Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Windows Specialist - VMware

Company: Kyndryl

Location: Bogota, Colombia / Remote

Posted Jan 24, 2025

ACCOUNT EXECUTIVE

Company: UKG

Location: Remote

Posted Jan 24, 2025

UKG, the largest U.S.-based private software company, is seeking a seasoned sales rep for WFM/HRMS/Payroll solutions. With 80,000 customers across 150 countries, UKG offers a supportive work environment, comprehensive benefits, and an inclusive culture. The role involves assisting with proposals, RFPs, and demos, providing technical sales support, and maintaining a working knowledge of products. The company is committed to diversity and equal opportunity, with a focus on AI-powered solutions for all industries and geographies.

Digital Account Manager - Laboratory Products (DACH)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking a Digital Account Manager for the DACH region (Germany, Austria & Switzerland). The role involves developing and implementing sales strategies to grow a broad customer base, contacting high-potential customers via various channels, understanding their needs, and tailoring messaging accordingly. The manager will also collaborate with the Digital Marketing team, maintain a sales pipeline, and support new customers' eCommerce experience. Fluency in German and proficiency in English are required, with potential for travel across Europe. The position offers an opportunity to work in a diverse, multi-cultural environment with significant impact.

SME Data Management

Company: Kyndryl

Location: Lima, Peru / Remote

Posted Jan 24, 2025

Samlink Chief Payment Product Manager

Company: Kyndryl

Location: Espoo, Finland / Remote

Posted Jan 24, 2025

Kyndryl, a company that designs, builds, manages, and modernizes mission-critical technology systems, is seeking a Chief Payment Product Manager for Samlink. The role involves managing the payments product portfolio, driving business objectives, and shaping the future of banking in the payments area. Key responsibilities include defining the vision for the payment product portfolio, developing a robust strategy, and collaborating with customers and internal stakeholders. The ideal candidate should have 5+ years of experience in the Finnish payments landscape, a proven track record in software product development in banking, and strong communication and analytical skills. Kyndryl offers a comprehensive benefits package including flexible working hours, continuous learning programs, wellbeing services, and more. The candidate must be based in Espoo or Jyväskylä, Finland.

Monitoring Tools Administrator

Company: Kyndryl

Location: Bogota, Colombia / Remote

Posted Jan 24, 2025

Kyndryl is seeking a Monitoring Tools Administrator with 5+ years of experience in deploying, managing, and maintaining various IT monitoring tools. The role involves configuring diverse monitoring platforms, integrating them with IT systems, and providing insights to optimize operations. The ideal candidate should have proficiency in using major monitoring platforms, strong knowledge of network protocols, and experience in scripting for automation. They should also possess excellent communication and documentation skills, and be customer-focused. Kyndryl offers opportunities for professional growth, collaboration with global teams, and a dynamic work environment.

Customer Support Process Analyst

Company: Equinix, Inc

Location: Warsaw, Poland / Remote

Posted Jan 24, 2025

Equinix, a global digital infrastructure company, is seeking a Customer Support Process Analyst. The role involves contributing to process design, understanding the customer support landscape, and proposing improvements. The analyst will map and enhance customer journeys, perform root cause analysis, and lead process improvement efforts. They will work with cross-functional teams, engage in new product development, and serve as a subject matter expert. Qualifications include a relevant degree, years of experience in business analysis or improvement, and strong analytical skills. Equinix is committed to diversity and equal employment opportunities.

【第二新卒】KJTS_ITエンジニア(福岡)

Company: Kyndryl

Location: Fukuoka, Japan / Remote

Posted Jan 24, 2025

Kyndryl, a global IT infrastructure services provider, is seeking an IT Engineer to design, build, manage, and modernize mission-critical technology systems. The role involves utilizing cutting-edge technologies like cloud, AI, security, and network to address clients' IT challenges. The ideal candidate should have strong technical skills, language proficiency in Japanese and English, and a passion for contributing to business growth. Kyndryl values diversity and inclusivity, offering opportunities for professional growth and innovation. The company is committed to supporting clients' digital transformation and maintaining stable IT infrastructure across various industries.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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