Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior Software Engineer II, AI Research

Company: Formation Bio

Location: Remote

Posted Jan 24, 2025

Formation Bio, a tech and AI-driven pharma company, is seeking a Senior Software Engineer for its Applied AI Research squad. The role involves integrating cutting-edge AI technologies into the drug development pipeline, focusing on developing practical AI solutions like Machine Learning Models and Large Language Models (LLMs). The engineer will lead the design and implementation of these AI-driven systems, collaborating with a multidisciplinary team. The company, backed by prominent investors, aims to revolutionize the pharma industry by accelerating all aspects of drug development and clinical trials.

Enterprise Consulting Architect- Cyber Resilience & Zero Trust

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, is seeking a seasoned Enterprise Security Architect with expertise in cyber resilience and zero trust architectures. The role involves designing tailored security solutions, engaging with clients, and providing strategic advice. Candidates should have a degree in Computer Science or related field, professional security certification, and at least 10 years of experience in information security. CDW values trust, connection, and commitment, offering a supportive work environment with opportunities for growth and learning.

Principal FSA

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, is seeking a Senior National Security Solution Architect (SSA) for a field-based technical pre-sales role. The role involves developing comprehensive security solutions for CDW customers, providing consultative guidance, and fostering strategic relationships to drive business growth. Key responsibilities include being a Subject Matter Expert (SME) in cloud security programs, addressing complex customer problems, collaborating with delivery teams, and offering consultative guidance. Required qualifications include a Bachelor's Degree, minimum of five years in technical pre-sales or post-sale delivery, and extensive cloud expertise, cybersecurity knowledge, and compliance understanding. The role demands strong problem-solving skills, customer focus, sales acumen, and project management abilities.

Associate Consulting Engineer- Azure

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW offers a best-in-class training program for Associate Consulting Engineers (ACEs). ACEs will participate in a milestone-based program, gaining valuable on-the-job skills and collaborating with top technology professionals. The role involves driving architecture and delivering customer solutions on the Microsoft Azure Platform, participating in pre-sales activities, planning, design, implementation, operations, and consulting. CDW values collaboration, integrity, inclusivity, and personal growth, providing opportunities for hands-on experience with leading-edge technology and career advancement. The ideal candidate should have a degree in a relevant field, practical experience, and certifications. CDW is a Fortune 200 leader committed to fostering an environment that supports work-life balance and professional development.

Associate Consulting Engineer- Azure

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW offers a best-in-class training program for Associate Consulting Engineers (ACEs). ACEs will participate in a milestone-based program, gaining valuable on-the-job skills and collaborating with top technology professionals. The role involves driving architecture and delivering customer solutions on the Microsoft Azure Platform, participating in pre-sales activities, planning, design, implementation, operations, and consulting. CDW values collaboration, integrity, inclusivity, and personal growth, providing opportunities for hands-on experience with leading-edge technology and career advancement. The ideal candidate should have a degree in a relevant field, practical experience, and certifications. CDW is a Fortune 200 leader committed to fostering an environment that supports work-life balance and professional development.

Cloud Contract Specialist

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, offers a Service Contract Specialist role where the professional will act as a project manager for the services contracting process. Key responsibilities include drafting, reviewing, negotiating, and editing SOWs and other contract documents, ensuring all approvals are obtained, and maintaining SOW records. The role involves providing guidance to CDW sales teams, mitigating risks, and driving sales by demonstrating subject matter expertise. CDW values diverse perspectives and offers a culture of empowerment, learning, and strong relationships.

Sr. Backend Engineer

Company: Abnormal Security

Location: Remote

Posted Jan 24, 2025

Abnormal Security is seeking a Senior Engineer to join their team and help build a comprehensive tool for understanding and protecting their customers' employees from cyber threats. The role involves shaping engineering teams, working on backend and distributed systems, and maintaining high-throughput systems. The ideal candidate is passionate about solving customer problems, comfortable with uncertainty, and has excellent communication skills.

Automation Engineer - Medior

Company: Kyndryl

Location: Hoofddorp, Netherlands / Remote

Posted Jan 24, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages