Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior Manager, Technical Accounting

Company: Equinix, Inc

Location: Redwood City, CA / Remote

Posted Jan 24, 2025

Senior Manager, Process Excellence

Company: Affirm

Location: Remote

Posted Jan 24, 2025

Affirm is seeking a Senior Manager of Process Excellence with extensive experience in project management, continuous improvement, and product operations. The role involves leading a team to develop and implement impactful programs, ensuring efficient and effective customer experiences. Key responsibilities include acting as a liaison for internal and external partners, employing a data-driven approach to decision-making, and driving the end-to-end lifecycle of product changes. Affirm offers competitive compensation, comprehensive benefits, and a remote-first work environment.

Project Manager - Neurology

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

The job involves managing clinical trials from start to finish, coordinating with various departments and vendors, ensuring project deliverables meet customer expectations, and working closely with finance and legal for financial and contractual aspects. The role requires strong project management skills, financial acumen, negotiation techniques, and the ability to lead and motivate teams. A Bachelor's degree or equivalent with relevant experience is required, along with proficiency in automated systems and cross-cultural awareness. The position involves independent travel up to 20% and working in non-traditional environments.

Associate Consulting Engineer - Managed Services Monitoring

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW offers a rewarding career opportunity for IT professionals, emphasizing collaboration, innovation, and personal growth. As an Associate Consulting Engineer (ACE), you'll work alongside industry-leading experts, gain valuable skills, and participate in a best-in-class training program. The role involves partnering with customers, improving monitoring tools, and contributing to solution design. CDW values diversity, fostering an inclusive environment that encourages individuality and professional development. The company provides comprehensive benefits and a supportive culture, making it an excellent choice for those passionate about technology and committed to customer success.

Software Engineer

Company: Arcadia

Location: Remote

Posted Jan 24, 2025

Arcadia is a mission-driven company dedicated to transforming healthcare by aggregating diverse data into a unified fabric for health. The role involves working with engineering teams to triage and remediate software product issues, develop enhancements, and participate in Scrum rituals. Success in this role includes gaining a working understanding of the products, acquiring facility with troubleshooting techniques, and improving observability of the software. In 12 months, the ideal candidate will have expertise in two or more software products, mentor new team members, and identify high priority items. The role offers opportunities for personal and professional development in a flexible, remote-friendly environment.

Account Executive, Enterprise, DACH

Company: Atlassian

Location: Paris, France / Remote

Posted Jan 24, 2025

Manager, IT Audit

Company: Pathward

Location: Remote

Posted Jan 24, 2025

Pathward is a hybrid remote-office company dedicated to growing talent anywhere, with onsite locations in Sioux Falls, Scottsdale, Troy, Franklin, and Dallas. They are a financial empowerment company working with innovators to increase financial availability, choice, and opportunity for all. Pathward is seeking an IT auditor to perform a variety of tasks, including information technology audits, IT SOX testing, and assisting with operational financial and compliance audits. The role involves working closely with IT audit management, understanding and applying audit methodology, leading IT audits, performing risk assessments, and identifying opportunities to reduce risk and improve operational efficiency. The ideal candidate will have a Bachelor's degree, 5+ years of experience, and the ability to quickly understand and apply new technical concepts.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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