Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

GlobalVetLink Vice President of Sales

Company: ASG

Location: Remote

Posted Jan 24, 2025

GlobalVetLink, a rapidly growing B2B SaaS company, is seeking a hands-on VP of Sales to lead its Sales and Success teams. The role involves executing both tactical and strategic sales operations, driving efficiency, accuracy, and peace of mind for clinic staff. Key responsibilities include achieving sales and margin targets, tracking and analyzing sales KPIs, and optimizing the customer journey through data-driven insights. The ideal candidate should have 10+ years of experience in high-visibility B2B SaaS sales leadership, a proven track record of scaling high-performing sales teams, and expertise in sales operations, forecasting, and performance management.

Business Analyst

Company: Synapse Health

Location: Remote

Posted Jan 24, 2025

Synapse Health, founded in 2016, is revolutionizing the DME industry with tech-based solutions. They are seeking a detail-oriented Business Analyst to bridge business needs and technical solutions, analyze processes, and drive data-driven decisions. The ideal candidate will have a Bachelor's degree, 3+ years of experience in a similar role, and proficiency in tools like Excel, SQL, and data visualization platforms. Synapse Health offers professional growth opportunities, a healthy work-life balance, and comprehensive benefits.

Creative Director

Company: Rise8

Location: Remote

Posted Jan 24, 2025

Rise8 is a company that is transforming the United States Government by prioritizing employee experience and offering competitive pay, benefits, and growth opportunities. They emphasize continuous impact through next-level tech and collaboration, creating a culture that values kindness and empathy. Rise8 is currently seeking a Creative Director to build and scale the CEO's brand and Rise8's position as a leader in continuous delivery through compelling storytelling and high-impact content.

Senior Staff Software Engineer, Storage

Company: Reddit

Location: San Francisco, CA / Remote

Posted Jan 24, 2025

Specialist, Specialty

Company: Synapse Health

Location: Remote

Posted Jan 24, 2025

Synapse Health, founded in 2016, is revolutionizing the DME industry with tech-based solutions. They are seeking a Specialist Specialty to manage escalations, support operational workflows, and ensure high service standards. The role involves resolving escalations, collaborating with cross-functional teams, and contributing to operational efficiency. The ideal candidate should have a Bachelor's degree in Healthcare Administration or a related field, 23+ years of healthcare operations experience, strong organizational and problem-solving skills, and excellent communication skills. Synapse Health offers professional growth opportunities, a healthy work-life balance, and comprehensive benefits.

Strategic Account Executive

Company: Mark43

Location: Remote

Posted Jan 24, 2025

Mark43, a SaaS company specializing in public safety software, is expanding its sales team and seeking Sales Account Executives. The ideal candidate should be passionate about law enforcement technologies, have a deep understanding of SaaS solutions, and possess meticulous organizational skills. The role involves pursuing and closing midmarket sales, understanding client needs, and managing multiple sales pursuits. Mark43 offers growth opportunities, collaboration with various teams, and a commitment to inclusivity and public safety.

Account Executive

Company: Mark43

Location: Remote

Posted Jan 24, 2025

Mark43, a SaaS company specializing in public safety software, is hiring an Account Executive to promote their products and secure new contracts with government agencies. The role involves solution-based selling, attending trade shows, and managing multiple sales pursuits. The ideal candidate should have a passion for law enforcement, strong organizational skills, and a proven track record in enterprise Public Sector SaaS sales. Mark43 offers a collaborative work environment, growth opportunities, and a commitment to public safety.

Associate Director, SAP Sales Specialist

Company: Kyndryl

Location: Rome, Italy / Remote

Posted Jan 24, 2025

Solutions Engineer (Government Accounts)

Company: Mark43

Location: Remote

Posted Jan 24, 2025

Mark43 is expanding its hiring to multiple countries and states, including Canada, the UK, and 40 US states. The company is seeking a Solutions Engineer to collaborate with various internal teams and play a crucial role in the Sales department. The ideal candidate should have 5+ years of enterprise software sales experience, preferably in the government and public safety sector. The role involves business development, sales, tech services, deployments, and understanding the product roadmap. Mark43 offers opportunities for career growth, working on mission-critical software, and a collaborative team environment. The company is committed to diversity and inclusion, and all qualified applicants will receive equal consideration.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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