Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Enterprise Security Engineer

Company: Twilio

Location: Remote

Posted Jan 24, 2025

Twilio is seeking an experienced Enterprise Security Engineer (P3) to evolve and mature its enterprise security. The role involves consulting with business units, maturing a growing team, performing threat modeling, architectural reviews, and risk assessments, and developing security standards. The ideal candidate should have 5+ years of experience in information security, minimum 3 years in enterprise security/security engineering, and expertise in OS and endpoint security, threat modeling, and log analysis. The position is remote, based in Ireland or UK, with occasional travel. Twilio offers competitive pay, generous time-off, parental and wellness leave, healthcare, and retirement savings. The company values diversity, equity, and inclusion.

Client Project Manager

Company: Intelerad Medical Systems

Location: Remote

Posted Jan 24, 2025

Intelerad is a global company specializing in medical imaging solutions, aiming to streamline healthcare processes and improve patient outcomes. They are seeking a Client Project Manager with 4+ years of experience in managing technical projects, preferably in software implementations. The role involves leading projects from kickoff to implementation, managing team members, creating project documentation, and reporting on project progress. The company values strategic thinking, strong communication skills, and a proven track record in decision-making and problem-solving.

Staff Accountant

Company: Versapay

Location: Remote

Posted Jan 24, 2025

Versapay is a growing business that simplifies the invoicetocash process with its Accounts Receivable Efficiency Suite. The company automates invoicing, facilitates B2B payments, and streamlines cash application using AI. Versapay integrates with top ERPs and allows businesses to collect payments through a self-serve portal. The company values its customers, helps each other, embraces diversity, finds better ways, gets things done, and owns it. The accounting team at Versapay handles operational accounting and financial reporting responsibilities, tackling complex technical accounting challenges and driving efficiency. The role involves supporting month-end close, managing accounts receivable and payable, cash management, billing, audit support, and process improvements. The ideal candidate should have a university degree in Accounting, Finance, or a related discipline, 2 years of full-cycle accounting experience, and proficiency in accounting software and Microsoft Excel.

Intelligence Analyst - eCrime (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 24, 2025

CrowdStrike, a global leader in cybersecurity since 2011, is hiring an Intelligence Analyst for its Intelligence Analysis Cell (IAC) to focus on eCrime. The role involves analyzing financially-motivated cyber actors, producing intelligence reports, and providing unique insights into adversaries' strategic context and operating environment. The ideal candidate should have 2+ years of eCrime research experience, strong understanding of current threats, and excellent English writing skills. CrowdStrike offers a remote-friendly culture, competitive benefits, and a commitment to diversity and inclusion.

Data Scientist II

Company: Oscar Health

Location: New York, NY / Remote

Posted Jan 24, 2025

z/OS System Support Lead

Company: Kyndryl

Location: Hortolândia, Brazil / Remote

Posted Jan 24, 2025

Kyndryl is a company that designs, builds, manages, and modernizes mission-critical technology systems worldwide. They are committed to creating an equitable, inclusive environment for employees, customers, and communities. As a System Administrator, you'll solve complex problems, work with cutting-edge technology, and manage systems data for clients. The role involves prioritizing tasks, collaborating with diverse teams, and gaining valuable skills. Kyndryl offers opportunities for career growth, industry-specific expertise, and a supportive, inclusive culture.

Technical Writer

Company: Interos Inc

Location: Remote

Posted Jan 24, 2025

Interos, a supply chain risk intelligence company, is seeking a Technical Writer to join their Product & Technology team. The role involves creating comprehensive, engaging, and user-friendly documentation for both external customers and internal teams. The Technical Writer will collaborate with various teams to ensure documentation aligns with organizational goals and user needs. Essential duties include creating user manuals, release notes, API guides, FAQs, quick-start guides, knowledge base articles, and internal team documentation. The ideal candidate should have a Bachelor's degree in a relevant field, 3+ years of experience in technical writing for SaaS products, and a basic understanding of SaaS, APIs, and related technologies.

Senior Engineering Manager, Software Supply Chain Security

Company: GitLab

Location: Remote

Posted Jan 24, 2025

GitLab, an open core software company, is seeking a Senior Engineering Manager to lead a high-performing team focused on enhancing software supply chain security. The role involves building innovative solutions to protect the software development lifecycle, staying updated with industry best practices, and collaborating with cross-functional teams. The ideal candidate should have proven experience managing engineering managers, deep understanding of software development lifecycles and security best practices, and strong technical skills in secure coding, vulnerability scanning, cryptography, and threat modeling.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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