized, secure, and transparent future. They are looking for innovative thinkers and doers to join their team and contribute to their flagship product, Arbitrum One, which is a dominant force in Ethereum scaling. The company is expanding its team following successful funding rounds and offers a remote-first global workforce with various perks. They emphasize diversity, equity, inclusion, and belonging, striving to create a welcoming and supportive workplace for all employees.

Quality Assurance Engineer (f/m/x) - remote

Company: refurbed

Location: Remote

Posted Jan 26, 2025

The company is a fast-growing marketplace for refurbished products, recognized as a top employer in the DACH region. They are looking for an experienced Quality Assurance Engineer with a focus on automated testing and process improvement. The company values a fact-based decision-making culture, personal and professional development, and work-life balance. They offer remote work, office work in Vienna, and opportunities for training and workshops.

Software Engineer II, Open World Perception

Company: Latitude AI

Location: Remote

Posted Jan 26, 2025

Latitude AI is a subsidiary of Ford Motor Company, developing a hands-free, eyes-off driver assist system for next-generation vehicles. The company is dedicated to making driving safer, less stressful, and more enjoyable. The Perception Anomaly and OpenWorld Detection team focuses on detecting and handling open-world vocabulary objects and identifying scenarios outside the vehicle's known operational domain. The team integrates and evaluates these systems, working closely with systems engineering to ensure safety. The role involves developing innovative solutions for anomaly detection, collaborating with internal and external stakeholders, championing safety and quality standards, and staying updated with emerging trends. The ideal candidate has a degree in Computer Science, ECE, Robotics, Physics, Mathematics, or a related field, with 2+ years of experience in computer vision, machine learning, deep learning, and C++ or Python software development.

Staff Product Manager

Company: Rise8

Location: Remote

Posted Jan 26, 2025

Rise8 is a company that is transforming the United States Government by focusing on employee experience and using next-level tech and collaboration. They offer competitive pay, benefits, and a unique culture. They are looking for a Product Manager with 10+ years of experience in various business settings, strong communication skills, and experience in agile and devops methodologies. The role involves teaching clients about product management best practices, leading balanced product teams, and ensuring project success and client satisfaction. Rise8 offers a flexible schedule, premium insurance, a 401k match, paid time off, education and training benefits, a home office budget, a wellness budget, and a MacBook Pro. The annual salary range is $156,696 - $235,044. US citizenship is required for this role.

Enterprise Account Executive - Position Located in Washington, D.C.

Company: Red Canary

Location: Remote

Posted Jan 26, 2025

The job posting is for an experienced Enterprise Account Executive with a passion for technology, located in the Washington DC metro area. The role involves prospecting into large companies, negotiating terms, managing customer expectations, and driving sales bookings for Managed Security Services. The ideal candidate has a track record of exceeding sales targets, strong communication skills, and experience selling sophisticated solutions to senior executives. The base salary is $137,500 - $160,000 per year with a total estimated on-target earnings of $275,000 - $320,000, plus commission and potential stock options.

Analyst Test Engineer

Company: Duck Creek Technologies

Location: Remote

Posted Jan 26, 2025

Duck Creek Technologies is a leading provider of intelligent solutions for the property and casualty insurance industry. They offer modern SaaS solutions that enable insurers to run agile, intelligent, and evergreen operations. The company is committed to authenticity, purpose, and transparency, and believes in making insurance accessible to individuals and businesses. Duck Creek is currently seeking an Associate Test Engineer to plan and execute test scripts, ensuring successful signoff of upgraded client applications. The role involves acquiring skills in test engineering, designing and executing comprehensive test scripts, and collaborating with developers and client testing teams. The company values effective communication, collaboration, problem-solving, accountability, adaptability, and integrity.

Enterprise Account Executive - Position Located in Eastern PA/New Jersey

Company: Red Canary

Location: Remote

Posted Jan 26, 2025

The job posting is for an experienced Enterprise Account Executive with a passion for technology. The role involves prospecting into large companies, negotiating terms, managing customer expectations, and driving sales bookings. The ideal candidate should have a track record of exceeding sales targets, strong communication skills, and experience selling sophisticated solutions to senior executives. The base salary is $137,500 - $160,000 per year with a total estimated on-target earnings of $275,000 - $320,000. The role is located in Eastern PA or New Jersey with an application deadline of January 10, 2025.

Enterprise Account Executive - Northeast

Company: Axonius

Location: Remote

Posted Jan 26, 2025

Axonius is seeking an experienced Enterprise Account Executive with a strong hunter mentality and track record of success in closing sales roles. The role involves creating and executing a comprehensive regional territory strategy, building strong channel partner relationships, and qualifying opportunities using value-based selling techniques. The ideal candidate should have a conceptual understanding of security and IT solutions, strong negotiation skills, and excellent written, verbal, and presentation skills. Axonius offers a competitive salary, stock options, and attractive benefits, with an annual on-target earnings range of $280,000-$300,000 USD. The company is committed to fair and equitable compensation packages and fosters a diverse and inclusive workplace.

Vice President, Revenue Enablement

Company: Cloudflare

Location: Remote

Posted Jan 26, 2025

The job posting is for a VP of Revenue Enablement position at Cloudflare. The role involves empowering the global sales organization with necessary knowledge, skills, tools, and processes to enhance sales velocity and productivity. The candidate will lead the Global Sales Enablement organization, ensuring the sales team and partners are well-equipped with content, training, and resources to sell Cloudflare's products effectively. The role requires setting a vision, operating model, and roadmap for sales and technical enablement, aligning with executive and GTM teams. The candidate will develop and implement enablement programs and tools, manage a high-performing team, and provide thought leadership in enablement methods and delivery systems. Desirable skills include strong communication, 15+ years of experience in enablement and sales, people management, and expertise in learning management systems.

Data Quality Coordinator

Company: cBEYONData

Location: Remote

Posted Jan 26, 2025

cBEYONData is hiring a Data Quality Coordinator for a multiyear SAP S4 HANA modernization project. The role involves coordinating data cleansing, reviewing data input templates, working with stakeholders, and reporting on data integration processes. The ideal candidate should have a DoD Secret security clearance, a bachelor's degree, 3+ years of experience, strong analytical skills, and proficiency in data management tools. Preferred qualifications include experience with large-scale government ERP implementations, Department of Defense Army experience, and familiarity with Agile principles.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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